Clariti
Clariti is a unified communication software that organizes your emails, chats, calls, and documents into context-based threads to eliminate fragmented conversations and improve team productivity.
Hiver
Hiver is a multi-channel customer service platform that transforms your Gmail interface into a collaborative help desk for managing shared inboxes, live chat, and voice support without leaving your email.
Quick Comparison
| Feature | Clariti | Hiver |
|---|---|---|
| Website | claritisoftware.com | hiverhq.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $15/month |
| FREE Trial | ✘ No free trial | ✓ 7 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2011 |
| Headquarters | Parsippany, USA | San Jose, USA |
Overview
Clariti
Clariti is a unified workspace designed to bring order to your digital communication. Instead of jumping between separate apps for email, chat, and file sharing, you can manage everything within a single interface. The platform automatically connects related conversations across different channels, ensuring you never lose track of a project's history or important attachments.
You can transition instantly from an internal chat to an external email while keeping the entire context visible in a single thread. This approach solves the problem of fragmented information and reduces the time you spend searching for old messages. It is particularly effective for small to medium-sized teams in fast-paced environments like marketing agencies or logistics firms where clear communication history is vital.
Hiver
Hiver transforms your existing Gmail interface into a powerful customer service hub. Instead of jumping between different tools, you can manage shared inboxes like support@ or info@ directly from the email environment you already know. You can assign emails to team members with one click, track status in real-time, and write internal notes on email threads to collaborate behind the scenes without forwarding messages to colleagues.
Beyond just email, you can handle live chat, WhatsApp messages, and even voice calls from the same sidebar. It eliminates the need for complex help desk training because it lives right inside Gmail. You can also automate repetitive tasks, build custom reports to track team performance, and ensure no customer query ever falls through the cracks. It is ideal for teams that want professional support capabilities without the steep learning curve of traditional software.
Overview
Clariti Features
- Contextual Threading Connect emails, chats, and documents into a single continuous thread so you always have the full story.
- Unified Inbox Manage multiple email accounts alongside your team chats in one place to eliminate constant app switching.
- Direct Chat Message your teammates instantly and link those conversations directly to relevant email threads or files.
- File Management Store and organize your documents within specific conversation threads so you can find attachments in seconds.
- Voice Calling Launch crystal-clear audio calls directly from your workspace to resolve complex issues faster than typing.
- Screen Sharing Share your screen during calls to collaborate on documents or presentations with your team in real-time.
Hiver Features
- Shared Inboxes. Manage group aliases like support and sales directly from Gmail while keeping track of who is working on what.
- Email Notes. Collaborate with your teammates through private notes on email threads instead of using messy forwards or external chat apps.
- Collision Detection. See in real-time when another team member is replying to an email so you never send duplicate responses.
- Automated Workflows. Set up rules to automatically assign emails based on keywords or sender, saving you hours of manual sorting every week.
- Multi-Channel Support. Handle live chat, WhatsApp, and voice calls from a single sidebar without ever leaving your Gmail browser tab.
- Visual Analytics. Track key metrics like first response time and resolution rate with built-in dashboards to improve your team performance.
- Email Templates. Create and share canned responses with your team to answer common customer questions instantly and maintain a consistent voice.
- Customer Surveys. Insert feedback surveys directly into your email signatures to measure customer satisfaction immediately after you resolve an issue.
Pricing Comparison
Clariti Pricing
- Up to 10 users
- 2GB cloud storage
- Email and Chat integration
- Contextual threading
- Basic search functionality
- Everything in Free, plus:
- Unlimited users
- 10GB cloud storage per user
- Advanced search filters
- Voice calling and screen sharing
- Priority email support
Hiver Pricing
- Up to 10 users
- 2 Shared Inboxes
- Shared Labels
- Email Notes
- Collision Detection
- Slack Integration
- Everything in Lite, plus:
- Unlimited users
- Unlimited Shared Inboxes
- WhatsApp & Chat channels
- Automations
- Detailed Analytics
- CSAT Surveys
Pros & Cons
Clariti
Pros
- Excellent at linking related emails and chats
- Reduces time spent searching for old attachments
- Generous free plan supports up to ten users
- Simple interface makes onboarding your team easy
Cons
- Mobile app experience is less feature-rich
- Limited integrations with third-party project tools
- Requires a shift in how you organize work
Hiver
Pros
- Zero learning curve since it works entirely inside Gmail
- Eliminates duplicate replies with effective collision detection
- Internal notes keep team communication organized and private
- Setup is extremely fast compared to traditional help desks
Cons
- Requires a Google Workspace account to function
- Mobile app experience is more limited than desktop
- Can feel cluttered if managing many shared inboxes
- No forever-free tier for very small startups