Hiver
Hiver is a multi-channel customer service platform that transforms your Gmail interface into a collaborative help desk for managing shared inboxes, live chat, and voice support without leaving your email.
Missive
Missive is a collaborative email and chat platform that unites your team's communication by combining shared inboxes with real-time chat and collaborative draft editing in one interface.
Quick Comparison
| Feature | Hiver | Missive |
|---|---|---|
| Website | hiverhq.com | missiveapp.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $15/month | Free |
| FREE Trial | ✓ 7 days free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2015 |
| Headquarters | San Jose, USA | Quebec City, Canada |
Overview
Hiver
Hiver transforms your existing Gmail interface into a powerful customer service hub. Instead of jumping between different tools, you can manage shared inboxes like support@ or info@ directly from the email environment you already know. You can assign emails to team members with one click, track status in real-time, and write internal notes on email threads to collaborate behind the scenes without forwarding messages to colleagues.
Beyond just email, you can handle live chat, WhatsApp messages, and even voice calls from the same sidebar. It eliminates the need for complex help desk training because it lives right inside Gmail. You can also automate repetitive tasks, build custom reports to track team performance, and ensure no customer query ever falls through the cracks. It is ideal for teams that want professional support capabilities without the steep learning curve of traditional software.
Missive
Missive is a collaborative email and chat platform designed to help your team manage communication without jumping between different apps. You can manage shared inboxes for email, SMS, WhatsApp, and social media while chatting with teammates right inside the same interface. This eliminates the need for internal forward chains and BCCs, as you can discuss specific messages in side-chats and co-author replies in real-time.
The software is built for teams of all sizes, from small startups to large support organizations, who need to coordinate on high volumes of external communication. You can automate your workflows with rules, use canned responses for faster replies, and integrate your favorite CRM or project management tools directly into your inbox to keep your data synchronized.
Overview
Hiver Features
- Shared Inboxes Manage group aliases like support and sales directly from Gmail while keeping track of who is working on what.
- Email Notes Collaborate with your teammates through private notes on email threads instead of using messy forwards or external chat apps.
- Collision Detection See in real-time when another team member is replying to an email so you never send duplicate responses.
- Automated Workflows Set up rules to automatically assign emails based on keywords or sender, saving you hours of manual sorting every week.
- Multi-Channel Support Handle live chat, WhatsApp, and voice calls from a single sidebar without ever leaving your Gmail browser tab.
- Visual Analytics Track key metrics like first response time and resolution rate with built-in dashboards to improve your team performance.
- Email Templates Create and share canned responses with your team to answer common customer questions instantly and maintain a consistent voice.
- Customer Surveys Insert feedback surveys directly into your email signatures to measure customer satisfaction immediately after you resolve an issue.
Missive Features
- Shared Inboxes. Manage group addresses like info@ or support@ together with your team and assign conversations to specific members.
- Collaborative Writing. Compose emails together in real-time with a shared editor, seeing your teammate's changes as they happen.
- Internal Chat. Discuss specific emails or social media messages with your team in private side-chats right next to the conversation.
- Workflow Automation. Create rules to automatically snooze, archive, or assign messages based on specific triggers and conditions you define.
- Unified Channels. Connect your email, WhatsApp, SMS, Messenger, and Instagram accounts to manage all customer interactions in one place.
- Canned Responses. Save time by creating shared templates for common questions that your whole team can access and use instantly.
Pricing Comparison
Hiver Pricing
- Up to 10 users
- 2 Shared Inboxes
- Shared Labels
- Email Notes
- Collision Detection
- Slack Integration
- Everything in Lite, plus:
- Unlimited users
- Unlimited Shared Inboxes
- WhatsApp & Chat channels
- Automations
- Detailed Analytics
- CSAT Surveys
Missive Pricing
- Up to 3 users
- 15 days of history
- 2 shared accounts
- Collaborative writing
- Internal chat threads
- Everything in Free, plus:
- 6 months of history
- 5 shared accounts
- Unlimited personal accounts
- Standard integrations
- Rules and automation
Pros & Cons
Hiver
Pros
- Zero learning curve since it works entirely inside Gmail
- Eliminates duplicate replies with effective collision detection
- Internal notes keep team communication organized and private
- Setup is extremely fast compared to traditional help desks
Cons
- Requires a Google Workspace account to function
- Mobile app experience is more limited than desktop
- Can feel cluttered if managing many shared inboxes
- No forever-free tier for very small startups
Missive
Pros
- Seamless transition between internal chat and external email
- Real-time collaborative drafting prevents duplicate replies
- Clean interface that feels familiar to email users
- Powerful rules engine for complex inbox management
Cons
- Free version has very limited message history
- Mobile app can feel slightly cluttered on smaller screens
- Learning curve for setting up complex automated rules