GoTo Connect
GoTo Connect is an all-in-one communications software that integrates business phone systems, video conferencing, and text messaging into a single interface to help your team stay connected from anywhere.
Switch
Switch is a cloud-based business phone system that integrates with Google Workspace and Microsoft 365 to provide teams with unified communication tools including voice, video, and messaging.
Quick Comparison
| Feature | GoTo Connect | Switch |
|---|---|---|
| Website | goto.com | switch.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $27/month | $15/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2003 | 2011 |
| Headquarters | Boston, USA | San Ramon, USA |
Overview
GoTo Connect
GoTo Connect provides you with a unified platform for all your business communication needs. By combining a professional phone system with HD video meetings and text messaging, it eliminates the need to juggle multiple apps. You can manage your entire communication stack from a single dashboard, whether you are working from a desk phone, a desktop computer, or a mobile device.
The platform is designed to support businesses of all sizes, from small local shops to large distributed enterprises. You can easily set up custom call routing, host large-scale video conferences, and engage with customers through SMS or social media integrations. It solves the problem of fragmented communication by keeping your team reachable and your customer interactions organized in one reliable cloud-based system.
Switch
Switch (now primarily known as Dialpad) provides you with a modern, cloud-based phone system designed specifically for digital-first teams. You can manage your business calls, text messages, and video meetings from a single interface that lives on your laptop, tablet, or mobile device. By connecting directly to your existing productivity suites like Google Workspace or Microsoft 365, it eliminates the need for traditional desk phones and complex hardware setups.
You can easily set up new departments, assign local or toll-free numbers, and use built-in AI to transcribe your calls in real-time. The platform is built for flexibility, allowing your team to stay connected whether they are in the office or working remotely. It solves the problem of fragmented communication by consolidating your professional identity into one searchable, synced application.
Overview
GoTo Connect Features
- Cloud Phone System Get a professional business number and manage calls with advanced features like virtual receptionists and custom hold music.
- HD Video Conferencing Host face-to-face meetings with up to 250 participants and share your screen with one click for better collaboration.
- Visual Dial Plan Editor Design your call routing flows visually with a drag-and-drop interface to ensure callers always reach the right person.
- Multi-Channel Messaging Chat with colleagues and text customers via SMS or MMS directly from your business number to keep records centralized.
- Mobile and Desktop Apps Take your office phone with you anywhere using native apps that turn your laptop or smartphone into a full-featured workstation.
- Real-Time Analytics Monitor call volumes and team performance with detailed reports to help you make data-driven decisions about your staffing.
Switch Features
- Unified Communications. Handle your voice calls, team messages, and video meetings from a single app on any device you own.
- AI Call Transcription. Get automated summaries and real-time transcriptions of your meetings so you never miss a critical action item.
- Workspace Integration. Sync your contacts and calendars instantly with deep integrations for Google Workspace and Microsoft 365 environments.
- Smart Call Routing. Set up custom IVR menus and department routing to ensure your customers always reach the right person.
- Real-time Analytics. Track call volumes, peak times, and team performance with live dashboards that help you make data-driven decisions.
- Global Number Porting. Keep your existing business numbers or instantly provision new local numbers in over 70 different countries.
Pricing Comparison
GoTo Connect Pricing
- 1 local or toll-free number
- Meetings with up to 4 participants
- Basic call routing
- SMS and MMS messaging
- Mobile and desktop apps
- Everything in Basic, plus:
- Unlimited extensions
- Meetings with up to 250 participants
- Recorded greetings and announcements
- International calling to 50+ countries
- Call recording and transcription
Switch Pricing
- Unlimited calling and SMS
- AI-powered call transcriptions
- Google Workspace & M365 sync
- Real-time sentiment analysis
- Desk phone support
- 24/7 web and chat support
- Everything in Standard, plus:
- Global office support
- CRM integrations (Salesforce, Zendesk)
- API & Webhooks access
- International SMS capabilities
- Advanced ring groups
Pros & Cons
GoTo Connect
Pros
- Extremely easy to set up and configure
- Visual dial plan editor simplifies complex routing
- Reliable call quality even on mobile data
- Consolidates multiple communication tools into one bill
- Excellent customer support during the onboarding process
Cons
- Mobile app can occasionally drain phone battery
- Basic tier is quite limited for meetings
- Reporting interface takes time to master
- Occasional lag during high-occupancy video calls
Switch
Pros
- Setup takes minutes without requiring IT hardware
- Excellent call quality over mobile data and Wi-Fi
- Seamless integration with Google and Microsoft contacts
- AI transcriptions are highly accurate and helpful
Cons
- Mobile app can drain battery during long calls
- Advanced reporting requires the higher-tier Pro plan
- Occasional lag when switching between desktop and mobile