ISL Online
ISL Online provides a secure remote desktop software solution that allows you to access and control remote computers or provide technical support to your customers instantly.
ScreenMeet
ScreenMeet provides cloud-native cobrowse, screen sharing, and remote support tools integrated directly into your existing CRM and ITSM platforms to streamline customer service and technical support workflows.
Quick Comparison
| Feature | ISL Online | ScreenMeet |
|---|---|---|
| Website | islonline.com | screenmeet.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $39/month | Custom Pricing |
| FREE Trial | ✓ 15 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2003 | 2015 |
| Headquarters | Ljubljana, Slovenia | San Francisco, USA |
Overview
ISL Online
ISL Online is a versatile remote desktop platform designed to help you provide technical support and access remote computers from anywhere. You can quickly connect to unattended machines or provide on-demand assistance to clients without requiring them to install complex software. The platform focuses on high-security standards, including AES 256-bit encryption and two-factor authentication, ensuring your remote sessions remain private and protected.
You can choose between cloud-based hosting or an on-premise installation if your organization requires total control over your data. It supports a wide range of operating systems including Windows, Mac, Linux, iOS, and Android. Whether you are a solo IT professional or part of a large enterprise help desk, you can manage multiple simultaneous sessions and collaborate with teammates to resolve technical issues faster.
ScreenMeet
ScreenMeet is a cloud-native remote support platform designed to help you resolve customer issues faster by seeing exactly what they see. Instead of asking customers to describe their problems, you can launch cobrowsing or screen sharing sessions directly from your CRM or ITSM tool. This eliminates the friction of external downloads and helps you provide a more personal support experience.
You can take control of remote desktops, view mobile app screens, or browse alongside customers in real-time while maintaining strict security and compliance standards. The platform is built specifically for high-volume support environments like help desks and contact centers where speed and security are critical. It integrates deeply with platforms you already use, such as Salesforce, ServiceNow, and Microsoft Dynamics 365.
Overview
ISL Online Features
- Remote Desktop Control Take full control of a remote computer or mobile device to troubleshoot issues as if you were sitting right in front of it.
- Unattended Access Set up permanent access to your remote servers or office computers so you can log in securely at any time without a person present.
- File Transfer Send and receive files between your local and remote machines quickly using a dedicated file manager or simple drag-and-drop.
- Multi-Monitor Support View and control all screens of a remote computer simultaneously or switch between them to manage complex multi-monitor setups.
- Session Recording Record your remote support sessions automatically for quality assurance, security auditing, or training purposes within your team.
- White-Label Customization Apply your own branding, logos, and colors to the software to provide a consistent and professional experience for your clients.
ScreenMeet Features
- Secure Cobrowsing. Interact with your customer's web browser in real-time to guide them through complex forms and website navigation safely.
- Remote Desktop Support. Take full control of a user's desktop to troubleshoot technical issues and perform administrative tasks from your own browser.
- Mobile App Sharing. View and support your mobile applications on iOS and Android devices to resolve app-specific issues quickly.
- CRM Integration. Launch support sessions directly from Salesforce or ServiceNow records so you never have to switch between different applications.
- Browser-Based Access. Start sessions instantly without requiring your customers to download or install any software, reducing friction and technical hurdles.
- Session Recording. Record support interactions for quality assurance, training purposes, and maintaining a clear audit trail of all remote activities.
Pricing Comparison
ISL Online Pricing
- Unlimited workstations
- Unlimited users
- One simultaneous session
- All platforms supported
- Mobile apps included
- Standard customization
- Everything in Cloud, plus:
- Dedicated server instance
- Full branding control
- Advanced security options
- Custom data retention
- Priority technical support
ScreenMeet Pricing
Pros & Cons
ISL Online
Pros
- Reliable connection stability even on low bandwidth
- Simple interface makes it easy for clients to join
- Excellent security features including two-factor authentication
- Flexible licensing model based on simultaneous sessions
- Responsive and helpful technical support team
Cons
- Mobile app interface feels slightly dated
- Initial setup for unattended access takes time
- File transfer speed can vary on large files
ScreenMeet
Pros
- Seamless integration with Salesforce and ServiceNow workflows
- No-download requirement significantly improves customer participation rates
- High-quality video performance even on lower bandwidths
- Granular security controls for masking sensitive data
Cons
- Initial configuration requires technical expertise for deep integrations
- Pricing is higher than basic standalone screen sharing tools
- Mobile support features can be limited by OS permissions