Hiya
Hiya provides a voice security and identity platform that protects your business from phone fraud while improving your outbound call answer rates through branded caller ID.
YouMail
YouMail is a visual voicemail and call protection software providing automated robocall blocking, professional custom greetings, and second phone lines to help you manage your communication and eliminate spam.
Quick Comparison
| Feature | Hiya | YouMail |
|---|---|---|
| Website | hiya.com | youmail.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✘ No product demo |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2016 | 2007 |
| Headquarters | Seattle, USA | Irvine, USA |
Overview
Hiya
Hiya helps you reclaim the phone as a trusted communication channel by solving two major problems: unidentified calls and phone-based fraud. If you are a business struggling with low answer rates, you can use their branded call feature to display your company name, logo, and reason for calling on your customers' mobile screens. This transparency builds immediate trust and ensures your important calls don't get ignored or flagged as spam.
For mobile carriers and enterprises, the platform offers advanced protection against spoofing and illegal robocalls using AI-driven behavioral analysis. You can monitor your reputation across major networks and stop scammers from impersonating your brand. Whether you are running a high-volume contact center or managing a global carrier network, the software provides the data insights you need to improve connection rates and secure your voice communications.
YouMail
YouMail is a comprehensive call management platform designed to replace your standard voicemail with a more intelligent, secure system. You can instantly stop robocalls and telemarketers from reaching your phone because the software identifies known scammers and plays a 'number disconnected' greeting to take you off their lists. It also transforms how you handle missed calls by providing high-quality voicemail-to-text transcriptions delivered directly to your email or app.
You can project a more professional image using custom greetings that greet callers by name or by providing a dedicated second phone line for your business. Whether you are a solo professional looking to separate work from life or a consumer tired of constant spam, the platform helps you reclaim your privacy. It works across all major carriers and offers a centralized inbox to manage your messages from any device.
Overview
Hiya Features
- Hiya Connect Display your company name, logo, and call reason on your customer's device to increase your answer rates significantly.
- Call Reputation Monitoring Track how your numbers are being flagged across major carriers and take action to clear spam labels quickly.
- Adaptive AI Protection Block evolving phone-based threats and stop spoofed calls from reaching your users with real-time behavioral analysis.
- Performance Analytics Access detailed reports on your call attempts and answer rates to optimize your outbound communication strategy.
- Hiya Protect Integrate enterprise-grade call filtering directly into your network to shield your subscribers from spam and fraud.
- Global Database Leverage a massive proprietary database of phone numbers to identify callers and detect suspicious patterns instantly.
YouMail Features
- Smart Blocking. Automatically block robocalls and telemarketers by playing a disconnected tone that removes your number from their calling lists.
- Visual Voicemail. View and manage your voicemails in a clean, organized list so you can prioritize important messages without listening to every recording.
- Voicemail Transcription. Read your voicemails as text messages or emails so you can stay informed in meetings or quiet environments.
- Custom Greetings. Impress your callers with personalized greetings that address them by name or provide specific information about your business hours.
- Second Phone Line. Add a dedicated business line to your existing device to keep your personal number private and separate your communications.
- Auto-Attendant. Route your callers to the right place automatically with a professional virtual receptionist that handles your incoming traffic 24/7.
- Cloud Storage. Save your important voicemails permanently in the cloud so you never lose critical client information or sentimental messages.
- Conference Calling. Host free conference calls with your own dedicated dial-in number and receive automated summaries of who attended the meeting.
Pricing Comparison
Hiya Pricing
YouMail Pricing
- Automated robocall blocking
- Visual voicemail
- Custom voicemail greetings
- Spam call identification
- Cloud storage for 20 messages
- Everything in Free, plus:
- Voicemail-to-text transcriptions
- Ad-free app experience
- Storage for 500 messages
- Email delivery of voicemails
- Reverse phone lookup
Pros & Cons
Hiya
Pros
- Significantly improves outbound call answer rates
- Reduces the frequency of spam flagging
- Easy to set up branded caller ID
- Provides clear visibility into call reputation
- Effective at blocking fraudulent incoming calls
Cons
- Pricing requires a custom sales consultation
- Branding features depend on carrier support
- Analytics can be complex for beginners
YouMail
Pros
- Highly effective at stopping persistent robocalls
- Accurate voicemail transcriptions save significant time
- Easy setup process across different mobile carriers
- Professional greetings improve small business image
- Reliable sync between mobile and desktop apps
Cons
- Free version includes frequent advertisements
- Occasional delays in receiving message notifications
- Some advanced features require a paid subscription