ControlUp
ControlUp is a digital employee experience management platform that helps you monitor, troubleshoot, and remediate issues across your virtual desktops, physical endpoints, and cloud-based applications to ensure peak productivity.
TeamViewer Remote
TeamViewer Remote is a global connectivity platform that provides secure remote access, control, and support solutions for computers and mobile devices to enable seamless collaboration and troubleshooting from anywhere.
Quick Comparison
| Feature | ControlUp | TeamViewer Remote |
|---|---|---|
| Website | controlup.com | teamviewer.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✓ 21 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2005 |
| Headquarters | San Jose, USA | Göppingen, Germany |
Overview
ControlUp
ControlUp gives you a unified view of your entire IT infrastructure, from virtual desktops and physical laptops to the web applications your team uses daily. You can spot performance bottlenecks in real-time, whether a user is struggling with a slow Wi-Fi connection at home or a server process is hogging resources in the data center. It helps you move from reactive firefighting to proactive management by identifying trends before they become widespread outages.
You can resolve common IT headaches instantly using a library of automated remediation scripts that fix issues without manual intervention. The platform is designed for IT operations teams and help desk staff who need to maintain high availability in hybrid work environments. By providing deep visibility into the actual end-user experience, you can ensure your digital workspace stays fast and reliable for every employee.
TeamViewer Remote
TeamViewer Remote gives you the power to access and control your computers or mobile devices from anywhere in the world. You can provide instant technical support to colleagues, manage unattended servers, or access your office desktop while traveling. It works across almost every operating system, including Windows, macOS, Android, and iOS, ensuring you stay connected regardless of your hardware.
The platform focuses on speed and security, using end-to-end encryption to keep your remote sessions private. You can transfer files securely, host online meetings, and even manage mobile devices remotely. Whether you are a solo IT professional or part of a global enterprise, you can scale your connectivity needs with a variety of specialized plans and features.
Overview
ControlUp Features
- Real-Time Monitoring Track the health of your entire environment with three-second update intervals so you can catch performance spikes instantly.
- Automated Remediation Fix common issues automatically with trigger-based scripts that resolve problems before your users even notice a slowdown.
- Remote DX Monitor the local Wi-Fi strength and ISP performance of your remote employees to troubleshoot home office connectivity issues.
- Edge DX Manage your physical Windows, macOS, and Linux endpoints regardless of their location with a lightweight cloud-based agent.
- Scoutbees Run synthetic transactions to proactively test the availability of your SaaS apps and virtual desktops from multiple locations.
- User Experience Score View a simplified metric that quantifies the digital experience for every user so you can prioritize high-impact fixes.
- Guided Troubleshooting Follow contextual suggestions to find the root cause of logon delays or application crashes without digging through logs.
- Historical Reporting Analyze long-term trends and resource consumption to right-size your infrastructure and plan for future capacity needs.
TeamViewer Remote Features
- Remote Device Control. Control remote computers, tablets, or smartphones as if you were holding them in your hands from any location.
- Unattended Access. Set up permanent access to remote servers or office PCs so you can log in without a person present.
- Secure File Sharing. Transfer documents and folders of any size quickly between connected devices using a secure, encrypted tunnel.
- Multi-Platform Support. Connect across different operating systems including Windows, macOS, Linux, ChromeOS, iOS, and Android with ease.
- Session Recording. Record your remote desktop sessions to create training materials or maintain a clear audit trail for compliance.
- Remote Printing. Print documents from a remote computer directly to your local printer without needing to transfer files first.
Pricing Comparison
ControlUp Pricing
TeamViewer Remote Pricing
- Non-commercial use only
- Basic remote control
- File transfer
- Multi-platform access
- Software updates
- Everything in Free, plus:
- 1 user / 1 concurrent session
- Up to 3 assigned devices
- Unattended access
- Remote printing
- Commercial use rights
Pros & Cons
ControlUp
Pros
- Real-time data updates every three seconds
- Excellent visibility into remote worker home networks
- Powerful script-based actions for rapid troubleshooting
- Easy to install and see immediate value
- Consolidated view of virtual and physical endpoints
Cons
- Initial configuration of triggers requires some expertise
- Web console can occasionally feel slower than desktop
- Pricing can be high for smaller organizations
TeamViewer Remote
Pros
- Extremely easy setup with no complex firewall configuration
- Excellent performance even on lower bandwidth internet connections
- Broad compatibility across almost every modern operating system
- Reliable file transfer speeds for large data sets
- Free version is highly functional for personal use
Cons
- Commercial licenses are significantly more expensive than competitors
- Strict detection of commercial use on free accounts
- Occasional lag when controlling high-resolution remote displays