Codenica ITSM + ITAM
Codenica ITSM + ITAM is a modern help desk and service desk ticketing system that combines ticket handling, IT asset management, and user communication within a single environment.
Novo Solutions
Novo Solutions provides a flexible service desk and asset management platform designed to help you streamline IT support, track physical assets, and manage maintenance workflows efficiently.
Quick Comparison
| Feature | Codenica ITSM + ITAM | Novo Solutions |
|---|---|---|
| Website | codenica.com | novosolutions.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $15/month | Custom Pricing |
| FREE Trial | ✓ 30 days free trial | ✓ 0 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2005 | 1999 |
| Headquarters | null | Virginia Beach, USA |
Overview
Codenica ITSM + ITAM
Codenica ITSM + ITAM provides a unified cloud-based platform for IT teams to manage service requests, IT assets, and communication. It helps you centralize daily IT service operations, including ticket management, hardware and software asset tracking, configuration item management, and work tasks. You can also organize approvals, knowledge base articles, documents, live chat, messages, file storage, and client or employee self-service.
This platform is designed for IT teams, service desks, internal support departments, outsourcing companies, and managed service providers. It helps you reduce scattered tools, improve visibility across IT work, and keep service desk, inventory, documentation, and communication processes connected. It scales to support small IT teams, growing organizations, and enterprise environments.
Novo Solutions
Novo Solutions offers a versatile platform that combines service desk capabilities with comprehensive asset management. You can centralize your IT support tickets, automate recurring maintenance tasks, and track the entire lifecycle of your organization's equipment from a single interface. The software is designed to bridge the gap between help desk operations and physical inventory tracking, making it a practical choice for departments that handle both digital requests and hardware maintenance.
You can customize the system to fit your specific workflows, whether you are managing a municipal public works department, a healthcare facility, or a corporate IT team. By integrating knowledge base articles directly into your support portal, you allow your team to solve problems faster while reducing the volume of repetitive tickets. The platform focuses on providing clear visibility into your operations without the unnecessary complexity found in larger enterprise suites.
Overview
Codenica ITSM + ITAM Features
- Ticketing System Handle service requests based on defined processes, categorize tickets, and assign them to teams for better workload control.
- IT Asset Management Track and manage all company assets, including hardware, software, and licenses, with a complete history of changes and assignments.
- Client Portal Offer 24/7 self-service for customers and employees to submit issues, track requests, and access solutions.
- Knowledge Base Create and share articles, instructions, and FAQs to reduce repetitive tickets and provide quick answers.
- Change Management Plan and implement changes to processes, services, and infrastructure with full control and risk minimization.
- Workflow Automation Automate repetitive tasks, notifications, and ticket assignments to streamline your IT processes.
- Problem Management Analyze recurring issues to identify root causes, implement permanent solutions, and prevent future disruptions.
- Integrations Import data from various sources like XML, JSON, CSV, and Azure Entra ID to maintain an up-to-date inventory.
Novo Solutions Features
- Smart Ticketing. Create, track, and resolve support requests with automated routing that ensures the right technician sees every ticket immediately.
- Asset Lifecycle Tracking. Monitor your equipment from procurement to retirement, including maintenance history, warranty details, and current physical location.
- Self-Service Portal. Empower your team to find answers independently with a searchable knowledge base and a simplified request submission form.
- Preventive Maintenance. Schedule recurring work orders for your physical assets to prevent equipment failure and extend the life of your hardware.
- Custom Workflow Rules. Build automated triggers that send notifications or update task statuses based on your specific business logic and deadlines.
- Mobile Access. Update tickets and scan asset barcodes directly from the field using your smartphone or tablet to keep data accurate.
Pricing Comparison
Codenica ITSM + ITAM Pricing
- Unlimited ticketing system
- 100,000 inventory/configuration items
- 1,000 article knowledge base
- Free viewer account
- Unlimited automations
- Chat, messages, and 20 GB file storage
- Everything in Starter, plus:
- 300,000 inventory/configuration items
- 3,000 article knowledge base
- 60 GB file storage
- Unlimited automations and teams
- Requested items + approval system
Novo Solutions Pricing
Pros & Cons
Codenica ITSM + ITAM
Pros
- Combines ITSM and ITAM in a single platform
- Offers a comprehensive client self-service portal
- Includes a dual-purpose knowledge base for users and IT teams
- Provides robust change, problem, and release management
- Scales to support multiple companies with one license
Cons
- Pricing can increase with more agents and higher plans
- May have a learning curve for advanced ITIL processes
- Specific integration list not prominently displayed
- No free plan available, only a trial period
- Relies on cloud connectivity for full functionality
Novo Solutions
Pros
- Highly flexible configuration options for custom workflows
- Combines help desk and asset management effectively
- Responsive and helpful technical support team
- Clean interface that is easy for technicians to navigate
Cons
- Initial setup requires time for full customization
- Public pricing is not available for quick budgeting
- Reporting tools have a slight learning curve