Helpjuice
Helpjuice is a specialized knowledge base software designed to help you create, manage, and scale internal and external documentation with advanced search capabilities and customizable branding.
Way We Do
Way We Do is a cloud-based operations manual software that helps you document processes, automate workflows, and ensure team compliance with interactive checklists and recurring task management.
Quick Comparison
| Feature | Helpjuice | Way We Do |
|---|---|---|
| Website | helpjuice.com | waywedo.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $120/month | $100/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2011 |
| Headquarters | Miami, USA | Brisbane, Australia |
Overview
Helpjuice
Helpjuice is a dedicated knowledge base platform that simplifies how you store and share information with your team and customers. Instead of digging through scattered documents, you get a centralized hub where you can author content using a powerful editor and organize it into a searchable library. The platform focuses on high-speed search and deep analytics, ensuring your users find answers instantly while you gain insights into what content needs improvement.
You can fully customize the look and feel of your knowledge base to match your brand without writing complex code. Whether you are scaling a customer support team or building an internal wiki for a growing enterprise, the software provides the tools to reduce support tickets and improve team productivity. It scales with your content needs, offering unlimited users on all plans so you never have to worry about per-seat licensing costs.
Way We Do
Way We Do is a modern operations platform that turns your static office manuals into active workflows. Instead of burying your standard operating procedures (SOPs) in dusty binders or forgotten PDFs, you can create a living knowledge base that your team actually uses every day. You can build interactive checklists that integrate directly into daily tasks, ensuring that every process is followed consistently across your entire organization.
The platform helps you bridge the gap between knowing what to do and actually getting it done. You can assign recurring tasks, track completion rates, and receive alerts when procedures are updated or require review. It is particularly effective for growing businesses and franchisors who need to maintain high standards while scaling their operations across multiple locations or remote teams.
Overview
Helpjuice Features
- Instant Search Find exact answers in milliseconds with an intelligent search engine that indexes PDF content and suggests results as you type.
- Custom Branding Design a knowledge base that looks exactly like your website using simple styling tools or advanced CSS and HTML access.
- Article Analytics Track what your users are searching for and identify content gaps so you can improve your documentation based on real data.
- Collaborative Editor Write and edit articles simultaneously with your team while maintaining full control over version history and publishing workflows.
- Multilingual Support Deliver support to a global audience by creating and managing your knowledge base in over 170 different languages.
- Granular Permissions Control exactly who can view or edit specific folders and articles with flexible public and private access settings.
Way We Do Features
- Interactive Checklists. Transform static SOPs into dynamic checklists so you can track progress and ensure every step is completed correctly.
- Activated Checklists. Launch specific process instances for team members to follow, providing a clear audit trail of who did what and when.
- Recurring Tasks. Schedule daily, weekly, or monthly procedures to appear automatically in your team's dashboard so nothing ever falls through the cracks.
- Role-Based Permissions. Assign specific manuals and tasks to specific job roles so your team only sees the information relevant to them.
- Acceptance Tracking. Require team members to sign off on new or updated policies to maintain compliance and verify everyone is informed.
- Revision Control. Manage document versions easily and track changes over time to ensure your team always accesses the most current version.
Pricing Comparison
Helpjuice Pricing
- Up to 4 users
- Unlimited articles
- Full customization
- Advanced analytics
- Expert concierge onboarding
- All integrations included
- Everything in Starter, plus:
- Up to 16 users
- Priority support
- Advanced reporting tools
- Multiple language support
- Full API access
Way We Do Pricing
- Includes up to 10 users
- Unlimited manuals and SOPs
- Activated checklists
- Recurring task engine
- Acceptance tracking
- Standard support
- Everything in Entry, plus:
- Custom user volumes
- Single Sign-On (SSO)
- Dedicated account management
- Advanced security features
- Custom training sessions
Pros & Cons
Helpjuice
Pros
- Unlimited users on all plans prevents scaling costs
- Exceptional search functionality finds content within documents
- Highly customizable interface matches your brand perfectly
- Concierge service helps migrate your existing data
Cons
- Higher starting price than per-user competitors
- Steep learning curve for advanced CSS styling
- Limited built-in widgets for interactive content
Way We Do
Pros
- Intuitive editor makes documenting complex processes simple
- Checklist automation significantly improves team accountability
- Excellent for maintaining compliance in regulated industries
- Centralizes all company knowledge in one accessible place
Cons
- Initial setup requires significant time investment
- Mobile web experience could be more fluid
- Limited native integrations compared to larger platforms