Aircall
Aircall is a cloud-based call center software that integrates with your CRM and helpdesk tools to streamline phone support and sales operations for modern business teams.
Hiya
Hiya provides a voice security and identity platform that protects your business from phone fraud while improving your outbound call answer rates through branded caller ID.
Quick Comparison
| Feature | Aircall | Hiya |
|---|---|---|
| Website | aircall.io | hiya.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $30/month | Custom Pricing |
| FREE Trial | ✓ 7 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 2016 |
| Headquarters | Paris, France | Seattle, USA |
Overview
Aircall
Aircall is a cloud-based phone system designed to help your sales and support teams have more meaningful conversations. Instead of dealing with clunky hardware or disconnected phone lines, you get a digital workspace that lives right inside your computer or mobile device. You can set up local or international numbers in seconds and start taking calls immediately.
The platform shines by connecting your phone activity directly to the tools you already use, like Salesforce, HubSpot, or Zendesk. This means you can see exactly who is calling and access their entire history before you even pick up. It scales easily from small teams to large global operations, helping you maintain a professional presence regardless of where your team is physically located.
Hiya
Hiya helps you reclaim the phone as a trusted communication channel by solving two major problems: unidentified calls and phone-based fraud. If you are a business struggling with low answer rates, you can use their branded call feature to display your company name, logo, and reason for calling on your customers' mobile screens. This transparency builds immediate trust and ensures your important calls don't get ignored or flagged as spam.
For mobile carriers and enterprises, the platform offers advanced protection against spoofing and illegal robocalls using AI-driven behavioral analysis. You can monitor your reputation across major networks and stop scammers from impersonating your brand. Whether you are running a high-volume contact center or managing a global carrier network, the software provides the data insights you need to improve connection rates and secure your voice communications.
Overview
Aircall Features
- CRM Integrations Connect your phone system to tools like HubSpot and Salesforce to automatically log calls and sync contact data.
- Power Dialer Automate your outbound dialing sequences to reach more prospects in less time without manual entry errors.
- Live Call Monitoring Listen in on live calls or whisper advice to your teammates to improve training and quality control.
- IVR Directories Set up smart voice menus that route your callers to the right department or agent every time.
- Call Tagging Apply custom tags to your calls so you can categorize conversations and pull detailed reports later.
- Shared Inbox Collaborate with your team on follow-ups by sharing access to call recordings and voicemail assignments.
Hiya Features
- Hiya Connect. Display your company name, logo, and call reason on your customer's device to increase your answer rates significantly.
- Call Reputation Monitoring. Track how your numbers are being flagged across major carriers and take action to clear spam labels quickly.
- Adaptive AI Protection. Block evolving phone-based threats and stop spoofed calls from reaching your users with real-time behavioral analysis.
- Performance Analytics. Access detailed reports on your call attempts and answer rates to optimize your outbound communication strategy.
- Hiya Protect. Integrate enterprise-grade call filtering directly into your network to shield your subscribers from spam and fraud.
- Global Database. Leverage a massive proprietary database of phone numbers to identify callers and detect suspicious patterns instantly.
Pricing Comparison
Aircall Pricing
- Minimum 3 users
- Unlimited inbound calls
- 50+ integrations
- Call recording
- IVR and basic routing
- SMS (pay-per-use)
- Everything in Essentials, plus:
- Salesforce integration
- Power Dialer
- Live call monitoring
- Advanced analytics
- Dedicated account manager
Hiya Pricing
Pros & Cons
Aircall
Pros
- Seamless integration with popular CRM platforms
- Extremely fast setup for international numbers
- User-friendly interface requires almost no training
- Reliable mobile app for remote teams
- Excellent call quality on stable connections
Cons
- Minimum requirement of three users
- Higher price point than basic VoIP
- Occasional lag during high-volume periods
- SMS features limited in certain regions
Hiya
Pros
- Significantly improves outbound call answer rates
- Reduces the frequency of spam flagging
- Easy to set up branded caller ID
- Provides clear visibility into call reputation
- Effective at blocking fraudulent incoming calls
Cons
- Pricing requires a custom sales consultation
- Branding features depend on carrier support
- Analytics can be complex for beginners