Codenica ITSM + ITAM
Codenica ITSM + ITAM is a cloud-based platform that unifies IT asset management with a help desk and service desk for streamlined IT operations.
Novo Solutions
Novo Solutions provides a flexible service desk and asset management platform designed to help you streamline IT support, track physical assets, and manage maintenance workflows efficiently.
Quick Comparison
| Feature | Codenica ITSM + ITAM | Novo Solutions |
|---|---|---|
| Website | codenica.com | novosolutions.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $15/month | Custom Pricing |
| FREE Trial | ✓ 30 days free trial | ✓ 0 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2005 | 1999 |
| Headquarters | null | Virginia Beach, USA |
Overview
Codenica ITSM + ITAM
Codenica ITSM + ITAM provides a unified cloud-based workspace for managing IT service requests and assets. It helps you organize hardware, software, licenses, and support requests in a simple way, eliminating the chaos of scattered information and tools. You can track assets, link them to users and tickets, and access your inventory from any device.
This platform is designed for IT teams, internal service desks, and managed service providers of all sizes. It helps you streamline daily IT service operations, including ticket management, asset tracking, configuration management, and knowledge base content, all within a single, flexible environment.
Novo Solutions
Novo Solutions offers a versatile platform that combines service desk capabilities with comprehensive asset management. You can centralize your IT support tickets, automate recurring maintenance tasks, and track the entire lifecycle of your organization's equipment from a single interface. The software is designed to bridge the gap between help desk operations and physical inventory tracking, making it a practical choice for departments that handle both digital requests and hardware maintenance.
You can customize the system to fit your specific workflows, whether you are managing a municipal public works department, a healthcare facility, or a corporate IT team. By integrating knowledge base articles directly into your support portal, you allow your team to solve problems faster while reducing the volume of repetitive tickets. The platform focuses on providing clear visibility into your operations without the unnecessary complexity found in larger enterprise suites.
Overview
Codenica ITSM + ITAM Features
- Ticketing System Handle service requests based on defined processes, categorize tickets, assign them to teams, and track their progress efficiently.
- IT Asset Management Define your own asset inventory models and track hardware, software, licenses, and other IT components with a complete history of changes.
- Knowledge Base Create articles, instructions, and FAQs to empower end-users with self-service and provide IT teams with consistent operational knowledge.
- Client Portal Offer a 24/7 self-service portal where users can submit issues, track requests, view assigned assets, and access the knowledge base.
- Change Management Plan and implement changes to processes, services, and infrastructure with control, minimizing risks and operational disruptions.
- Release Management Organize the deployment process in a predictable, repeatable way, aligning with ITIL best practices for controlled rollouts.
- Problem Management Analyze recurring issues, identify root causes, and implement permanent solutions to prevent future disruptions.
- Workflow Automation Automate routine tasks and create configurable automation rules to improve communication and keep IT processes consistent.
Novo Solutions Features
- Smart Ticketing. Create, track, and resolve support requests with automated routing that ensures the right technician sees every ticket immediately.
- Asset Lifecycle Tracking. Monitor your equipment from procurement to retirement, including maintenance history, warranty details, and current physical location.
- Self-Service Portal. Empower your team to find answers independently with a searchable knowledge base and a simplified request submission form.
- Preventive Maintenance. Schedule recurring work orders for your physical assets to prevent equipment failure and extend the life of your hardware.
- Custom Workflow Rules. Build automated triggers that send notifications or update task statuses based on your specific business logic and deadlines.
- Mobile Access. Update tickets and scan asset barcodes directly from the field using your smartphone or tablet to keep data accurate.
Pricing Comparison
Codenica ITSM + ITAM Pricing
- Per agent, billed annually
- Unlimited ticketing system
- 1,000 inventory items
- 100 knowledge base articles
- 1 GB file storage
- Self-service portal
- Everything in Starter, plus:
- Per agent, billed annually
- 5,000 inventory items
- 500 knowledge base articles
- 5 GB file storage
- Higher performance limits
Novo Solutions Pricing
Pros & Cons
Codenica ITSM + ITAM
Pros
- Combines ITSM and ITAM in one platform.
- Cloud-based access from any device.
- Offers a generous 30-day free trial.
- Supports ITIL best practices for processes.
- Client portal enhances self-service options.
Cons
- Pricing scales per agent, which can add up.
- Add-on packs are needed for higher limits.
- No free plan available after the trial.
- Requires internet connection for full functionality.
Novo Solutions
Pros
- Highly flexible configuration options for custom workflows
- Combines help desk and asset management effectively
- Responsive and helpful technical support team
- Clean interface that is easy for technicians to navigate
Cons
- Initial setup requires time for full customization
- Public pricing is not available for quick budgeting
- Reporting tools have a slight learning curve