Chaport
Chaport is a modern live chat and chatbot software designed to help you communicate with website visitors, automate customer support, and increase sales through multi-channel messaging capabilities.
Upscope
Upscope is a specialized co-browsing and screen sharing software that allows customer support teams to see and interact with a user's browser tab instantly without any downloads or installations.
Quick Comparison
| Feature | Chaport | Upscope |
|---|---|---|
| Website | chaport.com | upscope.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $15/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✘ No product demo | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 2016 |
| Headquarters | New York, USA | London, UK |
Overview
Chaport
Chaport is a versatile communication platform that helps you connect with your customers in real-time. Instead of managing scattered conversations, you get a unified dashboard that combines live chat, chatbots, and popular messaging apps like WhatsApp, Facebook Messenger, and Telegram. You can provide instant support to your website visitors while capturing leads automatically even when your team is offline.
The platform is designed to scale with your business, offering everything from a simple free chat widget to advanced automation tools. You can use it to answer common questions instantly with AI-powered bots or route complex inquiries to the right team members. It simplifies your customer service workflow by keeping all your interactions in one place, ensuring you never miss a chance to engage a potential buyer.
Upscope
Upscope provides instant co-browsing technology designed to eliminate the frustration of traditional screen sharing. You can see exactly what your customer sees on your website in real-time, allowing you to guide them through complex interfaces or troubleshoot issues without asking them to download any software. It integrates directly with your existing live chat or CRM tools, making the transition from a text chat to a visual support session seamless.
You can take control of the user's cursor to click buttons, scroll pages, and highlight specific elements on their screen. This hands-on approach reduces average handle time and improves customer satisfaction by resolving queries faster. The platform is built with a heavy focus on security, ensuring that sensitive data like passwords or credit card numbers remain masked during the session.
Overview
Chaport Features
- Multi-channel Messaging Connect with your customers on their favorite platforms including WhatsApp, Telegram, and Viber from one central dashboard.
- No-code Chatbots Build automated workflows to qualify leads and answer frequently asked questions 24/7 without writing a single line of code.
- Live Visitor List See who is currently browsing your website in real-time and initiate chats manually to boost your conversion rates.
- Auto-invitations Send personalized, automatic messages to visitors based on their behavior to grab their attention at the perfect moment.
- Group Chats Transfer chats to colleagues or invite multiple operators into a single conversation to resolve complex customer issues faster.
- Detailed Visitor Info View your visitor's name, email, location, and browsing history directly in the chat window to provide personalized support.
Upscope Features
- Instant Co-browsing. View your customer's browser tab instantly with one click—no downloads, extensions, or meeting links required for you or the user.
- Remote Cursor Control. Take control of the user's mouse to click buttons and scroll through pages to show them exactly where to go.
- Sensitive Data Masking. Protect user privacy by automatically hiding specific form fields like passwords or credit card details from your support agents.
- Live Chat Integration. Launch co-browsing sessions directly from your favorite chat tools like Intercom, Zendesk, or LiveChat with a single click.
- On-Screen Drawing. Highlight specific areas of the page or draw on the user's screen to provide clear visual instructions during support calls.
- Session Recording. Record your co-browsing sessions for quality assurance, training purposes, or to keep a record of technical troubleshooting steps.
Pricing Comparison
Chaport Pricing
- 1 operator included
- Unlimited chats
- Unlimited chat history
- Web, Desktop & Mobile apps
- Basic widget customization
- Everything in Free, plus:
- 1 operator included
- Auto-invitations
- Saved responses
- Detailed visitor info
- File sending
Upscope Pricing
- 1 agent included
- Unlimited co-browsing sessions
- Standard integrations
- Basic security features
- Email support
- Everything in Hello, plus:
- 3 agents included
- Full API access
- Advanced security masking
- Priority email support
- Custom branding options
Pros & Cons
Chaport
Pros
- Clean and modern interface is very easy to navigate
- Mobile app allows you to stay connected with customers anywhere
- Setup process is quick and requires minimal technical knowledge
- Generous free version for individuals and very small businesses
Cons
- Chatbot functionality is restricted to higher-priced tiers
- Limited reporting features compared to enterprise-level competitors
- Notification sounds can occasionally be inconsistent on mobile
Upscope
Pros
- Zero-download setup makes it incredibly easy for non-technical customers
- Reduces support ticket resolution time by providing immediate visual context
- Integrates seamlessly with major live chat platforms like Intercom
- High-quality security features protect sensitive user information effectively
Cons
- Co-browsing is limited to your own website domain only
- Pricing can become expensive for very large support teams
- Requires a small snippet of code installed on your site