Aircall
Aircall is a cloud-based call center software that integrates with your CRM and helpdesk tools to streamline phone support and sales operations for modern business teams.
VirtualPBX
VirtualPBX provides a flexible cloud-based phone system that helps you manage business communications through professional calling features, automated routing, and integrated video conferencing tools for remote and office teams.
Quick Comparison
| Feature | Aircall | VirtualPBX |
|---|---|---|
| Website | aircall.io | virtualpbx.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $30/month | $9/month |
| FREE Trial | ✓ 7 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 1997 |
| Headquarters | Paris, France | San Jose, USA |
Overview
Aircall
Aircall is a cloud-based phone system designed to help your sales and support teams have more meaningful conversations. Instead of dealing with clunky hardware or disconnected phone lines, you get a digital workspace that lives right inside your computer or mobile device. You can set up local or international numbers in seconds and start taking calls immediately.
The platform shines by connecting your phone activity directly to the tools you already use, like Salesforce, HubSpot, or Zendesk. This means you can see exactly who is calling and access their entire history before you even pick up. It scales easily from small teams to large global operations, helping you maintain a professional presence regardless of where your team is physically located.
VirtualPBX
VirtualPBX is a cloud-based communication platform designed to unify your business calls, texts, and video meetings in one place. You can manage your entire phone system from a web browser or mobile app, eliminating the need for expensive hardware. It allows you to set up professional greetings, route calls to the right departments automatically, and keep your personal number private while using your business caller ID.
The platform scales easily whether you are a solo entrepreneur or managing a growing department. You can take advantage of advanced features like call recording, ring groups, and visual voicemail to ensure you never miss a lead. By moving your communications to the cloud, you gain the flexibility to work from anywhere while maintaining a professional presence for your customers.
Overview
Aircall Features
- CRM Integrations Connect your phone system to tools like HubSpot and Salesforce to automatically log calls and sync contact data.
- Power Dialer Automate your outbound dialing sequences to reach more prospects in less time without manual entry errors.
- Live Call Monitoring Listen in on live calls or whisper advice to your teammates to improve training and quality control.
- IVR Directories Set up smart voice menus that route your callers to the right department or agent every time.
- Call Tagging Apply custom tags to your calls so you can categorize conversations and pull detailed reports later.
- Shared Inbox Collaborate with your team on follow-ups by sharing access to call recordings and voicemail assignments.
VirtualPBX Features
- Auto-Attendant. Create professional automated greetings that direct your callers to the right person or department without a manual operator.
- ACD Queues. Manage high call volumes efficiently by placing callers in a queue until your next available agent can assist them.
- Video Conferencing. Host face-to-face meetings with your team or clients directly through your browser with built-in screen sharing capabilities.
- Business SMS. Send and receive text messages using your business phone number to stay connected with customers on their preferred channel.
- Dynamic Call Routing. Set specific rules to forward calls to your mobile, desk phone, or home office based on your daily schedule.
- Call Recording. Keep track of important conversations and improve service quality by reviewing recorded calls directly from your dashboard.
Pricing Comparison
Aircall Pricing
- Minimum 3 users
- Unlimited inbound calls
- 50+ integrations
- Call recording
- IVR and basic routing
- SMS (pay-per-use)
- Everything in Essentials, plus:
- Salesforce integration
- Power Dialer
- Live call monitoring
- Advanced analytics
- Dedicated account manager
VirtualPBX Pricing
- Auto-Attendant
- Mobile & Desktop Apps
- Business SMS
- Ring Groups
- Visual Voicemail
- 1,000 Toll-Free/Local Minutes
- Everything in Starter, plus:
- Call Recording
- Video Conferencing
- CRM Integrations
- Priority Support
- Unlimited Minutes
Pros & Cons
Aircall
Pros
- Seamless integration with popular CRM platforms
- Extremely fast setup for international numbers
- User-friendly interface requires almost no training
- Reliable mobile app for remote teams
- Excellent call quality on stable connections
Cons
- Minimum requirement of three users
- Higher price point than basic VoIP
- Occasional lag during high-volume periods
- SMS features limited in certain regions
VirtualPBX
Pros
- Reliable call quality even on mobile data
- Intuitive web dashboard for managing user settings
- Excellent customer support with fast response times
- Flexible configuration options for complex call routing
Cons
- Initial setup can be complex for beginners
- Mobile app occasionally requires manual refreshing
- Advanced reporting features limited on basic plans