GoTo Connect
GoTo Connect is an all-in-one communications software that integrates business VOIP phone systems, video conferencing, and text messaging into a single interface to help your team stay connected from anywhere.
Nextiva
Nextiva is a comprehensive communication software providing cloud-based business phone systems, video conferencing, and customer relationship management tools to help you manage all your team and customer interactions in one place.
Quick Comparison
| Feature | GoTo Connect | Nextiva |
|---|---|---|
| Website | go-to.com | nextiva.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $27/month | $18.95/month |
| FREE Trial | ✓ 14 days free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2003 | 2006 |
| Headquarters | Boston, USA | Scottsdale, USA |
Overview
GoTo Connect
GoTo Connect provides you with a unified platform for all your business communication needs. You can handle professional phone calls, host high-definition video meetings, and send team messages from a single application on your computer or mobile device. It eliminates the need for multiple expensive subscriptions by combining your phone system with robust collaboration tools.
You can easily manage your call routing with a visual dial plan editor, ensuring your customers always reach the right person. The platform is designed for businesses of all sizes, from small local shops to large distributed enterprises, who need a reliable way to stay reachable. By moving your communications to the cloud, you gain the flexibility to work from the office, home, or on the road without missing a beat.
Nextiva
Nextiva is a unified communications platform that brings your phone, video, and messaging together in a single interface. Instead of juggling multiple apps, you can manage all your business conversations from your desktop or mobile device. It helps you eliminate communication silos by connecting your team through internal chat and providing a clear view of every customer interaction across different channels.
You can easily set up toll-free numbers, professional auto-attendants, and advanced call routing to ensure your customers always reach the right person. The platform also includes built-in productivity tools like screen sharing and task management. It scales effectively for any business size, offering various service tiers that integrate with your existing tools like Microsoft Outlook and Google Workspace.
Overview
GoTo Connect Features
- Visual Dial Plan Editor Design your call routing with a simple drag-and-drop interface to ensure callers reach the right department every time.
- HD Video Conferencing Host face-to-face meetings with up to 250 participants and share your screen with a single click for better collaboration.
- Virtual Fax Send and receive faxes directly from your desktop or mobile device without ever needing a physical fax machine.
- Mobile and Desktop Apps Take your business extension with you anywhere using native apps that keep your personal and professional numbers separate.
- Real-time Analytics Monitor call volumes and wait times with visual dashboards to help you make better staffing decisions for your team.
- Business Texting Send and receive SMS messages using your professional business number to stay in touch with clients on their terms.
Nextiva Features
- Unlimited Voice Calling. Make unlimited long-distance calls within the US and Canada so you never worry about per-minute charges.
- Auto-Attendant. Greet your callers professionally and route them to the correct department automatically with a customizable virtual receptionist.
- Video Conferencing. Host high-definition video meetings with screen sharing and recording capabilities to collaborate effectively with remote team members.
- Mobile & Desktop Apps. Turn your smartphone or computer into a fully functional business phone so you can work from anywhere.
- Voicemail-to-Email. Receive your voicemail messages as audio files directly in your inbox so you can listen and respond faster.
- Team Collaboration. Message your colleagues in real-time and share files within private or group chats to keep projects moving.
- Call Recording. Record and store your phone conversations to improve service quality and maintain accurate records for your business.
- Real-time Analytics. Monitor call volumes and team performance with live dashboards to make data-driven decisions for your business.
Pricing Comparison
GoTo Connect Pricing
- 1 local or toll-free number
- Basic call routing
- Video conferencing (up to 4 people)
- Team messaging and SMS
- Mobile and desktop apps
- Everything in Basic, plus:
- Unlimited extensions
- Video conferencing (up to 250 people)
- International calling to 50+ countries
- Call recording and voicemail-to-email
- Visual dial plan editor
Nextiva Pricing
- Unlimited voice & video calling
- Auto-attendant
- Voicemail-to-email
- Integrations with Outlook & Google
- 24/7 Customer support
- Mobile and desktop apps
- Everything in Essential, plus:
- Unlimited conference calls
- Multi-level auto-attendant
- Salesforce & HubSpot integrations
- SMS/MMS messaging
- Screen sharing
Pros & Cons
GoTo Connect
Pros
- Extremely easy to set up and configure extensions
- Visual dial plan editor is highly intuitive
- Reliable call quality even on mobile data
- Excellent customer support during the onboarding process
- Consolidates multiple communication tools into one bill
Cons
- Mobile app can occasionally drain battery quickly
- Reporting features feel basic for enterprise needs
- Initial learning curve for the administrative portal
- Price point is higher than some budget competitors
Nextiva
Pros
- Exceptional 24/7 customer support and onboarding
- High call quality and reliable uptime
- Easy setup process for new phone numbers
- Unified interface for multiple communication channels
- Feature-rich mobile app for remote work
Cons
- Mobile app occasionally experiences sync delays
- Interface can feel cluttered for basic users
- Pricing increases for smaller teams
- Advanced reporting requires higher-tier plans