Surfly
Surfly provides a universal co-browsing and collaboration platform that allows you to interact with customers in real-time on any website or application without requiring downloads or installations.
Truecaller
Truecaller is a global communications platform that provides caller identification, spam blocking, and verified business messaging services to help you identify unknown callers and block unwanted telemarketing calls.
Quick Comparison
| Feature | Surfly | Truecaller |
|---|---|---|
| Website | surfly.com | truecaller.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $19/month | Free |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✘ No product demo |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2012 | 2009 |
| Headquarters | Amsterdam, Netherlands | Stockholm, Sweden |
Overview
Surfly
Surfly is a high-performance collaboration platform designed to help you provide instant, visual support to your customers. Unlike traditional screen sharing, its proxy-based co-browsing technology lets you jump onto any website or web app with a customer to navigate together in real-time. You can highlight elements, fill out forms, and even sign documents digitally without asking your customers to download software or install browser extensions.
The platform is built with a security-first approach, allowing you to mask sensitive data like credit card numbers while you assist. It is ideal for financial services, insurance, and retail companies that need to bridge the gap between digital self-service and human interaction. You can easily integrate it into your existing tech stack to improve first-contact resolution and boost your conversion rates.
Truecaller
Truecaller helps you take control of your phone communications by identifying who is calling before you pick up. You can instantly spot verified business calls, personal contacts, or potential fraud through a massive community-based directory. The app automatically filters out spam and telemarketing SMS, ensuring your inbox stays clean and your time remains uninterrupted.
Beyond simple caller ID, you can use the platform to manage your dialer, send flash messages, and even record important conversations. It serves over 400 million active users globally, making it a vital tool for anyone looking to eliminate phone-based harassment. Whether you are a professional protecting your work hours or a casual user avoiding scams, the software provides a layer of digital trust for every incoming notification.
Overview
Surfly Features
- Universal Co-browsing Interact with any website or web app instantly with your customers without requiring them to download or install anything.
- Video & Voice Chat Communicate face-to-face with built-in video and audio while you navigate pages together to build stronger customer relationships.
- Document Interaction Review PDFs and documents together in real-time and use integrated e-signature tools to close deals faster during a session.
- Field Masking Protect customer privacy by automatically hiding sensitive information like passwords or payment details from the agent's view.
- Action Control Choose exactly what your agents can do, from view-only mode to full interaction control during a collaborative session.
- Session Recording Record your collaborative sessions for quality assurance, training purposes, or to maintain a clear audit trail of interactions.
Truecaller Features
- Instant Caller ID. Identify unknown numbers and see the names of people or businesses calling you in real-time.
- Advanced Spam Blocking. Automatically block top spammers and telemarketers based on a community-updated list of reported numbers.
- Verified Business Calling. See a green caller screen for verified companies so you know exactly which official calls to trust.
- Smart SMS Filtering. Automatically categorize your messages into personal, important, and spam folders to keep your inbox organized.
- Call Recording. Record important incoming and outgoing phone calls directly within the app to keep track of details.
- Ghost Calls. Schedule fake calls to help you politely excuse yourself from awkward real-life situations or meetings.
Pricing Comparison
Surfly Pricing
- 1 Host seat
- Unlimited co-browsing sessions
- Video and audio chat
- Document sharing
- Basic customization
- Standard support
- Everything in Pro, plus:
- Advanced field masking
- Custom branding and UI
- API access
- Single Sign-On (SSO)
- Audit logs and reporting
Truecaller Pricing
- Caller ID
- Spam blocking
- Spam reporting
- Profile views
- Basic SMS filtering
- Everything in Basic, plus:
- No advertisements
- Advanced spam blocking
- Who viewed my profile
- Premium badge
- Unlimited contact requests
Pros & Cons
Surfly
Pros
- No downloads required for customers makes joining sessions effortless
- Extremely fast performance with minimal lag during co-browsing
- Robust security features like field masking protect sensitive data
- Easy to integrate into existing websites with a simple snippet
Cons
- Pricing can be high for very small teams
- Initial setup of advanced masking requires technical knowledge
- Mobile browser support can occasionally vary by device
Truecaller
Pros
- Highly accurate identification of unknown global numbers
- Effective automatic blocking of persistent telemarketers
- Clean interface that replaces clunky stock dialers
- Large community database ensures frequent spam updates
Cons
- Free version contains frequent intrusive advertisements
- Requires significant privacy permissions to function fully
- Background battery consumption can be high on Android