Atera
Atera is an all-in-one IT management platform that combines remote monitoring, management, professional services automation, and AI-powered support to help IT departments and MSPs streamline their entire technical operations.
TeamViewer Remote
TeamViewer Remote is a global connectivity platform that provides secure remote access, control, and support solutions for computers and mobile devices to enable seamless collaboration and troubleshooting from anywhere.
Quick Comparison
| Feature | Atera | TeamViewer Remote |
|---|---|---|
| Website | atera.com | teamviewer.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $149/month | Free |
| FREE Trial | ✓ 30 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2005 |
| Headquarters | Tel Aviv, Israel | Göppingen, Germany |
Overview
Atera
Atera provides a unified workspace where you can manage your entire IT infrastructure from a single pane of glass. By integrating RMM, PSA, and remote access into one platform, it eliminates the need to toggle between different tools to support your end-users. You can monitor servers, workstations, and networks in real-time while simultaneously managing tickets and billing for your clients or internal departments.
The platform is specifically designed for Managed Service Providers (MSPs) and internal IT teams who need to scale their operations without increasing overhead. Because it uses a unique per-technician pricing model rather than charging per-device, you can grow your managed endpoints infinitely without your costs spiraling out of control. It simplifies complex tasks like patch management and software deployment through a clean, modern interface.
TeamViewer Remote
TeamViewer Remote gives you the power to access and control your computers or mobile devices from anywhere in the world. You can provide instant technical support to colleagues, manage unattended servers, or access your office desktop while traveling. It works across almost every operating system, including Windows, macOS, Android, and iOS, ensuring you stay connected regardless of your hardware.
The platform focuses on speed and security, using end-to-end encryption to keep your remote sessions private. You can transfer files securely, host online meetings, and even manage mobile devices remotely. Whether you are a solo IT professional or part of a global enterprise, you can scale your connectivity needs with a variety of specialized plans and features.
Overview
Atera Features
- Remote Monitoring Track the health and performance of all your endpoints in real-time with automated alerts and custom threshold settings.
- Patch Management Automate your security updates for Windows, Mac, and third-party software to keep your entire network protected and compliant.
- IT Automation Create automated workflows for repetitive tasks like disk defragmentation, system reboots, and script execution to save hours every week.
- Help Desk & Ticketing Manage user requests efficiently with a built-in ticketing system that integrates directly with your monitoring and billing data.
- Remote Access Connect to any device instantly using integrated tools like AnyDesk or Splashtop to provide immediate hands-on technical support.
- AI Copilot Generate scripts, summarize tickets, and get suggested solutions instantly using built-in AI to speed up your troubleshooting process.
TeamViewer Remote Features
- Remote Device Control. Control remote computers, tablets, or smartphones as if you were holding them in your hands from any location.
- Unattended Access. Set up permanent access to remote servers or office PCs so you can log in without a person present.
- Secure File Sharing. Transfer documents and folders of any size quickly between connected devices using a secure, encrypted tunnel.
- Multi-Platform Support. Connect across different operating systems including Windows, macOS, Linux, ChromeOS, iOS, and Android with ease.
- Session Recording. Record your remote desktop sessions to create training materials or maintain a clear audit trail for compliance.
- Remote Printing. Print documents from a remote computer directly to your local printer without needing to transfer files first.
Pricing Comparison
Atera Pricing
- Unlimited endpoints
- Real-time monitoring & alerts
- Patch management automation
- Ticketing & help desk
- AnyDesk remote access
- Standard reporting
- Everything in Pro, plus:
- Splashtop remote access
- Network discovery
- Chat support for end-users
- Custom OID monitoring
- Advanced reports
TeamViewer Remote Pricing
- Non-commercial use only
- Basic remote control
- File transfer
- Multi-platform access
- Software updates
- Everything in Free, plus:
- 1 user / 1 concurrent session
- Up to 3 assigned devices
- Unattended access
- Remote printing
- Commercial use rights
Pros & Cons
Atera
Pros
- Predictable costs with per-technician pricing model
- Unified interface reduces tool switching fatigue
- Fast and responsive remote desktop integrations
- Frequent updates and new feature releases
- Easy setup process for new endpoints
Cons
- Mobile app has limited functionality compared to desktop
- Reporting customization can be difficult to master
- Mac agent has fewer features than Windows
- Occasional lag in real-time alert notifications
TeamViewer Remote
Pros
- Extremely easy setup with no complex firewall configuration
- Excellent performance even on lower bandwidth internet connections
- Broad compatibility across almost every modern operating system
- Reliable file transfer speeds for large data sets
- Free version is highly functional for personal use
Cons
- Commercial licenses are significantly more expensive than competitors
- Strict detection of commercial use on free accounts
- Occasional lag when controlling high-resolution remote displays