Bettermode
Bettermode is an all-in-one customer community platform that helps you build engaging spaces to connect with your customers, gather feedback, and provide streamlined support.
Totango
Totango is a customer success software that helps you monitor customer health, automate engagement workflows, and drive recurring revenue growth through data-driven insights and proactive retention strategies.
Quick Comparison
| Feature | Bettermode | Totango |
|---|---|---|
| Website | bettermode.com | totango.com |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2010 |
| Headquarters | Toronto, Canada | Redwood City, USA |
Overview
Bettermode
Bettermode is a versatile community platform designed to help you build deeper relationships with your customers. Instead of juggling disconnected tools, you can bring discussions, help centers, product feedback, and event management into a single, unified space. You can customize the look and feel to match your brand perfectly using a visual block-based builder that requires no coding knowledge.
The platform helps you reduce support tickets by enabling peer-to-peer help and creating a searchable knowledge base. You can also drive product innovation by letting your users suggest and vote on new features directly within your community. It is designed for businesses of all sizes, offering a free version for small projects and scalable paid plans for growing companies and large enterprises.
Totango
Totango helps you protect and grow your recurring revenue by giving you a clear view of your customer health. You can integrate data from various sources to create a single source of truth for every account, allowing your team to spot churn risks before they happen. The platform uses 'SuccessBLOCs'—pre-built toolkits that help you standardize your customer journey, from onboarding and adoption to renewal and expansion.
You can automate repetitive manual tasks with 'SuccessPlays' that trigger specific actions based on customer behavior. Whether you are managing a handful of high-touch accounts or thousands of digital-only customers, the platform scales to meet your needs. It helps you move away from reactive firefighting and toward a proactive strategy that increases lifetime value and simplifies team collaboration.
Overview
Bettermode Features
- Design Studio Build your community pages visually using drag-and-drop blocks to match your brand identity without writing any code.
- Product Feedback Collect and organize user suggestions with dedicated feedback spaces where customers can upvote their favorite ideas.
- Knowledge Base Convert community discussions into permanent help articles to create a self-service resource that reduces your support volume.
- Event Management Promote and manage your webinars or meetups directly in the community with built-in RSVP tracking and automated reminders.
- Advanced Analytics Track member engagement and content performance with detailed dashboards to understand what resonates most with your audience.
- Moderation Tools Keep your community safe and productive with automated keyword filters, member reporting, and flexible permission settings.
Totango Features
- Customer Health Scoring. Monitor real-time account health using multidimensional data so you can intervene exactly when a customer needs help.
- SuccessBLOCs. Deploy pre-built modular toolkits designed for specific goals like onboarding, renewals, or expansion to get started quickly.
- SuccessPlays. Automate your workflows by triggering tasks and notifications for your team based on specific customer milestones or risks.
- Customer Segments. Group your customers by industry, lifecycle stage, or health status to deliver personalized engagement at scale.
- Campaign Builder. Send automated, personalized emails to your customers based on their product usage and behavior without leaving the platform.
- Revenue Center. Track your renewal forecasts and identify upsell opportunities visually to ensure you hit your growth targets every quarter.
Pricing Comparison
Bettermode Pricing
- Up to 100 members
- Basic customization
- Essential apps
- Community support
- Standard analytics
- Everything in Free, plus:
- Up to 1,000 members
- Custom domain
- Remove Bettermode branding
- Single Sign-On (SSO)
- API access
Totango Pricing
- Up to 100 accounts
- 1 SuccessBLOC
- Basic health tracking
- Community support
- Self-service onboarding
- Everything in Free, plus:
- Up to 200 accounts
- 3 SuccessBLOCs
- Automated SuccessPlays
- Email campaigns
- Standard integrations
Pros & Cons
Bettermode
Pros
- Highly customizable visual interface with block-based builder
- Excellent integration capabilities with existing tech stacks
- Clean and modern user experience for members
- Strong focus on customer success and support
Cons
- Learning curve for complex custom CSS changes
- Limited features on the free tier for growth
- Mobile app experience can be improved further
Totango
Pros
- Highly customizable health scoring models
- Pre-built templates accelerate initial setup
- Powerful automation triggers save manual effort
- Excellent visibility into account renewal risks
Cons
- Initial configuration requires significant time investment
- Interface can feel cluttered for new users
- Higher pricing tiers are quite expensive