SurveyLegend
SurveyLegend is a cloud-based survey software that allows you to create mobile-friendly, visual questionnaires with a drag-and-drop editor to gather actionable insights from your audience.
Zonka Feedback
Zonka Feedback is an omnichannel survey and customer experience management platform that helps you capture, track, and analyze real-time feedback across multiple touchpoints to improve customer satisfaction and loyalty.
Quick Comparison
| Feature | SurveyLegend | Zonka Feedback |
|---|---|---|
| Website | surveylegend.com | zonkafeedback.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $49/month |
| FREE Trial | ✘ No free trial | ✓ 7 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✘ No product demo | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2015 |
| Headquarters | Lund, Sweden | Gurugram, India |
Overview
SurveyLegend
SurveyLegend is a flexible survey platform designed to help you create professional, mobile-ready questionnaires without needing any coding or design skills. You can build everything from simple polls to complex market research studies using a visual drag-and-drop interface. The platform focuses heavily on aesthetics, ensuring your surveys look engaging on smartphones, tablets, and desktops alike to help increase your response rates.
You can customize every aspect of your survey's appearance, including fonts, colors, and background images, to match your brand identity perfectly. Beyond just collecting data, the software provides real-time analytics and data visualization tools so you can spot trends immediately. Whether you are a student, a small business owner, or part of a large corporation, you can use these tools to gather feedback, conduct academic research, or measure customer satisfaction effectively.
Zonka Feedback
Zonka Feedback is a versatile customer experience platform that helps you collect and manage feedback across every touchpoint. Instead of juggling multiple tools, you can create beautiful surveys for tablets, kiosks, websites, email, and SMS from a single dashboard. You can measure critical metrics like Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT) to understand exactly how your customers feel in real-time.
The platform enables you to close the feedback loop faster by setting up instant alerts for negative responses. You can assign tasks to your team members and track resolutions to ensure no customer issue goes unresolved. Whether you are managing a single retail store or a global enterprise, the software scales to provide deep insights through automated reporting and real-time analytics.
Overview
SurveyLegend Features
- Visual Drag-and-Drop Editor Build your surveys visually by dragging elements onto the canvas and seeing changes in real-time without writing code.
- Mobile-First Design Ensure your surveys look perfect on every device with responsive layouts that automatically adapt to screens of all sizes.
- Logic and Branching Create personalized paths for your respondents by showing or hiding questions based on their previous answers.
- Real-Time Analytics Watch your data come to life with live charts and graphs that update the moment a respondent submits their answers.
- White Label Branding Remove third-party branding and add your own logos and themes to maintain a professional look for your business.
- Media Integration Make your surveys more engaging by easily embedding images and videos directly into your questions and answer choices.
Zonka Feedback Features
- Omnichannel Distribution. Reach your customers wherever they are by sending surveys via email, SMS, QR codes, or embedded website widgets.
- Offline Survey App. Collect feedback on tablets and mobile devices without an internet connection, then sync your data once you are back online.
- CX Metric Tracking. Measure and analyze NPS, CSAT, and CES scores with built-in templates designed to track long-term customer loyalty and satisfaction.
- Real-time Alerts. Get instant notifications for specific responses so you can address unhappy customers immediately and prevent churn.
- Logic and Branching. Create dynamic surveys that change based on user responses to keep questions relevant and improve completion rates.
- Advanced Reporting. Visualize your data with automated reports, trend analysis, and text analytics to uncover hidden patterns in customer feedback.
Pricing Comparison
SurveyLegend Pricing
- 3 surveys per account
- Unlimited questions
- Unlimited responses
- Share via link or social media
- Basic real-time analytics
- Everything in Starter, plus:
- 20 surveys per account
- Export data (CSV, Excel, PDF)
- Upload up to 30 images
- Conditional logic and branching
- No SurveyLegend ads
Zonka Feedback Pricing
- 2,500 email/SMS sessions
- Unlimited survey responses
- NPS, CSAT, and CES surveys
- Basic reporting and analytics
- Email and chat support
- Everything in Starter, plus:
- 10,000 email/SMS sessions
- Advanced survey logic
- Multilingual surveys
- Partial response capture
- White labeling options
Pros & Cons
SurveyLegend
Pros
- Extremely intuitive drag-and-drop interface for beginners
- Superior visual customization compared to traditional survey tools
- Surveys perform exceptionally well on mobile devices
- Generous free plan with unlimited responses
- Real-time data visualization is clear and helpful
Cons
- Data export is restricted on the free tier
- Limited advanced features like piping or complex API triggers
- Learning curve for complex skip logic setup
Zonka Feedback
Pros
- Extremely easy to set up and launch surveys quickly
- Excellent offline mode for trade shows and retail stores
- Highly responsive customer support team available for help
- Clean and intuitive user interface for survey creators
Cons
- Learning curve for complex custom reporting features
- Email customization options can feel limited at times
- Pricing can scale quickly for high-volume SMS users