Hiya
Hiya provides a voice security and identity platform that protects your business from phone fraud while improving your outbound call answer rates through branded caller ID.
Truecaller
Truecaller is a global communications platform that provides caller identification, spam blocking, and verified business messaging services to help you identify unknown callers and block unwanted telemarketing calls.
Quick Comparison
| Feature | Hiya | Truecaller |
|---|---|---|
| Website | hiya.com | truecaller.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✘ No product demo |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2016 | 2009 |
| Headquarters | Seattle, USA | Stockholm, Sweden |
Overview
Hiya
Hiya helps you reclaim the phone as a trusted communication channel by solving two major problems: unidentified calls and phone-based fraud. If you are a business struggling with low answer rates, you can use their branded call feature to display your company name, logo, and reason for calling on your customers' mobile screens. This transparency builds immediate trust and ensures your important calls don't get ignored or flagged as spam.
For mobile carriers and enterprises, the platform offers advanced protection against spoofing and illegal robocalls using AI-driven behavioral analysis. You can monitor your reputation across major networks and stop scammers from impersonating your brand. Whether you are running a high-volume contact center or managing a global carrier network, the software provides the data insights you need to improve connection rates and secure your voice communications.
Truecaller
Truecaller helps you take control of your phone communications by identifying who is calling before you pick up. You can instantly spot verified business calls, personal contacts, or potential fraud through a massive community-based directory. The app automatically filters out spam and telemarketing SMS, ensuring your inbox stays clean and your time remains uninterrupted.
Beyond simple caller ID, you can use the platform to manage your dialer, send flash messages, and even record important conversations. It serves over 400 million active users globally, making it a vital tool for anyone looking to eliminate phone-based harassment. Whether you are a professional protecting your work hours or a casual user avoiding scams, the software provides a layer of digital trust for every incoming notification.
Overview
Hiya Features
- Hiya Connect Display your company name, logo, and call reason on your customer's device to increase your answer rates significantly.
- Call Reputation Monitoring Track how your numbers are being flagged across major carriers and take action to clear spam labels quickly.
- Adaptive AI Protection Block evolving phone-based threats and stop spoofed calls from reaching your users with real-time behavioral analysis.
- Performance Analytics Access detailed reports on your call attempts and answer rates to optimize your outbound communication strategy.
- Hiya Protect Integrate enterprise-grade call filtering directly into your network to shield your subscribers from spam and fraud.
- Global Database Leverage a massive proprietary database of phone numbers to identify callers and detect suspicious patterns instantly.
Truecaller Features
- Instant Caller ID. Identify unknown numbers and see the names of people or businesses calling you in real-time.
- Advanced Spam Blocking. Automatically block top spammers and telemarketers based on a community-updated list of reported numbers.
- Verified Business Calling. See a green caller screen for verified companies so you know exactly which official calls to trust.
- Smart SMS Filtering. Automatically categorize your messages into personal, important, and spam folders to keep your inbox organized.
- Call Recording. Record important incoming and outgoing phone calls directly within the app to keep track of details.
- Ghost Calls. Schedule fake calls to help you politely excuse yourself from awkward real-life situations or meetings.
Pricing Comparison
Hiya Pricing
Truecaller Pricing
- Caller ID
- Spam blocking
- Spam reporting
- Profile views
- Basic SMS filtering
- Everything in Basic, plus:
- No advertisements
- Advanced spam blocking
- Who viewed my profile
- Premium badge
- Unlimited contact requests
Pros & Cons
Hiya
Pros
- Significantly improves outbound call answer rates
- Reduces the frequency of spam flagging
- Easy to set up branded caller ID
- Provides clear visibility into call reputation
- Effective at blocking fraudulent incoming calls
Cons
- Pricing requires a custom sales consultation
- Branding features depend on carrier support
- Analytics can be complex for beginners
Truecaller
Pros
- Highly accurate identification of unknown global numbers
- Effective automatic blocking of persistent telemarketers
- Clean interface that replaces clunky stock dialers
- Large community database ensures frequent spam updates
Cons
- Free version contains frequent intrusive advertisements
- Requires significant privacy permissions to function fully
- Background battery consumption can be high on Android