Fullview
Fullview is a customer support platform that provides cobrowsing, session replays, and console logs to help technical support teams troubleshoot and resolve user issues faster.
LogRocket
LogRocket is a session replay and application monitoring platform that helps you find and fix the most impactful technical bugs and UX friction points to improve your digital product's performance.
Quick Comparison
| Feature | Fullview | LogRocket |
|---|---|---|
| Website | fullview.io | logrocket.com |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2021 | 2016 |
| Headquarters | Copenhagen, Denmark | Cambridge, USA |
Overview
Fullview
Fullview is a technical support platform designed to help you solve customer issues without the back-and-forth of screenshots or screen sharing requests. By integrating directly into your web application, it allows you to see exactly what your users are experiencing in real-time or through recorded sessions. You can take control of a user's screen with secure cobrowsing to guide them through complex workflows or fix bugs instantly.
The platform automatically captures technical data like console logs, network requests, and metadata alongside every session. This means your support and engineering teams can identify the root cause of an issue without asking the user for technical details. It is built specifically for SaaS companies and support teams who need to provide high-touch, efficient technical assistance while maintaining strict data privacy and GDPR compliance.
LogRocket
LogRocket helps you understand exactly why users struggle with your web or mobile applications. By combining session replay with performance monitoring and product analytics, you can watch high-fidelity videos of user sessions to see exactly what they saw. You can instantly identify where users click, how they navigate, and where they encounter broken buttons or slow-loading elements that cause frustration.
Beyond just watching videos, you can monitor technical health with frontend logging and error tracking. It automatically surfaces the most critical issues affecting your conversion rates, allowing your engineering and product teams to prioritize fixes based on real user impact. Whether you are a developer debugging a complex state issue or a product manager optimizing a checkout flow, you get the visibility needed to create better digital experiences.
Overview
Fullview Features
- Instant Cobrowsing Initiate a live session to see your user's screen and guide them through your product with click-and-scroll control.
- Session Replays Watch recorded sessions of user journeys to identify exactly where they encountered errors or got stuck in your app.
- Console Log Integration View real-time developer logs and network errors alongside the user's screen to troubleshoot technical bugs instantly.
- Auto-Masking Privacy Protect sensitive user data automatically by masking PII fields so your team only sees what they need to see.
- Live Activity Feeds Monitor active users in your application and jump into a live session the moment someone needs assistance.
- Granular Session Search Filter through recordings by user ID, email, or specific events to find the exact session you need to investigate.
LogRocket Features
- Session Replay. Watch pixel-perfect reconstructions of user sessions to see exactly how people interact with your app and where they get stuck.
- Error Tracking. Identify JavaScript errors and network failures automatically while seeing the exact steps the user took leading up to the crash.
- Frontend Performance. Monitor page load times, CPU usage, and memory leaks to ensure your application remains fast and responsive for every user.
- Product Analytics. Create conversion funnels and heatmaps to track how changes to your UI impact user behavior and your bottom line.
- User Experience Analytics. Surface frustrated users automatically by tracking rage clicks, dead clicks, and excessive scrolling across your entire application.
- Mobile App Monitoring. Extend your visibility to native iOS and Android applications with specialized SDKs designed for mobile performance and replay.
Pricing Comparison
Fullview Pricing
- 4 cobrowsing sessions/month
- 1,000 session replays/month
- 7-day data retention
- Console logs & metadata
- Basic integrations
- Everything in Free, plus:
- Unlimited cobrowsing sessions
- 10,000 session replays/month
- 30-day data retention
- Advanced integrations
- Priority support
LogRocket Pricing
- 1,000 sessions per month
- 30 days of data retention
- Session replay and heatmaps
- JavaScript error tracking
- Network request monitoring
- Everything in Free, plus:
- 10,000 sessions per month
- Advanced search and filters
- Issue management integrations
- Custom data recording
- Email and Slack alerts
Pros & Cons
Fullview
Pros
- Eliminates the need for users to record their own screens
- Zero-download cobrowsing works instantly in the browser
- Consolidated technical logs save engineering time during debugging
- Easy installation with a simple Javascript snippet
Cons
- Limited to web applications and does not support native mobile
- Free tier session limits are reached quickly by active teams
- Data retention periods are short on lower-priced plans
LogRocket
Pros
- High-fidelity replays capture complex single-page application states accurately
- Generous free tier allows for meaningful testing in production
- Technical telemetry makes reproducing intermittent bugs significantly faster
- Intuitive interface helps non-technical team members understand user friction
Cons
- Session limits can be reached quickly on high-traffic sites
- Initial setup requires careful configuration for sensitive data masking
- Performance impact may occur if not configured correctly for mobile