Hiya
Hiya provides a voice security and identity platform that protects your business from phone fraud while improving your outbound call answer rates through branded caller ID.
Telo
Telo provides a developer-friendly identity platform that helps you verify users, enrich contact data, and prevent fraud using authoritative telecommunications data and real-time intelligence across global networks.
Quick Comparison
| Feature | Hiya | Telo |
|---|---|---|
| Website | hiya.com | telo.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $99/month |
| FREE Trial | ✘ No free trial | ✓ 0 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2016 | 2011 |
| Headquarters | Seattle, USA | Atlanta, USA |
Overview
Hiya
Hiya helps you reclaim the phone as a trusted communication channel by solving two major problems: unidentified calls and phone-based fraud. If you are a business struggling with low answer rates, you can use their branded call feature to display your company name, logo, and reason for calling on your customers' mobile screens. This transparency builds immediate trust and ensures your important calls don't get ignored or flagged as spam.
For mobile carriers and enterprises, the platform offers advanced protection against spoofing and illegal robocalls using AI-driven behavioral analysis. You can monitor your reputation across major networks and stop scammers from impersonating your brand. Whether you are running a high-volume contact center or managing a global carrier network, the software provides the data insights you need to improve connection rates and secure your voice communications.
Telo
Telo is a modern identity intelligence platform designed to help you verify and enrich customer data with precision. By tapping into authoritative telecom sources, you can instantly validate phone numbers, identify line types, and attach accurate names to anonymous contacts. This helps you clean up your CRM, reduce failed deliveries, and ensure you are communicating with real people rather than bots or fraudsters.
You can integrate these capabilities directly into your existing workflows using their developer-first APIs. Whether you are a small startup looking to prevent sign-up fraud or a large enterprise needing to maintain high-quality lead data, the platform provides the building blocks to secure your ecosystem. It eliminates the guesswork in identity verification, allowing you to focus on building trust with your legitimate customers.
Overview
Hiya Features
- Hiya Connect Display your company name, logo, and call reason on your customer's device to increase your answer rates significantly.
- Call Reputation Monitoring Track how your numbers are being flagged across major carriers and take action to clear spam labels quickly.
- Adaptive AI Protection Block evolving phone-based threats and stop spoofed calls from reaching your users with real-time behavioral analysis.
- Performance Analytics Access detailed reports on your call attempts and answer rates to optimize your outbound communication strategy.
- Hiya Protect Integrate enterprise-grade call filtering directly into your network to shield your subscribers from spam and fraud.
- Global Database Leverage a massive proprietary database of phone numbers to identify callers and detect suspicious patterns instantly.
Telo Features
- OpenCNAM. Access real-time caller ID data to see the name associated with any phone number during inbound or outbound calls.
- Number Portability Lookup. Identify the current carrier and line type for any number to ensure your messages and calls reach their destination.
- Contact Enrichment. Automatically update your database with accurate names, addresses, and carrier info to keep your customer records clean and actionable.
- Fraud Risk Scoring. Detect high-risk numbers and potential scammers before they enter your system by analyzing behavioral patterns and carrier data.
- Developer-First APIs. Integrate identity verification into your apps quickly with well-documented REST APIs designed for high-volume production environments.
- Global Coverage. Verify identities across hundreds of countries using a vast network of international telecommunications data sources and partnerships.
Pricing Comparison
Hiya Pricing
Telo Pricing
- Pay-as-you-go usage
- Access to OpenCNAM
- Carrier lookup tools
- Standard API rate limits
- Email support access
- Basic documentation
- Everything in Standard, plus:
- Volume-based discounts
- Higher rate limits
- Dedicated account management
- Custom contract terms
- Priority technical support
Pros & Cons
Hiya
Pros
- Significantly improves outbound call answer rates
- Reduces the frequency of spam flagging
- Easy to set up branded caller ID
- Provides clear visibility into call reputation
- Effective at blocking fraudulent incoming calls
Cons
- Pricing requires a custom sales consultation
- Branding features depend on carrier support
- Analytics can be complex for beginners
Telo
Pros
- Highly accurate caller ID data from authoritative sources
- Simple REST API integration for fast deployment
- Excellent documentation for developers and engineers
- Reliable uptime for mission-critical verification tasks
Cons
- Usage-based costs can scale quickly with volume
- Limited features for non-technical business users
- Pricing details require account creation to view