1000minds
1000minds is a decision-making and prioritization software using patented algorithms to help you make complex choices, rank alternatives, and allocate resources based on your specific criteria and preferences.
Refiner
Refiner is a customer survey software for SaaS companies that helps you capture actionable product feedback and calculate NPS, CSAT, and CES scores with highly targeted in-app widgets.
Quick Comparison
| Feature | 1000minds | Refiner |
|---|---|---|
| Website | 1000minds.com | refiner.io |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $99/month |
| FREE Trial | ✓ 0 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2002 | 2019 |
| Headquarters | Dunedin, New Zealand | Paris, France |
Overview
1000minds
1000minds helps you take the guesswork out of complex decision-making by using a scientific approach to prioritize what matters most. Whether you are ranking projects, hiring staff, or developing clinical guidelines, you can use the platform to weigh competing criteria and reach a consensus. It uses a patented process called PAPRIKA to ask you simple trade-off questions, which then builds a mathematical model of your preferences to rank your options accurately.
You can involve multiple stakeholders to ensure every voice is heard, making the final decision transparent and easy to justify to your organization. The software is widely used in government, healthcare, and corporate environments for everything from resource allocation to strategic planning. By moving away from spreadsheets and gut feelings, you create a repeatable, audit-friendly process for your most critical choices.
Refiner
Refiner is a specialized survey and customer feedback platform designed specifically for SaaS teams who need to understand their users better. Instead of sending generic email surveys that get ignored, you can trigger perfectly timed in-app widgets based on specific user behavior. This allows you to capture feedback while your product is top-of-mind, leading to significantly higher response rates and more accurate data.
You can use the platform to automate your entire customer research process, from tracking Net Promoter Scores (NPS) to conducting product-market fit surveys. It helps you identify at-risk customers before they churn and uncover which features your power users value most. By syncing this feedback directly with your CRM or product analytics tools, you turn raw survey responses into actionable data for your product and success teams.
Overview
1000minds Features
- PAPRIKA Algorithm Answer simple pairs of trade-off questions to reveal your true preferences and create accurate point-based scoring systems.
- Conjoint Analysis Discover how much value you place on different features or criteria by comparing alternatives in a structured way.
- Stakeholder Surveys Invite your team to participate in decision-making and automatically aggregate their preferences into a single group consensus.
- Value for Money Charts Visualize the cost-benefit ratio of your projects to identify which investments provide the most impact for your budget.
- Sensitivity Analysis Test how changes in your criteria weights affect the final rankings to ensure your decision is stable.
- Real-time Analytics View instant results and rankings as you or your stakeholders complete the decision-making exercises.
Refiner Features
- In-App Survey Widgets. Launch beautiful, non-intrusive surveys directly in your web or mobile app to catch users while they are active.
- Precise User Targeting. Trigger surveys based on specific user traits or behaviors so you only ask the right questions to the right people.
- Automated NPS Tracking. Set up recurring Net Promoter Score campaigns that run on autopilot to monitor your customer loyalty over time.
- Product-Market Fit Surveys. Measure how disappointed your users would be without your product using built-in templates designed for growth.
- Real-Time Alerts. Get instant notifications in Slack or email when a customer leaves a negative response so you can intervene immediately.
- Visual Analytics Dashboard. Analyze your survey performance and customer sentiment trends with clear, easy-to-read charts and segmentation tools.
Pricing Comparison
1000minds Pricing
Refiner Pricing
- Up to 5,000 monthly active users
- Unlimited surveys and responses
- All survey types (NPS, CSAT, CES)
- In-app, email, and link surveys
- Basic integrations and webhooks
- Standard reporting and analytics
- Everything in Essentials, plus:
- Up to 5,000 monthly active users
- Advanced segmentation and targeting
- Custom branding and CSS
- Priority support
- Advanced integrations (Salesforce, HubSpot)
Pros & Cons
1000minds
Pros
- Patented algorithm provides highly accurate and consistent rankings
- Excellent for building consensus among diverse stakeholder groups
- Transparent methodology makes decisions easy to audit and defend
- Flexible enough for both simple and highly complex projects
Cons
- Interface feels dated compared to modern consumer apps
- Steep learning curve for users unfamiliar with decision science
- Initial setup of criteria requires careful thought and time
Refiner
Pros
- High response rates compared to traditional email surveys
- Excellent targeting options based on real-time user behavior
- Clean and modern survey design that matches your brand
- Seamless integration with popular tools like Segment and Slack
Cons
- Starting price point may be high for early-stage startups
- Requires technical installation of a code snippet or SDK
- Advanced customization features require higher-tier paid plans