GatherUp
GatherUp is a customer experience and online review management platform that helps you automate feedback collection, monitor online reviews, and showcase customer testimonials to build brand trust.
Yext
Yext is a digital presence platform that helps you manage your business information across a vast network of maps, apps, search engines, and social networks to ensure customer accuracy.
Quick Comparison
| Feature | GatherUp | Yext |
|---|---|---|
| Website | gatherup.com | yext.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $99/month | $19/month |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2006 |
| Headquarters | St. Cloud, USA | New York, USA |
Overview
GatherUp
GatherUp helps you take control of your brand's online reputation by automating the way you collect and manage customer feedback. Instead of chasing down reviews manually, you can set up automated requests via email or text to reach customers right after their experience. This allows you to catch unhappy customers privately before they post online while encouraging your fans to share their positive stories on sites like Google and Facebook.
You can monitor reviews from over 30 different platforms in a single dashboard, saving you from constant manual checking. The platform also lets you display your best reviews directly on your website with automated widgets, turning your happy customers into a powerful sales tool. It is designed for businesses of all sizes, from local shops to large agencies managing hundreds of client locations.
Yext
Yext helps you take control of your brand’s digital footprint by syncing your business facts across the entire internet. Instead of manually updating every listing, you can manage your name, address, phone number, and hours from a single dashboard. This ensures that when customers search for you on Google, Apple Maps, or Facebook, they always find consistent and accurate information.
You can also use the platform to monitor and respond to customer reviews, manage local social media pages, and build search-friendly landing pages. It is designed for multi-location businesses and enterprises that need to maintain brand integrity at scale. By centralizing your digital knowledge, you reduce the risk of losing customers to incorrect data while improving your visibility in local search results.
Overview
GatherUp Features
- Automated Review Requests Send personalized feedback requests via email or SMS automatically to ensure you never miss an opportunity to hear from a customer.
- Review Monitoring Track your ratings across 30+ review sites in one central dashboard so you can respond to feedback the moment it appears.
- Review Widget Display your best customer testimonials on your website automatically to build immediate trust with new visitors and improve SEO.
- First-Party Feedback Gather direct ratings and net promoter scores to understand customer sentiment privately before they head to public review sites.
- Social Sharing Turn your best reviews into branded social media posts with just a few clicks to highlight your success on Instagram and Facebook.
- Customer Insights Use text and sentiment analysis to identify common themes in your reviews and discover exactly what your customers love or dislike.
Yext Features
- Knowledge Graph. Store and manage all your business facts in a central hub so you can update information everywhere instantly.
- Listings Management. Sync your business details with over 200 global publishers including Google, Amazon Alexa, and Apple Maps.
- Review Monitoring. Track customer feedback across various platforms and respond directly to build trust and improve your local rankings.
- Pages Builder. Create SEO-optimized local landing pages that load fast and provide customers with the specific information they need.
- Analytics Dashboard. View detailed reports on how customers find you and which listings drive the most engagement for your business.
- Social Management. Post updates and engage with your local community across multiple social media profiles from one unified interface.
Pricing Comparison
GatherUp Pricing
- 1 Location included
- Email and SMS requests
- Monitor 30+ review sites
- Website review widgets
- Social sharing tools
- Customer sentiment analysis
- Everything in Business, plus:
- Advanced reporting features
- White-label reporting options
- API access for integrations
- Priority support access
- Multi-user management
Yext Pricing
- Listing syndication
- Knowledge Graph access
- Real-time updates
- Duplicate suppression
- Search engine submission
- Everything in Emerging, plus:
- Review monitoring
- Analytics and reporting
- Social media posting
- Google Business Profile integration
Pros & Cons
GatherUp
Pros
- Automated workflows significantly increase review volume
- Centralized dashboard simplifies multi-site review monitoring
- Review widgets are easy to install and customize
- Excellent customer support and onboarding experience
Cons
- Entry-level pricing is high for very small businesses
- SMS credits may require additional costs
- Learning curve for advanced reporting filters
Yext
Pros
- Updates business information across many sites instantly
- Saves significant time on manual data entry
- Excellent visibility into local search performance metrics
- Strong integration with major platforms like Google
- User-friendly interface for managing multiple locations
Cons
- Listings may revert if subscription is cancelled
- Premium features carry a high price tag
- Steep learning curve for the full suite
- Customer support response times can vary