Lookback
Lookback is a comprehensive user research platform that allows you to record high-quality remote or in-person interviews and usability tests while capturing screen interactions and participant facial expressions.
Userlytics
Userlytics is a comprehensive user testing platform that provides remote usability testing and UX research tools to help you capture high-quality video insights from your target audience.
Quick Comparison
| Feature | Lookback | Userlytics |
|---|---|---|
| Website | lookback.com | userlytics.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $25/month | $99/month |
| FREE Trial | ✓ 60 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2009 |
| Headquarters | Stockholm, Sweden | Miami, USA |
Overview
Lookback
Lookback is a dedicated user research platform that helps you see through your customers' eyes. Instead of relying on static feedback, you can watch real people interact with your apps, websites, or prototypes in real-time. You can host live moderated sessions where you talk directly to participants or set up unmoderated tasks that users complete on their own schedule.
The platform automatically records the participant's screen, their face via webcam, and their voice, providing a complete picture of the user experience. You can invite your entire team to watch sessions live in a virtual observation room, where they can take timestamped notes and create highlight reels. It solves the problem of fragmented research data by keeping all your recordings, notes, and insights in one centralized, searchable home.
Userlytics
Userlytics is a remote user testing platform that helps you see and hear how real people interact with your website, mobile app, or prototype. You can record the screens and voices of participants as they complete specific tasks you define, giving you direct insight into where they struggle or succeed. The platform handles everything from participant recruitment to video hosting, so you can focus on analyzing the results rather than managing logistics.
You can test across any device and capture picture-in-picture video of the participant’s face and screen simultaneously. This allows you to observe non-verbal cues and emotional reactions alongside their technical interactions. Whether you are validating a new design concept or optimizing an existing checkout flow, the platform provides the qualitative and quantitative data you need to make informed product decisions.
Overview
Lookback Features
- Live Moderated Research Conduct face-to-face interviews and usability tests in real-time while recording the participant's screen and reactions simultaneously.
- Unmoderated Tasks Send a link to participants so they can complete research tasks at their convenience without a researcher present.
- Virtual Observation Rooms Invite stakeholders to watch live sessions behind a digital one-way mirror where they can chat and take notes privately.
- Timestamped Notes Type notes during a live session or while watching a recording to automatically link your observations to specific moments.
- Highlight Reels Clip the most important moments from your research sessions and combine them into powerful video presentations for your team.
- Prototype Integration Test your ideas early by running research sessions on prototypes from tools like Figma, Adobe XD, and InVision.
Userlytics Features
- Picture-in-Picture Recording. Watch your participants' facial expressions and screen interactions simultaneously to understand the 'why' behind their behavior.
- Global Participant Panel. Access over 2 million vetted testers worldwide or invite your own customers to get feedback from your exact target audience.
- Live Conversations. Conduct moderated 1-on-1 interviews in real-time to dig deeper into user motivations and ask follow-up questions instantly.
- Automated Transcriptions. Save hours of manual work with AI-generated transcripts that allow you to search for specific keywords within your session videos.
- Card Sorting & Tree Testing. Optimize your information architecture by discovering how your users naturally categorize information and navigate your site structure.
- Prototype Testing. Connect your Figma, Adobe XD, or InVision prototypes to get user feedback before you spend a single dollar on development.
- Highlight Reels. Clip the most impactful moments from your user sessions and stitch them together to share key insights with your stakeholders.
- Native App Testing. Test your mobile applications directly on iOS and Android devices to ensure a smooth experience across all screen sizes.
Pricing Comparison
Lookback Pricing
- 10 sessions per year
- Unlimited collaborators
- Self-test (unmoderated)
- Live (moderated)
- 60-day free trial
- Everything in Freelance, plus:
- 100 sessions per year
- Unlimited projects
- Insights and highlight reels
- Remote moderated research
- Priority support
Userlytics Pricing
- Unlimited seats and accounts
- Unlimited sessions and studies
- Moderated and unmoderated testing
- Quantitative and qualitative tools
- Dedicated account manager
- SSO and advanced security
- Everything in standard tools, plus:
- Pay only for the participants you need
- Access to global panel
- Picture-in-picture recording
- Automated transcriptions
- Standard support
Pros & Cons
Lookback
Pros
- Exceptional 60-day trial period for thorough testing
- Simultaneous recording of screen, face, and audio
- Seamless virtual observation for remote stakeholders
- Easy highlight reel creation for stakeholder presentations
- Works well across mobile and desktop platforms
Cons
- Participants sometimes struggle with initial plugin installation
- Requires a very stable internet connection for live sessions
- No built-in participant recruitment panel available
- Limited automated transcription features compared to competitors
Userlytics
Pros
- Extremely easy to set up and launch studies quickly
- Excellent customer support and dedicated account management
- High-quality video and audio recordings of participants
- Flexible pricing options for small and large projects
- Robust global panel makes recruiting niche audiences simple
Cons
- User interface can feel slightly dated compared to competitors
- Analysis tools for quantitative data are somewhat basic
- Mobile testing setup can be tricky for some participants