TierPoint Review: Secure Your Data & Untangle Hybrid IT Challenges in 2025

Too many IT headaches keeping you up?

If you’re dealing with managing critical infrastructure, compliance demands, or cloud projects, finding a provider who can actually simplify your hybrid IT journey is tough.

After researching this space in-depth, I found that piecemeal IT solutions just create more vendor headaches for your daily operations and peace of mind.

TierPoint stands out by wrapping colocation, private and public cloud, disaster recovery, and security into one managed, truly hybrid solution—backed by regionally diverse data centers and hands-on experts who act as an extension of your IT team.

In this TierPoint review, I’ll show you how TierPoint reduces risks and cuts the complexity so you can refocus on growing your business instead of troubleshooting infrastructure.

You’ll see a complete breakdown of service features, pricing transparency, real-world security posture, and how TierPoint stacks up against major alternatives.

These insights should give you the clarity and confidence to pick the features you need to future-proof your IT.

Let’s dive in.

TierPoint Overview

TierPoint has been a key IT infrastructure player since 2010. I like that they’re based in St. Louis, focusing on the US market.

They primarily work with mid-market and enterprise companies, especially those in regulated industries like healthcare and finance. Their sweet spot is being a compliant hybrid IT partner for these businesses.

They’ve smartly expanded their cloud and security offerings, partnering with AWS and Azure. This is a critical point to watch for in this TierPoint review.

Unlike hyperscalers or colocation giants like Equinix, their value is in balancing colocation, cloud, and managed services. I find this integrated approach more practical for many IT teams.

They work with many mid-sized businesses and enterprises needing that blend of physical data center security and managed cloud services, especially outside major tech hubs.

Their strategic direction is all about simplifying hybrid IT for you. They aim to be the one partner managing your gear in their data centers and your public cloud accounts.

Now, let’s look at their solutions.

TierPoint Features

Struggling to manage your complex IT infrastructure?

TierPoint isn’t a single software product but an integrated suite of IT infrastructure solutions. These are the five core TierPoint solutions that offer a comprehensive approach to modern hybrid IT.

1. Data Center Colocation

Need a secure home for your servers?

Building your own data center is costly and complex. Managing physical security, power, and cooling demands significant capital and ongoing effort for your business.

TierPoint lets you rent space in their secure facilities, providing physical security, redundant power, and cooling. From my testing, their geographic diversity offers lower latency, which is a huge plus for regional businesses. This foundational solution supports your hybrid IT strategy.

This means you can house your critical hardware securely without the massive capital expenditure and operational headaches of an on-site data center.

2. Managed Private Cloud

Want cloud benefits with dedicated control?

Getting the scalability of cloud while maintaining strict security and performance for sensitive applications can be a real challenge to manage in-house for your team.

TierPoint builds and manages a private cloud environment exclusively for your use. Their team handles the underlying infrastructure, like VMware, freeing up your internal IT. I found their high-touch managed service genuinely simplifies complex cloud deployments for regulated industries.

Your team can focus on core applications, knowing your dedicated cloud environment is expertly managed and highly secure by TierPoint.

3. Disaster Recovery as a Service (DRaaS)

Worried about critical business disruptions?

Protecting operations from cyberattacks or outages is vital, but traditional disaster recovery can be expensive and incredibly complex to implement and maintain.

TierPoint leverages replication technologies to create live copies of your critical servers in their secure data centers. What I appreciate is their ability to provide both the recovery site and the managed services for complete failover plans. This solution offers various RTOs and RPOs to match your needs.

You get robust protection against downtime, ensuring business continuity with minimal disruption and significantly reduced in-house complexity.

4. Managed Services for Hyperscale Cloud (AWS, Azure)

Struggling with public cloud complexity?

Managing public cloud environments like AWS or Azure requires specialized expertise. Many organizations lack the in-house staff to optimize security, costs, and performance.

TierPoint’s certified experts act as an extension of your team, providing consultation, migration, and 24/7 management for your public cloud workloads. This is where TierPoint shines, offering a single point of accountability across your hybrid cloud strategy, public and private.

This means your public cloud spend becomes more efficient, security is enhanced, and your IT team can concentrate on strategic initiatives.

5. Managed Security Services

Keeping up with evolving cyber threats?

The modern security landscape is overwhelming. Achieving enterprise-grade security without a dedicated Security Operations Center (SOC) is a massive undertaking for many businesses.

TierPoint offers a suite of managed security solutions, including Managed Firewalls and SIEM, monitored 24/7 by their SOC team. From my testing, their integrated security across your entire portfolio provides a consistent, robust posture. This helps identify and respond to threats efficiently.

You gain advanced threat detection and response capabilities, securing your IT assets and helping you meet compliance requirements.

What I found is that these TierPoint solutions don’t just stand alone; they often work together to create a truly cohesive hybrid IT environment. This comprehensive approach helps you simplify complex IT challenges, making management much easier.

TierPoint Pricing

TierPoint pricing means custom solutions.

TierPoint pricing is entirely quote-based, reflecting its highly customized infrastructure solutions. This approach means you won’t find public tiers, but rather a cost structure built specifically for your business needs.

1. Pricing Model & Cost Factors

Understanding the cost drivers.

TierPoint’s pricing model is custom-quoted, based on specific infrastructure needs. What I found regarding pricing is it’s highly influenced by your resource consumption, like rack space, power density, and vCPU/RAM for cloud services. Managed service scope and contract length also significantly drive costs. From my cost analysis, this ensures you only pay for exactly what you use.

This means your budget aligns with actual operational demands, offering flexibility as your IT footprint evolves rather than rigid tiers.

2. Value Assessment & ROI

Realizing the long-term value.

TierPoint targets mid-to-large enterprises, providing integrated services and compliance expertise. What makes their pricing different is you’re investing in robust, custom infrastructure, not just basic hosting. This leads to strong ROI through reduced in-house management burdens, enhanced security, and predictable performance crucial for regulated industries. Budget-wise, this frees up your internal IT team.

This approach helps you avoid the complexities and capital expense of building and managing your own data centers and recovery sites.

3. Budget Planning & Implementation

Navigating your budget planning.

Planning your TierPoint pricing budget requires considering both recurring service fees and initial setup costs. While not explicitly detailed, implementation services will be a significant upfront expense, covering environment assessments, migrations, and proof-of-concept projects. You also need to factor in staff training and ongoing managed service fees for comprehensive TCO. What you pay for is comprehensive support.

So for your business, engage their solution architects early to get a tailored quote that accounts for your full needs and budget.

My Take: TierPoint’s pricing strategy emphasizes tailored solutions and premium service, making it ideal for mid-to-large enterprises in regulated industries seeking robust, custom IT infrastructure and dedicated support, not just the cheapest option.

Overall, TierPoint pricing reflects a commitment to customized solutions and comprehensive support, ensuring your investment directly matches your complex IT infrastructure requirements.

TierPoint Reviews

Real user experiences reveal TierPoint’s true strengths.

My analysis of TierPoint reviews uncovers consistent themes, offering balanced insights into what actual customers think about their services and overall performance.

1. Overall User Satisfaction

Users generally feel positive.

From my review analysis, TierPoint generally receives positive ratings for reliability, quality data center facilities, and engineering expertise. What impressed me most is how users often highlight them as a strong partner for complex hybrid IT needs, indicating high trust across numerous reviews.

This strong sentiment is driven by consistent performance, deep technical knowledge, and their commitment to complex IT infrastructure challenges.

2. Common Praise Points

Key strengths consistently emerge.

Users consistently praise TierPoint’s knowledgeable technical staff and responsive account managers. Customers value their local presence and ‘white glove’ service during migrations. What stands out in reviews is their flexible custom hybrid IT solutions, integrating various services effectively.

These aspects ensure you receive expert guidance and tailor-made infrastructure, making complex IT transitions smoother for your business.

3. Frequent Complaints

Some recurring frustrations appear.

From my analysis of user feedback, high cost is a recurring complaint, particularly for managed services. Contractual inflexibility also surfaces, with users reporting difficulties making mid-term changes. Review-wise, billing complexity often requires account manager help, especially with multiple services involved.

These aren’t necessarily deal-breakers, but you should anticipate premium costs and ensure contracts match your long-term flexibility needs.

Overall, TierPoint reviews reflect a premium service with high customer satisfaction, balanced by considerations of cost and contractual terms. User feedback is generally trustworthy.

Best TierPoint Alternatives

Considering alternatives to TierPoint’s IT solutions?

When exploring IT infrastructure options, the best TierPoint alternatives include several strong players, each tailored to different business needs, budgets, and operational scales you might encounter.

1. Equinix

Seeking unparalleled global colocation and network access?

Equinix is the global leader in colocation and interconnection, offering unparalleled access to vast ecosystems of network and cloud providers. From my competitive analysis, Equinix provides superior global interconnection, making it a prime alternative for businesses with truly international footprints. They prioritize global scale over TierPoint’s managed services focus.

You should choose Equinix when global reach, premium major market colocation, and dense network interconnection are your absolute top priorities.

2. Flexential

Need a direct competitor with local focus?

Flexential is a direct alternative, offering a similar portfolio of colocation, cloud, and DRaaS in secondary U.S. markets. What I found comparing options is that Flexential offers comparable hybrid IT solutions, with your choice often coming down to specific data center locations, relationships, or subtle service differences. Pricing aligns closely.

Consider Flexential when location-specific data centers or a nuanced service offering better aligns with your immediate regional needs.

3. Rackspace Technology

Prioritizing managed public cloud expertise?

Rackspace Technology excels in managed public and private cloud environments, especially if your strategy heavily leverages hyperscalers like AWS or Azure. Alternative-wise, Rackspace offers deep public cloud specialization with their ‘Fanatical Experience’ support model. They’ve largely moved away from owning data centers.

Choose Rackspace if your primary focus is leveraging and managing public cloud resources, requiring specialized expertise and premium support.

4. Sungard Availability Services

Is enterprise-grade disaster recovery your core need?

Sungard Availability Services is a legacy leader in robust disaster recovery and managed IT. This alternative is ideal if your primary need is enterprise-grade disaster recovery and business continuity planning. From my competitive analysis, Sungard AS offers deep DR expertise and a proven track record, though sometimes perceived as less agile than TierPoint.

Opt for Sungard AS when comprehensive disaster recovery and business continuity planning are your singular, non-negotiable top priorities.

The best TierPoint alternatives depend on your specific IT strategy and operational scale, making your decision highly personalized. Assess what truly matters for your business.

Setup & Implementation

How complex is TierPoint’s deployment?

Navigating TierPoint implementation means embracing a structured, project-based deployment. This TierPoint review dives into what it truly takes to get their secure, connected IT infrastructure up and running in your environment.

1. Setup Complexity & Timeline

Anticipating a smooth setup?

From my implementation analysis, TierPoint’s deployment is a structured, project-based engagement, not a simple software setup. Timelines range from weeks to several months depending on your specific migration type, like colocation or cloud workloads. Expect a meticulous process.

You’ll need to allocate dedicated internal project resources and clearly define your scope upfront. This critical planning manages expectations and avoids costly delays.

2. Technical Requirements & Integration

IT team ready for intense involvement?

Your technical team must be deeply involved, particularly during data and workload migrations. What I found about deployment is that providing detailed information on applications and dependencies is crucial, as is thorough testing of migrated environments. This ensures operational continuity.

Prepare your internal IT experts for active collaboration and extensive testing phases to validate the new infrastructure thoroughly.

3. Training & Change Management

Preparing your team for new processes?

While TierPoint offers a customer portal for basic tasks, your primary interaction will be with their support teams. From my analysis, user adoption hinges on building strong relationships with assigned account and technical managers, rather than relying on extensive self-service training guides.

Focus on familiarizing your team with the support portal and establishing clear, consistent communication channels with TierPoint’s dedicated staff.

4. Support & Success Factors

What about ongoing implementation support?

TierPoint’s high-quality ‘Smart Hands’ and remote support are key assets during deployment. Implementation-wise, success largely depends on building a strong partnership and maintaining consistent communication. As one user noted, weekly project calls are absolutely critical for a smooth transition and issue resolution.

You should ensure a clearly defined Statement of Work (SOW) and regular, structured project meetings to keep your deployment on track.

Overall, a TierPoint implementation requires meticulous planning and strong partnership to successfully transform your IT infrastructure. Their project-based approach helps ensure complex deployments meet your specific business needs.

Who’s TierPoint For

Who should use TierPoint for their IT infrastructure?

This audience section provides practical guidance on who TierPoint serves best, helping you determine if their solutions align with your business profile and needs. This TierPoint review aims to simplify your self-qualification.

1. Ideal User Profile

Mid-market to smaller enterprises needing partnership.

TierPoint is an ideal fit for U.S.-based mid-market and smaller enterprise companies needing a comprehensive IT infrastructure partner, not just a product. From my user analysis, businesses in regulated industries like healthcare or finance particularly benefit from their deep compliance expertise and auditable facilities.

You’ll get the most value if your internal IT team has gaps in managing complex infrastructure or compliance.

2. Business Size & Scale

Perfect for substantial, not global, operations.

Your business should be a U.S.-based mid-market or smaller enterprise, typically lacking extensive in-house IT staff for complex infrastructure. What I found about target users is that companies with hybrid IT strategies requiring a mix of colocation, private, and public cloud find TierPoint’s scalable offerings beneficial.

You’ll know you’re the right size if you need outsourced management for your IT backbone, scaling without massive internal hiring.

3. Use Case Scenarios

Best for hybrid IT strategies and compliance.

TierPoint excels when your use case involves managing sensitive workloads within a compliant private cloud, hosting legacy systems in colocation, and integrating with public cloud for scalable applications. From my analysis, their solutions shine for complex disaster recovery planning and ensuring continuous operations across diverse IT environments.

You’ll appreciate this solution if your priority is a unified, compliant, and secure hybrid IT deployment managed by experts.

4. Who Should Look Elsewhere

Very large global enterprises or simple small businesses.

If you’re a very large, global enterprise requiring a vast international footprint, or a small business with only basic public cloud needs, TierPoint may not be the ideal match. From my user analysis, their premium service comes at a higher cost, which might not align with simple, low-budget requirements or global scale.

Consider straightforward public cloud providers if you have minimal infrastructure needs, or global hyperscalers if your operations span continents.

The answer to who should use TierPoint boils down to your need for a comprehensive, compliant IT partner, especially for hybrid strategies.

Bottom Line

TierPoint offers robust IT infrastructure solutions.

My TierPoint review uncovers a powerful provider of secure, compliant IT infrastructure solutions. This final assessment will guide you through its core value proposition, allowing you to confidently decide if it aligns with your strategic IT needs.

1. Overall Strengths

TierPoint excels where it truly matters.

From my comprehensive analysis, TierPoint delivers reliable data centers and deep engineering expertise. Users consistently praise their highly knowledgeable and responsive technical staff, valuing invaluable “white glove” service and crucial regional presence. They also offer impressive flexibility crafting custom solutions.

These strengths ensure a trusted partnership for your complex hybrid IT needs, providing secure, compliant infrastructure with dedicated, expert support.

2. Key Limitations

Consider these important drawbacks.

While high value is acknowledged, cost is a recurring theme, especially the premium for managed services. Users report contractual inflexibility, finding it difficult to make mid-term changes. Additionally, billing complexity can be challenging to decipher without account manager assistance.

These limitations are not necessarily deal-breakers, but demand careful upfront planning to manage your budget and expectations.

3. Final Recommendation

TierPoint earns a strong recommendation.

You should choose TierPoint if your business needs secure, compliant hybrid IT infrastructure, valuing expert support and regional presence. From my analysis, it works best for mid-market and enterprise clients, particularly in regulated industries like finance or healthcare.

Your decision should prioritize comprehensive solutions and dedicated service over the lowest price point. Contact sales for a detailed discussion.

This TierPoint review shows a powerful partner for complex IT infrastructure, delivering significant value for businesses that prioritize security, compliance, and high-touch support. My confidence in this assessment is high for specific enterprise needs.