3CX
3CX is an open-standard communications system that provides your business with a complete solution for calls, video conferencing, live chat, and messaging across multiple devices and platforms.
GoTo Connect
GoTo Connect is an all-in-one communications software that integrates business phone systems, video conferencing, and text messaging into a single interface to help your team stay connected from anywhere.
Quick Comparison
| Feature | 3CX | GoTo Connect |
|---|---|---|
| Website | 3cx.com | goto.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $27/month |
| FREE Trial | ✓ 60 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2005 | 2003 |
| Headquarters | Nicosia, Cyprus | Boston, USA |
Overview
3CX
3CX is a robust communications platform that replaces traditional hardware PBX systems with a flexible, software-based solution. You can manage your business calls, host high-quality video conferences, and respond to customer messages from a single interface. It integrates directly with your website's live chat and social media channels like WhatsApp and Facebook, ensuring you never miss a lead.
You have total control over your deployment, whether you want to host it in your own private cloud, on-premise on Windows or Linux, or let 3CX host it for you. It scales effortlessly from small offices to large global enterprises by offering different editions based on your concurrent call needs rather than charging per user. This unique approach helps you slash telecommunication costs while maintaining professional communication standards.
GoTo Connect
GoTo Connect provides you with a unified platform for all your business communication needs. By combining a professional phone system with HD video meetings and text messaging, it eliminates the need to juggle multiple apps. You can manage your entire communication stack from a single dashboard, whether you are working from a desk phone, a desktop computer, or a mobile device.
The platform is designed to support businesses of all sizes, from small local shops to large distributed enterprises. You can easily set up custom call routing, host large-scale video conferences, and engage with customers through SMS or social media integrations. It solves the problem of fragmented communication by keeping your team reachable and your customer interactions organized in one reliable cloud-based system.
Overview
3CX Features
- Multi-Channel Messaging Answer your business WhatsApp, Facebook, and SMS messages directly from the 3CX interface to keep all conversations centralized.
- Integrated Video Conferencing Host professional virtual meetings with screen sharing and whiteboards for up to 250 participants without installing extra software.
- Mobile Apps Take your office extension anywhere with native iOS and Android apps that save battery life using push notifications.
- Website Live Chat Convert website visitors into customers by chatting in real-time and elevating chats to voice calls with one click.
- Visual Call Management Monitor agent status and manage incoming calls effectively using the web-based switchboard and drag-and-drop call transfers.
- CRM Integration Connect your CRM to see caller details instantly and automate call logging to keep your customer records accurate.
GoTo Connect Features
- Cloud Phone System. Get a professional business number and manage calls with advanced features like virtual receptionists and custom hold music.
- HD Video Conferencing. Host face-to-face meetings with up to 250 participants and share your screen with one click for better collaboration.
- Visual Dial Plan Editor. Design your call routing flows visually with a drag-and-drop interface to ensure callers always reach the right person.
- Multi-Channel Messaging. Chat with colleagues and text customers via SMS or MMS directly from your business number to keep records centralized.
- Mobile and Desktop Apps. Take your office phone with you anywhere using native apps that turn your laptop or smartphone into a full-featured workstation.
- Real-Time Analytics. Monitor call volumes and team performance with detailed reports to help you make data-driven decisions about your staffing.
Pricing Comparison
3CX Pricing
- Up to 10 users
- 3CX hosting included
- WhatsApp and SMS integration
- Live Chat and Team Messaging
- Video conferencing for 25 users
- Everything in FREE, plus:
- Up to 20 users
- Multi-level Auto Attendant
- Call groups and queues
- Desk phone support
- Reporting and call logs
GoTo Connect Pricing
- 1 local or toll-free number
- Meetings with up to 4 participants
- Basic call routing
- SMS and MMS messaging
- Mobile and desktop apps
- Everything in Basic, plus:
- Unlimited extensions
- Meetings with up to 250 participants
- Recorded greetings and announcements
- International calling to 50+ countries
- Call recording and transcription
Pros & Cons
3CX
Pros
- Significant cost savings compared to per-user pricing
- Flexible deployment options for cloud or on-premise
- Excellent mobile app performance for remote work
- Easy to set up and manage via web-portal
Cons
- Technical setup may require some networking knowledge
- Customer support is primarily handled through partners
- Interface can feel slightly dated to some users
GoTo Connect
Pros
- Extremely easy to set up and configure
- Visual dial plan editor simplifies complex routing
- Reliable call quality even on mobile data
- Consolidates multiple communication tools into one bill
- Excellent customer support during the onboarding process
Cons
- Mobile app can occasionally drain phone battery
- Basic tier is quite limited for meetings
- Reporting interface takes time to master
- Occasional lag during high-occupancy video calls