Pulsar
Pulsar is a comprehensive audience intelligence and social listening platform that uses AI to help you track conversations, map communities, and understand cultural trends across digital channels.
Zonka Feedback
Zonka Feedback is an omnichannel survey and customer experience management platform that helps you capture, track, and analyze real-time feedback across multiple touchpoints to improve customer satisfaction and loyalty.
Quick Comparison
| Feature | Pulsar | Zonka Feedback |
|---|---|---|
| Website | pulsarplatform.com | zonkafeedback.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $49/month |
| FREE Trial | ✘ No free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2015 |
| Headquarters | London, UK | Gurugram, India |
Overview
Pulsar
Pulsar is an audience intelligence platform that helps you understand the digital conversations that matter to your brand. Instead of just tracking keywords, you can map entire communities and see how ideas spread across social media, news, and search data. You can identify influential voices within specific niches and analyze the sentiment and emotions driving public discourse in real-time.
The platform enables you to move beyond basic metrics by providing deep cultural insights into your target audience's behaviors and interests. You can use these findings to inform your content strategy, improve product development, and stay ahead of emerging market trends. It is designed for mid-to-large organizations and agencies that require sophisticated data visualization and global data coverage to guide their marketing decisions.
Zonka Feedback
Zonka Feedback is a versatile customer experience platform that helps you collect and manage feedback across every touchpoint. Instead of juggling multiple tools, you can create beautiful surveys for tablets, kiosks, websites, email, and SMS from a single dashboard. You can measure critical metrics like Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT) to understand exactly how your customers feel in real-time.
The platform enables you to close the feedback loop faster by setting up instant alerts for negative responses. You can assign tasks to your team members and track resolutions to ensure no customer issue goes unresolved. Whether you are managing a single retail store or a global enterprise, the software scales to provide deep insights through automated reporting and real-time analytics.
Overview
Pulsar Features
- TRAC Social Listening Track global conversations across social media and news to understand how your brand is perceived in real-time.
- Communities Mapping Visualize how different audience segments interact and identify the specific tribes that are most relevant to your business.
- CORE Audience Analytics Analyze your own social media performance and benchmark your growth against competitors to find new opportunities.
- SEARCH Behavior Insights Combine social data with search engine trends to see what your customers are looking for before they buy.
- AI Image Analysis Detect logos, objects, and scenes within images shared online to see how your products are used in the real world.
- Custom Data Visualization Create beautiful, easy-to-read charts and maps that help you explain complex audience data to your stakeholders.
Zonka Feedback Features
- Omnichannel Distribution. Reach your customers wherever they are by sending surveys via email, SMS, QR codes, or embedded website widgets.
- Offline Survey App. Collect feedback on tablets and mobile devices without an internet connection, then sync your data once you are back online.
- CX Metric Tracking. Measure and analyze NPS, CSAT, and CES scores with built-in templates designed to track long-term customer loyalty and satisfaction.
- Real-time Alerts. Get instant notifications for specific responses so you can address unhappy customers immediately and prevent churn.
- Logic and Branching. Create dynamic surveys that change based on user responses to keep questions relevant and improve completion rates.
- Advanced Reporting. Visualize your data with automated reports, trend analysis, and text analytics to uncover hidden patterns in customer feedback.
Pricing Comparison
Pulsar Pricing
Zonka Feedback Pricing
- 2,500 email/SMS sessions
- Unlimited survey responses
- NPS, CSAT, and CES surveys
- Basic reporting and analytics
- Email and chat support
- Everything in Starter, plus:
- 10,000 email/SMS sessions
- Advanced survey logic
- Multilingual surveys
- Partial response capture
- White labeling options
Pros & Cons
Pulsar
Pros
- Superior data visualization compared to standard listening tools
- Deep audience segmentation helps identify niche communities
- Combines social, news, and search data in one view
- Excellent customer support and research consultancy services
Cons
- Higher price point than basic social media trackers
- Steep learning curve for the most advanced features
- Initial setup requires time to configure complex queries
Zonka Feedback
Pros
- Extremely easy to set up and launch surveys quickly
- Excellent offline mode for trade shows and retail stores
- Highly responsive customer support team available for help
- Clean and intuitive user interface for survey creators
Cons
- Learning curve for complex custom reporting features
- Email customization options can feel limited at times
- Pricing can scale quickly for high-volume SMS users