Refiner
Refiner is a customer survey software for SaaS companies that helps you capture actionable product feedback and calculate NPS, CSAT, and CES scores with highly targeted in-app widgets.
Tally
Tally is a simple yet powerful online form builder that lets you create professional surveys and questionnaires using a familiar, document-like interface without needing any coding skills.
Quick Comparison
| Feature | Refiner | Tally |
|---|---|---|
| Website | refiner.io | tallyio.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $99/month | Free |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2019 | 2020 |
| Headquarters | Paris, France | Ghent, Belgium |
Overview
Refiner
Refiner is a specialized survey and customer feedback platform designed specifically for SaaS teams who need to understand their users better. Instead of sending generic email surveys that get ignored, you can trigger perfectly timed in-app widgets based on specific user behavior. This allows you to capture feedback while your product is top-of-mind, leading to significantly higher response rates and more accurate data.
You can use the platform to automate your entire customer research process, from tracking Net Promoter Scores (NPS) to conducting product-market fit surveys. It helps you identify at-risk customers before they churn and uncover which features your power users value most. By syncing this feedback directly with your CRM or product analytics tools, you turn raw survey responses into actionable data for your product and success teams.
Tally
Tally is a refreshing take on form building that feels more like writing a document than configuring a complex database. You can create everything from simple contact forms to advanced payment pages and multi-step surveys just by typing on a clean, white canvas. It eliminates the clunky drag-and-drop sidebars found in traditional tools, allowing you to insert input fields, images, and logic blocks using simple keyboard shortcuts.
You can build unlimited forms and collect unlimited responses for free, making it a standout choice for startups and creators. The platform handles advanced needs too, like conditional logic, answer piping, and custom success pages. Whether you are conducting market research, collecting feedback, or selling digital products, you can manage your entire data collection process within a sleek, intuitive interface that stays out of your way.
Overview
Refiner Features
- In-App Survey Widgets Launch beautiful, non-intrusive surveys directly in your web or mobile app to catch users while they are active.
- Precise User Targeting Trigger surveys based on specific user traits or behaviors so you only ask the right questions to the right people.
- Automated NPS Tracking Set up recurring Net Promoter Score campaigns that run on autopilot to monitor your customer loyalty over time.
- Product-Market Fit Surveys Measure how disappointed your users would be without your product using built-in templates designed for growth.
- Real-Time Alerts Get instant notifications in Slack or email when a customer leaves a negative response so you can intervene immediately.
- Visual Analytics Dashboard Analyze your survey performance and customer sentiment trends with clear, easy-to-read charts and segmentation tools.
Tally Features
- Notion-like Editing. Build your forms by simply typing on the page and using slash commands to insert fields, headers, or images.
- Conditional Logic. Create dynamic experiences by showing or hiding questions based on how your respondents answer previous sections of your form.
- Payment Collection. Connect your Stripe account to sell products, collect subscriptions, or accept donations directly through your custom-built forms.
- Answer Piping. Personalize the user journey by taking answers from previous questions and inserting them into later parts of the form.
- Custom Domains. Publish your forms on your own branded URL to maintain a professional appearance and build trust with your audience.
- File Uploads. Allow your respondents to upload documents, images, or videos directly through your form with generous storage limits.
Pricing Comparison
Refiner Pricing
- Up to 5,000 monthly active users
- Unlimited surveys and responses
- All survey types (NPS, CSAT, CES)
- In-app, email, and link surveys
- Basic integrations and webhooks
- Standard reporting and analytics
- Everything in Essentials, plus:
- Up to 5,000 monthly active users
- Advanced segmentation and targeting
- Custom branding and CSS
- Priority support
- Advanced integrations (Salesforce, HubSpot)
Tally Pricing
- Unlimited forms
- Unlimited responses
- Collect payments (5% fee)
- Conditional logic
- File uploads
- Basic integrations
- Everything in Free, plus:
- No Tally branding
- Custom domains
- Partial submissions
- 0% commission on payments
- Team collaboration
Pros & Cons
Refiner
Pros
- High response rates compared to traditional email surveys
- Excellent targeting options based on real-time user behavior
- Clean and modern survey design that matches your brand
- Seamless integration with popular tools like Segment and Slack
Cons
- Starting price point may be high for early-stage startups
- Requires technical installation of a code snippet or SDK
- Advanced customization features require higher-tier paid plans
Tally
Pros
- Extremely generous free tier with unlimited responses
- Intuitive document-style interface is easy to learn
- Clean and modern aesthetic for all forms
- Fast and responsive customer support team
- Seamless integration with Notion and Airtable
Cons
- Limited native data visualization for results
- Fewer direct integrations than older competitors
- No built-in email marketing automation features