GatherUp
GatherUp is a customer experience and online review management platform that helps you automate feedback collection, monitor online reviews, and showcase customer testimonials to build brand trust.
Podium
Podium is a comprehensive lead conversion and communication platform that helps local businesses manage customer interactions, reviews, and payments through a single, unified text-based inbox.
Quick Comparison
| Feature | GatherUp | Podium |
|---|---|---|
| Website | gatherup.com | podium.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $99/month | $249/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2014 |
| Headquarters | St. Cloud, USA | Lehi, USA |
Overview
GatherUp
GatherUp helps you take control of your brand's online reputation by automating the way you collect and manage customer feedback. Instead of chasing down reviews manually, you can set up automated requests via email or text to reach customers right after their experience. This allows you to catch unhappy customers privately before they post online while encouraging your fans to share their positive stories on sites like Google and Facebook.
You can monitor reviews from over 30 different platforms in a single dashboard, saving you from constant manual checking. The platform also lets you display your best reviews directly on your website with automated widgets, turning your happy customers into a powerful sales tool. It is designed for businesses of all sizes, from local shops to large agencies managing hundreds of client locations.
Podium
Podium helps you grow your local business by turning customer interactions into your competitive advantage. You can manage your entire customer journey—from the first lead to the final payment—all through text messaging. The platform centralizes messages from Google, Facebook, and your website into one inbox so you never miss a lead.
You can automatically send review invitations to build your online reputation and use bulk text campaigns to drive repeat business. It also simplifies your financial workflow by allowing you to send secure payment links directly in a conversation. Whether you run a single shop or a multi-location enterprise, Podium helps you respond faster and close more deals through the channels your customers actually use.
Overview
GatherUp Features
- Automated Review Requests Send personalized feedback requests via email or SMS automatically to ensure you never miss an opportunity to hear from a customer.
- Review Monitoring Track your ratings across 30+ review sites in one central dashboard so you can respond to feedback the moment it appears.
- Review Widget Display your best customer testimonials on your website automatically to build immediate trust with new visitors and improve SEO.
- First-Party Feedback Gather direct ratings and net promoter scores to understand customer sentiment privately before they head to public review sites.
- Social Sharing Turn your best reviews into branded social media posts with just a few clicks to highlight your success on Instagram and Facebook.
- Customer Insights Use text and sentiment analysis to identify common themes in your reviews and discover exactly what your customers love or dislike.
Podium Features
- Unified Inbox. Manage all your messages from Google, Facebook, and SMS in one place so you can respond to leads instantly.
- Review Management. Send automated text invites to customers after a sale to boost your ratings on Google and industry-specific sites.
- Webchat. Convert website visitors into text conversations so you can keep the lead even after they leave your site.
- Text Payments. Collect payments faster by sending secure links through text, allowing your customers to pay with a single tap.
- Marketing Campaigns. Send personalized bulk text messages to your customer list to announce promotions and drive immediate foot traffic.
- AI Employee. Use automated AI responses to handle common customer questions and book appointments even when your team is busy.
Pricing Comparison
GatherUp Pricing
- 1 Location included
- Email and SMS requests
- Monitor 30+ review sites
- Website review widgets
- Social sharing tools
- Customer sentiment analysis
- Everything in Business, plus:
- Advanced reporting features
- White-label reporting options
- API access for integrations
- Priority support access
- Multi-user management
Podium Pricing
- Unlimited 1-to-1 messaging
- Review management tools
- Website Webchat widget
- Mobile app access
- Standard reporting
- Secure text payments
- Everything in Core, plus:
- Automated review invites
- Personalized bulk texting
- Advanced reporting & insights
- Customized automated responses
- Multi-channel marketing campaigns
Pros & Cons
GatherUp
Pros
- Automated workflows significantly increase review volume
- Centralized dashboard simplifies multi-site review monitoring
- Review widgets are easy to install and customize
- Excellent customer support and onboarding experience
Cons
- Entry-level pricing is high for very small businesses
- SMS credits may require additional costs
- Learning curve for advanced reporting filters
Podium
Pros
- Significantly increases Google review volume quickly
- Centralizes all communication into one easy inbox
- Text-to-pay feature speeds up collection times
- User-friendly mobile app for managing leads anywhere
Cons
- Higher monthly cost compared to basic tools
- Contract terms can be difficult to navigate
- Occasional delays in message syncing across devices