Infortel Select vs Tapit Comparison: Reviews, Features, Pricing & Alternatives in 2026

Infortel Select gives you total visibility into your organization's communication ecosystem by collecting and analyzing data from your phone systems and unified communications platforms. You can track every call, message, and meeting across your entire enterprise to identify trends, monitor employee performance, and ensure your communication infrastructure is being used efficiently.

The platform helps you eliminate telecom waste by identifying unused lines and overcharged services while providing automated reports that simplify department chargebacks. Whether you are managing a single office or a global enterprise, you can use these insights to optimize your staffing levels, improve customer service response times, and significantly reduce your monthly telecommunications spend.

Tapit provides you with a clear window into your organization's telecommunications usage and costs. By capturing data directly from your PBX or IP phone system, you can generate detailed reports on call volumes, durations, and expenses across different departments or locations. This visibility helps you identify billing errors, reduce unauthorized phone usage, and ensure your communication resources align with your business goals.

You can use the platform to monitor customer service levels by tracking response times and call handling patterns. Whether you are managing a single office or a distributed enterprise, the software scales to meet your needs with automated reporting and real-time alerts. It simplifies the complex task of managing telecom data so you can focus on improving operational efficiency and reducing monthly overhead.

• Real-Time Dashboards Monitor your call volumes and communication trends as they happen with customizable visual dashboards tailored to your specific KPIs.
• Automated Reporting Schedule detailed reports to arrive in your inbox automatically so you can stay informed without manual data digging.
• Departmental Chargebacks Allocate telecom costs to specific departments or cost centers accurately with automated billing and expense distribution tools.
• Carrier Bill Reconciliation Compare your actual usage data against carrier invoices to identify billing errors and negotiate better rates with your providers.
• Unused Line Identification Find and disconnect underutilized phone lines or licenses to immediately reduce your monthly recurring telecommunications expenses.
• UC Analytics Integration Analyze data from platforms like Microsoft Teams and Cisco Webex alongside traditional voice data for a unified view.

• Automated Reporting. Schedule custom reports to arrive in your inbox automatically so you can monitor call activity without manual effort.
• Real-Time Monitoring. Track incoming and outgoing calls as they happen to maintain high service levels and identify immediate staffing needs.
• Cost Allocation. Assign phone expenses to specific departments, projects, or clients to simplify your internal billing and budget management.
• Abuse Detection. Set up instant alerts for long-duration or high-cost calls to prevent phone system misuse and reduce unnecessary expenses.
• Multi-Site Management. Consolidate call data from multiple office locations into a single centralized database for a unified view of your enterprise.
• Flexible Filtering. Drill down into specific data points like extension numbers, trunk lines, or date ranges to find exactly what you need.