Infortel Select vs Microcall Comparison: Reviews, Features, Pricing & Alternatives in 2026

Infortel Select gives you total visibility into your organization's communication ecosystem by collecting and analyzing data from your phone systems and unified communications platforms. You can track every call, message, and meeting across your entire enterprise to identify trends, monitor employee performance, and ensure your communication infrastructure is being used efficiently.

The platform helps you eliminate telecom waste by identifying unused lines and overcharged services while providing automated reports that simplify department chargebacks. Whether you are managing a single office or a global enterprise, you can use these insights to optimize your staffing levels, improve customer service response times, and significantly reduce your monthly telecommunications spend.

Microcall helps you gain total visibility into your organization's communication patterns by capturing data from any voice platform. You can track every internal, inbound, and outbound call across your entire network, whether you use Cisco, Microsoft Teams, Avaya, or Zoom. This allows you to identify abandoned calls, monitor employee productivity, and detect potential toll fraud before it impacts your bottom line.

The platform simplifies complex telecommunications data into actionable insights through automated reporting and visual dashboards. You can allocate costs to specific departments, manage trunk utilization to reduce expenses, and ensure your emergency response systems are functioning correctly. It is designed for mid-market and enterprise organizations that need to optimize their voice infrastructure and maintain strict oversight of communication costs.

• Real-Time Dashboards Monitor your call volumes and communication trends as they happen with customizable visual dashboards tailored to your specific KPIs.
• Automated Reporting Schedule detailed reports to arrive in your inbox automatically so you can stay informed without manual data digging.
• Departmental Chargebacks Allocate telecom costs to specific departments or cost centers accurately with automated billing and expense distribution tools.
• Carrier Bill Reconciliation Compare your actual usage data against carrier invoices to identify billing errors and negotiate better rates with your providers.
• Unused Line Identification Find and disconnect underutilized phone lines or licenses to immediately reduce your monthly recurring telecommunications expenses.
• UC Analytics Integration Analyze data from platforms like Microsoft Teams and Cisco Webex alongside traditional voice data for a unified view.

• Multi-Vendor Integration. Connect all your different phone systems into one centralized dashboard for a unified view of your entire global communications network.
• Real-Time Dashboards. Monitor live call activity and performance metrics on visual screens to make immediate adjustments to your staffing or resources.
• Automated Reporting. Schedule custom reports to arrive in your inbox automatically so you can stay informed without manual data digging.
• Cost Allocation. Assign telecommunications expenses to specific departments or cost centers accurately to simplify your internal billing and budgeting processes.
• Abandoned Call Tracking. Identify missed customer opportunities by seeing exactly when and where calls are dropped within your voice network.
• Toll Fraud Alerts. Receive instant notifications of suspicious calling patterns to protect your business from unauthorized long-distance charges and security breaches.