UpKeep
UpKeep is an asset management solution that helps maintenance teams streamline work orders, track equipment lifecycles, and optimize facility operations through a mobile-first platform designed for real-time collaboration.
TOPdesk
TOPdesk is a modular service management platform that helps you streamline IT, facilities, and HR workflows through a centralized self-service portal and automated ticketing system.
Quick Comparison
| Feature | UpKeep | TOPdesk |
|---|---|---|
| Website | onupkeep.com | topdesk.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $45/month | Custom Pricing |
| FREE Trial | ✓ 7 days free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 1993 |
| Headquarters | Los Angeles, USA | Delft, Netherlands |
Overview
UpKeep
UpKeep is a mobile-first maintenance management platform that helps you move away from paper-based tracking and reactive repairs. You can create, assign, and monitor work orders directly from your phone, ensuring your maintenance team stays productive while in the field. By centralizing your asset data, you gain a clear view of equipment health and maintenance costs across your entire facility.
The software simplifies complex operations by allowing you to scan barcodes for instant asset history and manage spare parts inventory automatically. Whether you are running a small workshop or managing multiple manufacturing plants, you can use these tools to reduce downtime and extend the life of your critical machinery. It is designed for maintenance managers, technicians, and operations leads who need reliable data to make informed budgeting decisions.
TOPdesk
TOPdesk is a versatile service management platform designed to help you bring order to your organization's internal requests. Whether you are managing IT tickets, facility maintenance, or HR inquiries, you can handle everything from a single, unified interface. The software focuses on simplifying communication between departments and employees, ensuring that no request falls through the cracks.
You can empower your team with a user-friendly self-service portal where colleagues find answers to common questions independently. This reduces the repetitive workload on your service desk agents, allowing them to focus on more complex tasks. The platform is highly modular, meaning you only pay for the specific features you need, making it a flexible choice for mid-sized to large organizations across various industries.
Overview
UpKeep Features
- Mobile Work Orders Create and update work orders on the go with photos and comments to keep your team synchronized in real-time.
- Asset Management Track the entire lifecycle of your equipment and view comprehensive maintenance histories to identify recurring issues before they cause downtime.
- Preventive Maintenance Schedule recurring tasks based on time or meter readings so you never miss a critical inspection or oil change again.
- Inventory Tracking Manage your spare parts levels and receive automatic alerts when stock is low to ensure you always have what you need.
- QR Code Scanning Scan labels on your equipment to instantly pull up manuals, parts lists, and past work orders without searching through files.
- Reporting and Analytics Generate custom reports on maintenance costs and technician performance to prove the value of your department to stakeholders.
TOPdesk Features
- Self-Service Portal. Create a branded knowledge base where your customers can find answers and log their own requests 24/7.
- Incident Management. Register and track all incoming tickets in one place to ensure your team meets every service level agreement.
- Asset Management. Keep a detailed overview of your hardware, software, and furniture to track ownership and maintenance history easily.
- Change Management. Plan and execute complex organizational changes with clear workflows to minimize risks and keep stakeholders informed.
- Resource Planning. Visualize your team's availability on a shared calendar to assign tasks effectively and prevent staff burnout.
- Automated Workflows. Set up automatic triggers for recurring tasks and notifications to keep your service processes moving without manual intervention.
Pricing Comparison
UpKeep Pricing
- Work order management
- Preventive maintenance scheduling
- Asset tracking
- Mobile app access
- Photo attachments
- Standard reporting
- Everything in Lite, plus:
- Inventory management
- Purchase orders
- Advanced reporting
- Signature capture
- Checklists and tasks
TOPdesk Pricing
Pros & Cons
UpKeep
Pros
- Mobile app is highly intuitive for technicians in the field
- QR code scanning significantly speeds up asset lookups
- Customer support team is responsive and helpful during setup
- Easy to attach photos to document completed work
- Flexible enough to handle various types of facility equipment
Cons
- Advanced reporting features require a higher-tier subscription
- Initial data import can be time-consuming for large inventories
- Mobile offline mode can occasionally experience sync delays
- Cost per user adds up quickly for large teams
TOPdesk
Pros
- Highly flexible modular system fits many departments
- Clean and intuitive interface for end-users
- Excellent customer support and implementation guidance
- Strong knowledge base capabilities reduce ticket volume
Cons
- Initial configuration requires significant time investment
- Reporting engine has a steep learning curve
- Mobile app functionality is more limited than desktop