Dialpad
Dialpad is an AI-powered communication platform that unifies business phone systems, video conferencing, and contact center solutions into a single workspace to streamline your team collaboration.
GoTo Meeting
GoTo Meeting is a professional online video conferencing software that provides secure virtual meeting rooms, screen sharing, and collaborative tools to help teams connect and work together from any location.
Quick Comparison
| Feature | Dialpad | GoTo Meeting |
|---|---|---|
| Website | dialpad.com | goto.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $15/month | $12/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2004 |
| Headquarters | San Ramon, USA | Boston, USA |
Overview
Dialpad
Dialpad is a unified communications platform that brings your phone calls, video meetings, and team messages into one workspace. Built with proprietary artificial intelligence, it automatically transcribes your conversations in real-time and tracks action items so you can focus on the person you are talking to rather than taking notes.
You can manage your entire business communication system from a single app that works across your laptop, desk phone, or mobile device. Whether you are running a small business or a global contact center, the platform helps you stay connected with customers and colleagues through reliable cloud-based calling and smart automated workflows.
GoTo Meeting
GoTo Meeting provides a reliable space for you to host professional online meetings and video conferences. You can jump into a meeting instantly from your browser or mobile device without worrying about complex installations. The platform focuses on high-definition video and crystal-clear audio to ensure your business communications remain professional and uninterrupted, whether you are hosting a small team sync or a large presentation.
You can take control of your virtual workspace with features like screen sharing, meeting recording, and automated transcriptions. It solves the problem of fragmented remote communication by consolidating your meeting tools into one secure environment. With robust encryption and meeting locks, you can collaborate confidently knowing your sensitive business discussions stay private and protected.
Overview
Dialpad Features
- AI Recaps Get automated summaries and searchable transcripts for every call and meeting so you never miss a detail.
- Real-time Coaching Receive live suggestions and sentiment analysis during customer calls to help you handle difficult questions effectively.
- Unified Messaging Send team messages, SMS, and MMS directly from your business number to keep all threads in one place.
- Video Meetings Launch high-definition video conferences from your browser or app without requiring guests to download software.
- Global Calling Make and receive crystal-clear business calls from any device using your professional number from anywhere in the world.
- Visual Voicemail Read your voicemail transcripts instantly in the app or via email so you can respond without listening to audio.
GoTo Meeting Features
- Screen Sharing. Share your entire screen or specific applications with participants to demonstrate products or review documents in real-time.
- Smart Meeting Assistant. Save time with automated transcripts of your meetings so you can search for key discussion points later.
- Cloud Recording. Record your sessions directly to the cloud and share the link with teammates who couldn't attend the live session.
- Meeting Lock. Secure your virtual room once all invited guests have arrived to prevent uninvited participants from joining your session.
- Commuter Mode. Join meetings safely while on the move with a simplified mobile interface that reduces data usage and distractions.
- Virtual Whiteboard. Collaborate visually by drawing and brainstorming on a shared digital canvas during your live video presentations.
Pricing Comparison
Dialpad Pricing
- Unlimited calling in US & Canada
- AI-powered call transcriptions
- AI meeting recaps
- Google Workspace & Microsoft 365 sync
- Multi-level auto attendant
- Unlimited team SMS & MMS
- Everything in Standard, plus:
- Support for multiple offices
- CRM integrations (Salesforce, HubSpot)
- Open APIs and webhooks
- Global SMS capabilities
- 24/7 phone support
GoTo Meeting Pricing
- Up to 150 participants
- HD Video conferencing
- Screen sharing
- Unlimited meetings
- No meeting time limits
- Business messaging
- Everything in Professional, plus:
- Up to 250 participants
- Unlimited cloud recording
- Smart Assistant transcriptions
- Note taking tools
- Meeting lock security
Pros & Cons
Dialpad
Pros
- Excellent call quality and reliability on mobile
- AI transcriptions are highly accurate and helpful
- Setup process is fast and very intuitive
- Seamless switching between desktop and mobile devices
Cons
- Advanced reporting can be difficult to navigate
- International calling rates can be confusing
- Occasional delays in syncing with some CRMs
GoTo Meeting
Pros
- Reliable connection stability even with lower bandwidth
- No software download required for meeting guests
- Excellent mobile app functionality for remote work
- High-quality audio clarity during large group calls
Cons
- No forever-free plan available for small users
- Interface feels slightly dated compared to newer competitors
- Advanced features require higher-tier paid subscriptions