Respond.io
Respond.io is a customer conversation management software that helps you centralize chats from WhatsApp, Facebook Messenger, and Telegram into one unified dashboard to streamline your business messaging and support.
Zoko
Zoko is a central WhatsApp marketing and sales platform that helps you manage customer conversations, broadcast messages, and process orders directly within the WhatsApp interface.
Quick Comparison
| Feature | Respond.io | Zoko |
|---|---|---|
| Website | respond.io | zoko.io |
| Pricing Model | Subscription | Subscription |
| Starting Price | $99/month | $34.99/month |
| FREE Trial | ✓ 7 days free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2018 |
| Headquarters | Kuala Lumpur, Malaysia | Bangalore, India |
Overview
Respond.io
Respond.io is a versatile business messaging platform designed to help you manage customer conversations across multiple channels from a single interface. Instead of jumping between different apps, you can connect WhatsApp, Facebook Messenger, LINE, and Telegram to one central hub. This allows your sales and support teams to respond faster and maintain a consistent voice across every digital touchpoint your customers prefer.
You can automate your entire chat lifecycle using a visual workflow builder to route leads, qualify prospects, and handle FAQs without manual intervention. The platform is built for scale, supporting large teams with advanced collaboration tools like internal comments and contact merging. Whether you are looking to boost sales conversions or improve support response times, you get the tools needed to turn messaging into a core business driver.
Zoko
Zoko is a specialized communication platform designed to turn your WhatsApp Business API into a powerful sales and support engine. Instead of juggling multiple phones or web instances, you get a unified dashboard where your entire team can collaborate on customer chats. You can assign conversations to specific agents, use templates for quick replies, and ensure no customer query goes unanswered.
The platform focuses heavily on driving revenue by allowing you to create product catalogs and take orders directly inside the chat. It integrates deeply with e-commerce platforms like Shopify to sync your inventory and customer data. Whether you are running marketing broadcasts to thousands of subscribers or providing one-on-one support, you can manage the entire customer lifecycle without leaving the WhatsApp ecosystem.
Overview
Respond.io Features
- Omnichannel Inbox Manage conversations from WhatsApp, Messenger, Telegram, and email in one unified view to ensure no message goes unanswered.
- Workflows Automation Build automated chat sequences with a drag-and-drop editor to route conversations, qualify leads, and trigger instant replies.
- Contact Merging Recognize returning customers across different platforms by merging their profiles into a single, comprehensive conversation history.
- Broadcast & Marketing Send targeted bulk messages and promotional campaigns to your customers on their favorite messaging apps to drive engagement.
- Advanced Reporting Track team performance and conversation metrics with detailed analytics to identify bottlenecks and improve your response quality.
- AI Agent Train an AI assistant on your own knowledge base to automatically answer customer queries accurately and around the clock.
Zoko Features
- Shared Team Inbox. Collaborate with your entire team in one central inbox to manage high volumes of WhatsApp messages efficiently.
- WhatsApp Broadcasting. Send personalized marketing messages and announcements to your entire customer list at scale while staying compliant with WhatsApp policies.
- In-Chat Shopping. Share product catalogs and allow your customers to browse, select, and purchase items without ever leaving the chat window.
- Automated Chatbots. Set up simple automated flows to qualify leads, collect information, or answer common questions 24/7 when your team is away.
- Smart Agent Routing. Automatically assign incoming chats to the right team members based on their workload or specific department expertise.
- Shopify Integration. Connect your Shopify store to see customer order history and recover abandoned carts directly through WhatsApp conversations.
Pricing Comparison
Respond.io Pricing
- Up to 10 team members
- Connect all core channels
- 1,000 monthly active contacts
- Basic Workflows automation
- Standard reporting tools
- Everything in Starter, plus:
- Up to 25 team members
- 3,000 monthly active contacts
- Advanced Workflows and branching
- Custom Fields and Tags
- Priority support access
Zoko Pricing
- Unlimited Dashboard Users
- Shared Team Inbox
- Mobile App Access
- Basic Reporting
- Standard Support
- Everything in Starter, plus:
- Broadcast Marketing
- Advanced Chat Routing
- Shopify Integration
- Keyword Auto-responses
- Priority Email Support
Pros & Cons
Respond.io
Pros
- Centralizes multiple messaging apps into one clean interface
- Powerful workflow builder automates complex routing tasks
- Excellent WhatsApp Business API integration and management
- Reliable contact merging prevents duplicate customer profiles
Cons
- Higher starting price point than some competitors
- Steep learning curve for complex automation setups
- Mobile app functionality is more limited than desktop
Zoko
Pros
- Excellent Shopify integration for order tracking
- Easy for multiple agents to collaborate
- Simplifies the WhatsApp API application process
- Supports high-volume marketing broadcast campaigns
Cons
- Pricing can scale quickly with volume
- Interface feels slightly dated to some
- Requires Meta API approval to start
- Limited automation compared to dedicated bot builders