Cobrowse.io
Cobrowse.io provides a highly secure, cross-platform co-browsing solution that allows your support and sales teams to see and interact with your users' screens in real-time to resolve issues faster.
REVE Chat
REVE Chat is an omni-channel customer engagement software providing live chat, video voice calling, and AI-powered chatbots to help you deliver real-time support and boost sales conversions across multiple digital platforms.
Quick Comparison
| Feature | Cobrowse.io | REVE Chat |
|---|---|---|
| Website | cobrowse.io | revechat.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $18/month | $15/month |
| FREE Trial | ✓ 0 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2018 | 2014 |
| Headquarters | London, UK | Singapore, Singapore |
Overview
Cobrowse.io
Cobrowse.io is a modern co-browsing solution that lets you see and interact with your customers' screens across web, iOS, and Android apps. Unlike traditional screen sharing, it allows you to click, scroll, and type alongside your users, making it much easier to guide them through complex workflows or troubleshoot technical issues. You can mask sensitive data fields to ensure privacy while maintaining a high-touch support experience.
The platform is built for security-conscious industries like banking and healthcare, offering both cloud and self-hosted deployment options. You can integrate it directly into your existing website or mobile app using their SDKs, ensuring a branded experience that doesn't require your customers to download any third-party software or plugins. It helps you reduce handle times and improve customer satisfaction scores by eliminating the guesswork from support calls.
REVE Chat
REVE Chat is a multi-channel engagement platform that lets you connect with your customers instantly across your website, mobile apps, and social media. You can provide immediate assistance through live chat, high-quality voice calls, and face-to-face video interactions without requiring any additional plugins. This helps you build trust and resolve complex technical issues faster by seeing exactly what your customers see through integrated co-browsing and screen sharing tools.
The platform enables you to automate your routine support tasks using an AI-driven chatbot builder that handles queries 24/7. You can manage all your conversations from WhatsApp, Facebook Messenger, and Viber in a single unified dashboard. Whether you are a small business looking to improve response times or an enterprise needing secure, scalable support infrastructure, you can customize the interface to match your brand and workflow perfectly.
Overview
Cobrowse.io Features
- Full Remote Control Take control of your user's screen to click buttons, scroll through pages, and fill out forms on their behalf.
- Screen Annotations Draw and highlight specific elements on your customer's screen to provide clear, visual guidance during a live session.
- Sensitive Data Masking Protect user privacy by automatically redacting sensitive information like passwords and credit card numbers from your view.
- Cross-Platform Support Support your users wherever they are, whether they are using a web browser, an iPhone, or an Android device.
- Session Recording Record your co-browsing sessions for quality assurance, training purposes, or to maintain a detailed audit trail.
- Custom Branding Customize the look and feel of the interface to match your brand, ensuring a consistent experience for your customers.
REVE Chat Features
- Live Chat. Engage with your website visitors in real-time to answer questions and guide them through the purchasing process instantly.
- Video & Voice Chat. Start high-definition face-to-face video or voice calls directly from the chat window to provide a personalized service experience.
- AI Chatbot Builder. Create and deploy intelligent bots that handle common FAQs and qualify leads around the clock without any coding required.
- Co-browsing. Take control of your customer's browser screen securely to guide them through complex forms or troubleshoot technical issues together.
- Omnichannel Messaging. Manage all your customer messages from WhatsApp, Facebook, and Telegram within one centralized dashboard to ensure no query is missed.
- Screen Sharing. Share your screen with customers to provide interactive product demonstrations or visual walkthroughs that help close deals faster.
Pricing Comparison
Cobrowse.io Pricing
- Web, iOS, and Android support
- Unlimited sessions
- Remote control and drawing
- Data masking and redaction
- Standard integrations
- Email support
- Everything in Cloud, plus:
- Self-hosted deployment options
- Single Sign-On (SSO)
- Custom legal agreements
- Dedicated account manager
- Priority 24/7 support
REVE Chat Pricing
- 14-day free trial
- Unlimited department creation
- Basic reporting and analytics
- Auto-triggers and canned responses
- Mobile SDK for iOS and Android
- Facebook Messenger integration
- Everything in Standard, plus:
- Voice and video calling
- Screen sharing and co-browsing
- WhatsApp Business integration
- Viber and Telegram messaging
- Advanced reporting and monitoring
Pros & Cons
Cobrowse.io
Pros
- Extremely low latency for real-time interactions
- No software downloads required for your customers
- Robust security features and data masking capabilities
- Easy integration with existing CRM and helpdesk tools
Cons
- Initial technical setup requires developer resources
- Pricing can scale quickly for large support teams
- Mobile SDK implementation can be complex for beginners
REVE Chat
Pros
- Seamless integration of video and voice within chat
- Powerful co-browsing feature for technical support teams
- Easy setup process for website and mobile apps
- Centralized dashboard for managing multiple social channels
- Responsive customer support team for technical assistance
Cons
- Mobile app notifications can occasionally be delayed
- Chatbot builder has a slight learning curve
- Interface customization options are somewhat limited
- No forever-free plan available for small startups