Intermedia Unite
Intermedia Unite is a cloud-based unified communications platform that integrates business phone, video conferencing, team chat, and file sharing into a single application to streamline your team collaboration.
Zoom Phone
Zoom Phone is a cloud-based business phone system that provides high-definition voice, enterprise-grade features, and seamless video integration to modernize your global communication and team collaboration.
Quick Comparison
| Feature | Intermedia Unite | Zoom Phone |
|---|---|---|
| Website | intermedia.com | zoom.us |
| Pricing Model | Subscription | Subscription |
| Starting Price | $27.99/month | $10/month |
| FREE Trial | ✓ 30 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1995 | 2011 |
| Headquarters | Sunnyvale, USA | San Jose, USA |
Overview
Intermedia Unite
Intermedia Unite is a versatile communication tool that brings your office phone system, video meetings, and team messaging together in one place. You can handle all your professional interactions from a single desktop or mobile app, ensuring you stay connected whether you are at your desk or on the move. It eliminates the need for multiple disconnected tools, allowing you to switch between a phone call and a video meeting with just one click.
The platform is designed to support businesses of all sizes, from small local shops to large distributed enterprises. You can manage your entire communication infrastructure through a simplified administrative portal, which reduces the time you spend on technical setup. By integrating file backup and real-time collaboration, it helps you keep your projects moving forward without switching between different software providers.
Zoom Phone
Zoom Phone is a modern cloud phone system built on the same reliable platform you already use for video meetings. It replaces your traditional desk phones and legacy PBX hardware with a flexible, software-based solution that works on your computer, smartphone, or compatible desk phone. You can manage all your business communications—voice, video, and chat—within a single, intuitive interface that eliminates the need to switch between different apps.
You can easily migrate your existing phone numbers or provision new ones across dozens of countries. The platform solves the headache of managing complex hardware by moving everything to the cloud, allowing your team to stay connected whether they are in the office or working remotely. It scales effortlessly from small startups to global enterprises, offering centralized management and robust security features to keep your business conversations private and professional.
Overview
Intermedia Unite Features
- Business Phone System Take your office extension anywhere with high-definition voice calling and advanced call routing features on your mobile or desktop.
- Video Conferencing Host reliable HD video meetings with screen sharing and interactive tools to keep your remote team engaged and productive.
- Team Chat Send secure instant messages to individuals or groups to get quick answers and reduce your dependence on internal emails.
- File Sync and Share Collaborate on documents in real-time with secure file storage that automatically backs up your important business data.
- Mobile App Turn your personal smartphone into a fully functional business phone so you can stay reachable without sharing your private number.
- Presence Indicators See which colleagues are available, on a call, or in a meeting at a glance to choose the best time to reach out.
Zoom Phone Features
- Intelligent Call Routing. Set up automated attendants and call queues so your customers always reach the right person without manual transfers.
- Seamless Elevation. Turn a standard phone call into a full Zoom video meeting with one click when you need to share your screen.
- Global Connectivity. Provision local phone numbers in over 45 countries and territories to establish a local presence for your international customers.
- Voicemail Transcription. Read your voicemail messages as text delivered to your inbox or app so you can stay productive in quiet environments.
- Call Recording. Record and play back your important conversations or save them to the cloud for training and compliance purposes.
- Shared Line Appearance. Assign multiple users to share a single phone line so your team can collaborate on answering incoming customer calls.
Pricing Comparison
Intermedia Unite Pricing
- Unlimited local and long distance calling
- Business phone number for every user
- Desktop and mobile applications
- Team chat and messaging
- Video conferencing for up to 4 participants
- 10GB of secure file storage per user
- Everything in Essentials, plus:
- Video conferencing for up to 100 participants
- Unlimited meeting recordings
- 100GB of secure file storage per user
- Integration with popular CRM tools
- Advanced call center features
Zoom Phone Pricing
- Metered outbound calling
- Unlimited internal calling
- One local phone number
- Mobile and desktop apps
- Call recording and transcripts
- SMS and MMS support
- Everything in Metro, plus:
- Unlimited outbound calling
- Optional international add-ons
- Call flip and park
- Barge/Monitor/Whisper features
- Common area phone support
Pros & Cons
Intermedia Unite
Pros
- Reliable call quality even on mobile connections
- Easy setup process for non-technical administrators
- Excellent integration between phone and chat features
- Responsive customer support available 24/7
- Consolidated billing for all communication services
Cons
- Mobile app can occasionally drain battery quickly
- Interface feels slightly dated compared to competitors
- Advanced reporting requires a higher-tier subscription
Zoom Phone
Pros
- Familiar interface reduces the need for employee training
- Excellent voice quality even on lower bandwidth connections
- Switching between mobile and desktop apps is effortless
- Centralized admin portal simplifies managing global phone numbers
Cons
- Advanced features require higher-tier paid subscriptions
- SMS capabilities are currently limited in some regions
- Initial setup of complex call flows takes time