3CX
3CX is an open-standard communications system that provides your business with a complete solution for calls, video conferencing, live chat, and messaging across multiple devices and platforms.
GoTo Connect
GoTo Connect is an all-in-one communications software that integrates business VOIP phone systems, video conferencing, and text messaging into a single interface to help your team stay connected from anywhere.
Quick Comparison
| Feature | 3CX | GoTo Connect |
|---|---|---|
| Website | 3cx.com | go-to.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $27/month |
| FREE Trial | ✓ 60 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2005 | 2003 |
| Headquarters | Nicosia, Cyprus | Boston, USA |
Overview
3CX
3CX is a robust communications platform that replaces traditional hardware PBX systems with a flexible, software-based solution. You can manage your business calls, host high-quality video conferences, and respond to customer messages from a single interface. It integrates directly with your website's live chat and social media channels like WhatsApp and Facebook, ensuring you never miss a lead.
You have total control over your deployment, whether you want to host it in your own private cloud, on-premise on Windows or Linux, or let 3CX host it for you. It scales effortlessly from small offices to large global enterprises by offering different editions based on your concurrent call needs rather than charging per user. This unique approach helps you slash telecommunication costs while maintaining professional communication standards.
GoTo Connect
GoTo Connect provides you with a unified platform for all your business communication needs. You can handle professional phone calls, host high-definition video meetings, and send team messages from a single application on your computer or mobile device. It eliminates the need for multiple expensive subscriptions by combining your phone system with robust collaboration tools.
You can easily manage your call routing with a visual dial plan editor, ensuring your customers always reach the right person. The platform is designed for businesses of all sizes, from small local shops to large distributed enterprises, who need a reliable way to stay reachable. By moving your communications to the cloud, you gain the flexibility to work from the office, home, or on the road without missing a beat.
Overview
3CX Features
- Multi-Channel Messaging Answer your business WhatsApp, Facebook, and SMS messages directly from the 3CX interface to keep all conversations centralized.
- Integrated Video Conferencing Host professional virtual meetings with screen sharing and whiteboards for up to 250 participants without installing extra software.
- Mobile Apps Take your office extension anywhere with native iOS and Android apps that save battery life using push notifications.
- Website Live Chat Convert website visitors into customers by chatting in real-time and elevating chats to voice calls with one click.
- Visual Call Management Monitor agent status and manage incoming calls effectively using the web-based switchboard and drag-and-drop call transfers.
- CRM Integration Connect your CRM to see caller details instantly and automate call logging to keep your customer records accurate.
GoTo Connect Features
- Visual Dial Plan Editor. Design your call routing with a simple drag-and-drop interface to ensure callers reach the right department every time.
- HD Video Conferencing. Host face-to-face meetings with up to 250 participants and share your screen with a single click for better collaboration.
- Virtual Fax. Send and receive faxes directly from your desktop or mobile device without ever needing a physical fax machine.
- Mobile and Desktop Apps. Take your business extension with you anywhere using native apps that keep your personal and professional numbers separate.
- Real-time Analytics. Monitor call volumes and wait times with visual dashboards to help you make better staffing decisions for your team.
- Business Texting. Send and receive SMS messages using your professional business number to stay in touch with clients on their terms.
Pricing Comparison
3CX Pricing
- Up to 10 users
- 3CX hosting included
- WhatsApp and SMS integration
- Live Chat and Team Messaging
- Video conferencing for 25 users
- Everything in FREE, plus:
- Up to 20 users
- Multi-level Auto Attendant
- Call groups and queues
- Desk phone support
- Reporting and call logs
GoTo Connect Pricing
- 1 local or toll-free number
- Basic call routing
- Video conferencing (up to 4 people)
- Team messaging and SMS
- Mobile and desktop apps
- Everything in Basic, plus:
- Unlimited extensions
- Video conferencing (up to 250 people)
- International calling to 50+ countries
- Call recording and voicemail-to-email
- Visual dial plan editor
Pros & Cons
3CX
Pros
- Significant cost savings compared to per-user pricing
- Flexible deployment options for cloud or on-premise
- Excellent mobile app performance for remote work
- Easy to set up and manage via web-portal
Cons
- Technical setup may require some networking knowledge
- Customer support is primarily handled through partners
- Interface can feel slightly dated to some users
GoTo Connect
Pros
- Extremely easy to set up and configure extensions
- Visual dial plan editor is highly intuitive
- Reliable call quality even on mobile data
- Excellent customer support during the onboarding process
- Consolidates multiple communication tools into one bill
Cons
- Mobile app can occasionally drain battery quickly
- Reporting features feel basic for enterprise needs
- Initial learning curve for the administrative portal
- Price point is higher than some budget competitors