3CX
3CX is an open-standard communications system that provides your business with a complete solution for calls, video conferencing, live chat, and messaging across multiple devices and platforms.
GoTo Connect
GoTo Connect is an all-in-one communications software that combines cloud-based business phone systems with professional video conferencing and team messaging to help your business stay connected from anywhere.
Quick Comparison
| Feature | 3CX | GoTo Connect |
|---|---|---|
| Website | 3cx.com | gotomeeting.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $27/month |
| FREE Trial | ✓ 60 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2005 | 2003 |
| Headquarters | Nicosia, Cyprus | Boston, USA |
Overview
3CX
3CX is a robust communications platform that replaces traditional hardware PBX systems with a flexible, software-based solution. You can manage your business calls, host high-quality video conferences, and respond to customer messages from a single interface. It integrates directly with your website's live chat and social media channels like WhatsApp and Facebook, ensuring you never miss a lead.
You have total control over your deployment, whether you want to host it in your own private cloud, on-premise on Windows or Linux, or let 3CX host it for you. It scales effortlessly from small offices to large global enterprises by offering different editions based on your concurrent call needs rather than charging per user. This unique approach helps you slash telecommunication costs while maintaining professional communication standards.
GoTo Connect
GoTo Connect provides you with a unified platform for all your business communication needs. By merging the power of GoToMeeting with a robust cloud phone system, you can switch between making calls, hosting video meetings, and sending team messages within a single interface. This eliminates the need to manage multiple vendors and ensures your team stays reachable whether they are in the office or working remotely.
You can easily manage your entire phone system through a visual editor, allowing you to set up call routing and auto-attendants without needing technical expertise. The platform is designed to scale with your business, offering reliable uptime and enterprise-grade security features. Whether you are a small business looking for a professional image or a larger organization needing advanced contact center tools, you can customize the experience to fit your specific workflow.
Overview
3CX Features
- Multi-Channel Messaging Answer your business WhatsApp, Facebook, and SMS messages directly from the 3CX interface to keep all conversations centralized.
- Integrated Video Conferencing Host professional virtual meetings with screen sharing and whiteboards for up to 250 participants without installing extra software.
- Mobile Apps Take your office extension anywhere with native iOS and Android apps that save battery life using push notifications.
- Website Live Chat Convert website visitors into customers by chatting in real-time and elevating chats to voice calls with one click.
- Visual Call Management Monitor agent status and manage incoming calls effectively using the web-based switchboard and drag-and-drop call transfers.
- CRM Integration Connect your CRM to see caller details instantly and automate call logging to keep your customer records accurate.
GoTo Connect Features
- Cloud Phone System. Make and receive business calls from any device using your professional business number to stay connected everywhere.
- HD Video Conferencing. Launch instant video meetings with up to 250 participants and share your screen with one click for better collaboration.
- Visual Dial Plan Editor. Design your call routing and automated menus using a simple drag-and-drop interface to ensure callers reach the right person.
- Team Messaging. Chat with colleagues individually or in groups to share files and keep projects moving without leaving the app.
- Mobile and Desktop Apps. Turn your smartphone or laptop into a full-featured desk phone so you never miss an important client call.
- Real-time Analytics. Monitor call volume and wait times with visual dashboards to help you make data-driven staffing decisions for your team.
Pricing Comparison
3CX Pricing
- Up to 10 users
- 3CX hosting included
- WhatsApp and SMS integration
- Live Chat and Team Messaging
- Video conferencing for 25 users
- Everything in FREE, plus:
- Up to 20 users
- Multi-level Auto Attendant
- Call groups and queues
- Desk phone support
- Reporting and call logs
GoTo Connect Pricing
- 1 local or toll-free number
- Unlimited extensions
- Video conferencing (up to 4 participants)
- Team chat and messaging
- Mobile and desktop apps
- Everything in Basic, plus:
- Unlimited calling in 50+ countries
- Video conferencing (up to 250 participants)
- Recorded greetings and music on hold
- Call recording and voicemail-to-email
- Visual Dial Plan Editor
Pros & Cons
3CX
Pros
- Significant cost savings compared to per-user pricing
- Flexible deployment options for cloud or on-premise
- Excellent mobile app performance for remote work
- Easy to set up and manage via web-portal
Cons
- Technical setup may require some networking knowledge
- Customer support is primarily handled through partners
- Interface can feel slightly dated to some users
GoTo Connect
Pros
- Reliable call quality and high uptime for business continuity
- Easy to set up complex call routing visually
- Consolidates phone, video, and chat into one monthly bill
- Excellent mobile app performance for remote employees
Cons
- Initial setup of advanced features can be time-consuming
- Customer support response times can vary during peak hours
- Reporting features feel basic compared to dedicated analytics tools