Fullview
Fullview is a customer support platform that provides cobrowsing, session replays, and console logs to help technical support teams troubleshoot and resolve user issues faster.
UseResponse
UseResponse is a comprehensive customer support software that combines a modern help desk, feedback management system, knowledge base, and live chat to help you streamline all your client communications.
Quick Comparison
| Feature | Fullview | UseResponse |
|---|---|---|
| Website | fullview.io | use-response.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $124/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2021 | 2011 |
| Headquarters | Copenhagen, Denmark | Tallinn, Estonia |
Overview
Fullview
Fullview is a technical support platform designed to help you solve customer issues without the back-and-forth of screenshots or screen sharing requests. By integrating directly into your web application, it allows you to see exactly what your users are experiencing in real-time or through recorded sessions. You can take control of a user's screen with secure cobrowsing to guide them through complex workflows or fix bugs instantly.
The platform automatically captures technical data like console logs, network requests, and metadata alongside every session. This means your support and engineering teams can identify the root cause of an issue without asking the user for technical details. It is built specifically for SaaS companies and support teams who need to provide high-touch, efficient technical assistance while maintaining strict data privacy and GDPR compliance.
UseResponse
UseResponse provides an all-in-one solution to manage your customer experience from a single interface. You can organize incoming requests through a robust ticketing system, engage with visitors in real-time via live chat, and reduce support volume by building a searchable self-service knowledge base. The platform is designed to help you bridge the gap between customer feedback and product development by allowing users to submit ideas and vote on features.
You can deploy the software as a cloud-based service or host it on your own servers for maximum data control. It scales effectively for mid-sized businesses and large enterprises that need to consolidate multiple support tools into one unified workspace. By centralizing your community forums and private support channels, you ensure no customer query falls through the cracks while maintaining a consistent brand voice across all touchpoints.
Overview
Fullview Features
- Instant Cobrowsing Initiate a live session to see your user's screen and guide them through your product with click-and-scroll control.
- Session Replays Watch recorded sessions of user journeys to identify exactly where they encountered errors or got stuck in your app.
- Console Log Integration View real-time developer logs and network errors alongside the user's screen to troubleshoot technical bugs instantly.
- Auto-Masking Privacy Protect sensitive user data automatically by masking PII fields so your team only sees what they need to see.
- Live Activity Feeds Monitor active users in your application and jump into a live session the moment someone needs assistance.
- Granular Session Search Filter through recordings by user ID, email, or specific events to find the exact session you need to investigate.
UseResponse Features
- Omnichannel Help Desk. Manage all your support tickets from email, social media, and messengers in one centralized team inbox.
- Feedback Community. Create a public or private community where your customers can suggest ideas, report bugs, and vote on improvements.
- Smart Knowledge Base. Build an SEO-friendly help center so your customers can find answers instantly without needing to contact support.
- Live Chat & Chatbots. Engage your website visitors instantly with live chat or use automated bots to qualify leads and answer FAQs.
- Product Roadmap. Share your development progress visually with your users to keep them informed about upcoming features and fixes.
- Advanced Automation. Set up custom triggers and business rules to route tickets, send notifications, and automate repetitive support tasks.
Pricing Comparison
Fullview Pricing
- 4 cobrowsing sessions/month
- 1,000 session replays/month
- 7-day data retention
- Console logs & metadata
- Basic integrations
- Everything in Free, plus:
- Unlimited cobrowsing sessions
- 10,000 session replays/month
- 30-day data retention
- Advanced integrations
- Priority support
UseResponse Pricing
- All-in-one support suite
- Unlimited customers
- 2 agents included
- Custom domain & SSL
- Daily backups
- Standard integrations
- One-time payment option
- Full source code access
- Self-hosted on your servers
- White-labeling options
- Advanced security control
- Custom development support
Pros & Cons
Fullview
Pros
- Eliminates the need for users to record their own screens
- Zero-download cobrowsing works instantly in the browser
- Consolidated technical logs save engineering time during debugging
- Easy installation with a simple Javascript snippet
Cons
- Limited to web applications and does not support native mobile
- Free tier session limits are reached quickly by active teams
- Data retention periods are short on lower-priced plans
UseResponse
Pros
- Highly customizable interface matches your brand perfectly
- Combines feedback and support in one platform
- On-premise version offers excellent data privacy control
- Responsive customer support team for technical issues
- Intuitive voting system for product feature requests
Cons
- Initial setup can be complex for beginners
- Mobile application functionality is somewhat limited
- Higher starting price point than basic helpdesks