Chaport
Chaport is a modern live chat and chatbot software designed to help you communicate with website visitors, automate customer support, and increase sales through multi-channel messaging capabilities.
Trengo
Trengo is a smart customer engagement platform that centralizes all your communication channels into one shared inbox to help your team provide faster and more personalized customer support.
Quick Comparison
| Feature | Chaport | Trengo |
|---|---|---|
| Website | chaport.com | trengo.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $21/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✘ No product demo | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 2017 |
| Headquarters | New York, USA | Utrecht, Netherlands |
Overview
Chaport
Chaport is a versatile communication platform that helps you connect with your customers in real-time. Instead of managing scattered conversations, you get a unified dashboard that combines live chat, chatbots, and popular messaging apps like WhatsApp, Facebook Messenger, and Telegram. You can provide instant support to your website visitors while capturing leads automatically even when your team is offline.
The platform is designed to scale with your business, offering everything from a simple free chat widget to advanced automation tools. You can use it to answer common questions instantly with AI-powered bots or route complex inquiries to the right team members. It simplifies your customer service workflow by keeping all your interactions in one place, ensuring you never miss a chance to engage a potential buyer.
Trengo
Trengo is a smart customer engagement platform that brings all your communication channels together into one clear overview. Instead of jumping between tabs, you can manage WhatsApp, email, live chat, and social media from a single shared inbox. This allows your team to collaborate on customer queries behind the scenes before sending a unified response. You can also build automated workflows and chatbots to handle routine questions, freeing up your time for more complex tasks.
The platform is designed to scale with your business, whether you are a small shop or a growing enterprise. By connecting your favorite tools like Shopify or Salesforce, you can see customer data right next to your conversations. This context helps you provide personalized support that builds long-term loyalty without the stress of managing disconnected tools.
Overview
Chaport Features
- Multi-channel Messaging Connect with your customers on their favorite platforms including WhatsApp, Telegram, and Viber from one central dashboard.
- No-code Chatbots Build automated workflows to qualify leads and answer frequently asked questions 24/7 without writing a single line of code.
- Live Visitor List See who is currently browsing your website in real-time and initiate chats manually to boost your conversion rates.
- Auto-invitations Send personalized, automatic messages to visitors based on their behavior to grab their attention at the perfect moment.
- Group Chats Transfer chats to colleagues or invite multiple operators into a single conversation to resolve complex customer issues faster.
- Detailed Visitor Info View your visitor's name, email, location, and browsing history directly in the chat window to provide personalized support.
Trengo Features
- Omnichannel Shared Inbox. Manage WhatsApp, email, Messenger, and Telegram in one place so you never miss a customer message again.
- Internal Collaboration. Chat with your colleagues directly within customer threads to resolve issues faster without switching to Slack.
- No-Code Chatbots. Build your own automated bots to answer common questions and qualify leads 24/7 without writing any code.
- Flowbot Automation. Create automated workflows that route conversations to the right team member based on keywords or customer intent.
- Help Center Builder. Set up a branded knowledge base so your customers can find answers themselves at any time of day.
- Mobile App. Stay connected to your customers on the go with native iOS and Android apps that sync instantly.
Pricing Comparison
Chaport Pricing
- 1 operator included
- Unlimited chats
- Unlimited chat history
- Web, Desktop & Mobile apps
- Basic widget customization
- Everything in Free, plus:
- 1 operator included
- Auto-invitations
- Saved responses
- Detailed visitor info
- File sending
Trengo Pricing
- Unlimited users
- 5 communication channels
- Shared inbox
- Internal notes
- Contact management
- Mobile app access
- Everything in Essentials, plus:
- Unlimited channels
- WhatsApp Business API
- CSAT surveys
- Standard chatbots
- Statistics and reporting
Pros & Cons
Chaport
Pros
- Clean and modern interface is very easy to navigate
- Mobile app allows you to stay connected with customers anywhere
- Setup process is quick and requires minimal technical knowledge
- Generous free version for individuals and very small businesses
Cons
- Chatbot functionality is restricted to higher-priced tiers
- Limited reporting features compared to enterprise-level competitors
- Notification sounds can occasionally be inconsistent on mobile
Trengo
Pros
- Centralizes multiple channels into one clean interface
- Excellent WhatsApp Business API integration and stability
- Easy to set up without technical expertise
- Internal tagging makes team collaboration very simple
Cons
- Mobile app notifications can occasionally be delayed
- Reporting features could be more granular
- Automation rules take time to configure correctly