Hiya
Hiya provides a voice security and identity platform that protects your business from phone fraud while improving your outbound call answer rates through branded caller ID.
Mainstay
Mainstay is an engagement platform that uses empathetic AI and behavioral science to help colleges and businesses support their communities through personalized, automated text messaging conversations.
Quick Comparison
| Feature | Hiya | Mainstay |
|---|---|---|
| Website | hiya.com | mainstay.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2016 | 2014 |
| Headquarters | Seattle, USA | Boston, USA |
Overview
Hiya
Hiya helps you reclaim the phone as a trusted communication channel by solving two major problems: unidentified calls and phone-based fraud. If you are a business struggling with low answer rates, you can use their branded call feature to display your company name, logo, and reason for calling on your customers' mobile screens. This transparency builds immediate trust and ensures your important calls don't get ignored or flagged as spam.
For mobile carriers and enterprises, the platform offers advanced protection against spoofing and illegal robocalls using AI-driven behavioral analysis. You can monitor your reputation across major networks and stop scammers from impersonating your brand. Whether you are running a high-volume contact center or managing a global carrier network, the software provides the data insights you need to improve connection rates and secure your voice communications.
Mainstay
Mainstay helps you bridge the gap between your organization and the people you serve through purposeful, AI-driven conversations. Originally built to help students navigate the complexities of college, the platform now supports both higher education institutions and modern workplaces. You can use its behavioral science-backed messaging to proactively reach out to individuals, answer their questions instantly, and guide them toward important milestones like enrollment or employee onboarding.
The platform focuses on boosting retention and engagement by meeting people where they are—on their phones. By automating routine interactions with a 24/7 chatbot, you free up your staff to handle more complex, high-touch tasks. Whether you are trying to reduce summer melt in admissions or improve employee wellness, you can scale your impact without increasing your headcount.
Overview
Hiya Features
- Hiya Connect Display your company name, logo, and call reason on your customer's device to increase your answer rates significantly.
- Call Reputation Monitoring Track how your numbers are being flagged across major carriers and take action to clear spam labels quickly.
- Adaptive AI Protection Block evolving phone-based threats and stop spoofed calls from reaching your users with real-time behavioral analysis.
- Performance Analytics Access detailed reports on your call attempts and answer rates to optimize your outbound communication strategy.
- Hiya Protect Integrate enterprise-grade call filtering directly into your network to shield your subscribers from spam and fraud.
- Global Database Leverage a massive proprietary database of phone numbers to identify callers and detect suspicious patterns instantly.
Mainstay Features
- Empathetic AI Chatbots. Provide your community with 24/7 instant support using AI that understands nuance and responds with a helpful, human tone.
- Behavioral Nudges. Send proactive text messages based on proven behavioral science to encourage users to complete specific tasks or goals.
- Two-Way Texting. Engage in real-time conversations with individuals through a centralized inbox that keeps your entire team on the same page.
- Campaign Management. Schedule and automate personalized messaging sequences to guide your audience through complex processes like financial aid or benefits enrollment.
- Data Analytics. Track engagement rates and conversation trends to understand exactly what your community needs and where they are getting stuck.
- Knowledge Base Integration. Upload your existing handbooks and FAQs so your AI bot can provide accurate, institution-specific answers to every question.
Pricing Comparison
Hiya Pricing
Mainstay Pricing
Pros & Cons
Hiya
Pros
- Significantly improves outbound call answer rates
- Reduces the frequency of spam flagging
- Easy to set up branded caller ID
- Provides clear visibility into call reputation
- Effective at blocking fraudulent incoming calls
Cons
- Pricing requires a custom sales consultation
- Branding features depend on carrier support
- Analytics can be complex for beginners
Mainstay
Pros
- Significantly reduces the burden of repetitive questions on staff
- High engagement rates compared to traditional email communication
- Easy to set up and train the AI knowledge base
- Excellent customer success team provides proactive strategic guidance
Cons
- Initial setup requires significant time to audit existing content
- Pricing can be high for smaller institutions with tight budgets
- Advanced reporting features can feel complex for new users