Dialpad
Dialpad is an AI-powered communication platform that unifies business phone systems, video conferencing, and contact center solutions into a single workspace to streamline your team collaboration.
Fathom
Fathom is a free AI meeting assistant that records, transcribes, highlights, and summarizes your Zoom, Microsoft Teams, and Google Meet calls so you can focus on the conversation.
Quick Comparison
| Feature | Dialpad | Fathom |
|---|---|---|
| Website | dialpad.com | fathom.video |
| Pricing Model | Subscription | Freemium |
| Starting Price | $15/month | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2020 |
| Headquarters | San Ramon, USA | San Francisco, USA |
Overview
Dialpad
Dialpad is a unified communications platform that brings your phone calls, video meetings, and team messages into one workspace. Built with proprietary artificial intelligence, it automatically transcribes your conversations in real-time and tracks action items so you can focus on the person you are talking to rather than taking notes.
You can manage your entire business communication system from a single app that works across your laptop, desk phone, or mobile device. Whether you are running a small business or a global contact center, the platform helps you stay connected with customers and colleagues through reliable cloud-based calling and smart automated workflows.
Fathom
Fathom is an AI-powered meeting assistant designed to handle the tedious task of note-taking during your virtual calls. By integrating directly with Zoom, Google Meet, and Microsoft Teams, it records and transcribes your meetings in real-time. You can click to highlight important moments as they happen, ensuring you never miss a critical action item or insight while staying fully engaged with your participants.
Once your meeting ends, you receive an instant, searchable transcript and an automated summary that you can sync directly to your CRM or share via Slack. It is particularly effective for sales teams, recruiters, and managers who need to maintain accurate records without manual data entry. You can start using the core features for free, making it accessible for individuals and small teams looking to boost their meeting productivity.
Overview
Dialpad Features
- AI Recaps Get automated summaries and searchable transcripts for every call and meeting so you never miss a detail.
- Real-time Coaching Receive live suggestions and sentiment analysis during customer calls to help you handle difficult questions effectively.
- Unified Messaging Send team messages, SMS, and MMS directly from your business number to keep all threads in one place.
- Video Meetings Launch high-definition video conferences from your browser or app without requiring guests to download software.
- Global Calling Make and receive crystal-clear business calls from any device using your professional number from anywhere in the world.
- Visual Voicemail Read your voicemail transcripts instantly in the app or via email so you can respond without listening to audio.
Fathom Features
- Instant Summaries. Get AI-generated summaries of your meetings immediately after they end so you can share key takeaways instantly.
- Real-time Highlighting. Click a button during your live call to mark important moments and categorize them for quick future reference.
- Automated CRM Sync. Sync your meeting notes and highlights directly to Salesforce, HubSpot, or Close to keep your records updated automatically.
- Searchable Transcripts. Search through your entire meeting history by keyword to find specific mentions or decisions in seconds.
- Easy Clip Sharing. Create and share short video clips of specific meeting highlights with your team or clients via Slack or email.
- Multi-Platform Support. Use the assistant seamlessly across Zoom, Google Meet, and Microsoft Teams without changing your existing workflow.
Pricing Comparison
Dialpad Pricing
- Unlimited calling in US & Canada
- AI-powered call transcriptions
- AI meeting recaps
- Google Workspace & Microsoft 365 sync
- Multi-level auto attendant
- Unlimited team SMS & MMS
- Everything in Standard, plus:
- Support for multiple offices
- CRM integrations (Salesforce, HubSpot)
- Open APIs and webhooks
- Global SMS capabilities
- 24/7 phone support
Fathom Pricing
- Unlimited recording & transcription
- Unlimited AI summaries
- Slack, Google Docs & Notion sync
- Automated summaries
- Searchable call history
- Everything in Free, plus:
- CRM integration (HubSpot, Salesforce)
- SOC2 Type 2 compliance
- Okta SSO support
- Advanced access controls
- Centralized billing
Pros & Cons
Dialpad
Pros
- Excellent call quality and reliability on mobile
- AI transcriptions are highly accurate and helpful
- Setup process is fast and very intuitive
- Seamless switching between desktop and mobile devices
Cons
- Advanced reporting can be difficult to navigate
- International calling rates can be confusing
- Occasional delays in syncing with some CRMs
Fathom
Pros
- Generous free tier with unlimited recording
- Extremely accurate AI-generated meeting summaries
- Simple setup process for all major platforms
- Intuitive interface for highlighting live moments
- Seamless integration with popular CRM systems
Cons
- Requires the app to join as a participant
- Advanced CRM features locked behind paid tiers
- Occasional lag during very long meetings