Hiver
Hiver is a multi-channel customer service platform that transforms your Gmail interface into a collaborative help desk for managing shared inboxes, live chat, and voice support without leaving your email.
Superhuman
Superhuman is an advanced email client designed to help high-growth teams and individuals reach Inbox Zero faster through a keyboard-driven interface, AI features, and lightning-fast performance.
Quick Comparison
| Feature | Hiver | Superhuman |
|---|---|---|
| Website | hiverhq.com | superhuman.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $15/month | $30/month |
| FREE Trial | ✓ 7 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2014 |
| Headquarters | San Jose, USA | San Francisco, USA |
Overview
Hiver
Hiver transforms your existing Gmail interface into a powerful customer service hub. Instead of jumping between different tools, you can manage shared inboxes like support@ or info@ directly from the email environment you already know. You can assign emails to team members with one click, track status in real-time, and write internal notes on email threads to collaborate behind the scenes without forwarding messages to colleagues.
Beyond just email, you can handle live chat, WhatsApp messages, and even voice calls from the same sidebar. It eliminates the need for complex help desk training because it lives right inside Gmail. You can also automate repetitive tasks, build custom reports to track team performance, and ensure no customer query ever falls through the cracks. It is ideal for teams that want professional support capabilities without the steep learning curve of traditional software.
Superhuman
Superhuman is a premium email experience built for speed and efficiency. You can fly through your inbox using powerful keyboard shortcuts that eliminate the need for a mouse, saving you hours every week. The interface is intentionally minimal, removing distractions so you can focus on one conversation at a time. It works on top of your existing Gmail or Outlook account, so you don't need to change your email address to get started.
You can use built-in AI to draft high-quality replies, summarize long threads, and fix grammar instantly. The platform also includes integrated tools like read receipts, send later, and a built-in calendar to manage your schedule without leaving your inbox. It is designed specifically for professionals who handle high volumes of email and want to reclaim their time through a more intentional, faster workflow.
Overview
Hiver Features
- Shared Inboxes Manage group aliases like support and sales directly from Gmail while keeping track of who is working on what.
- Email Notes Collaborate with your teammates through private notes on email threads instead of using messy forwards or external chat apps.
- Collision Detection See in real-time when another team member is replying to an email so you never send duplicate responses.
- Automated Workflows Set up rules to automatically assign emails based on keywords or sender, saving you hours of manual sorting every week.
- Multi-Channel Support Handle live chat, WhatsApp, and voice calls from a single sidebar without ever leaving your Gmail browser tab.
- Visual Analytics Track key metrics like first response time and resolution rate with built-in dashboards to improve your team performance.
- Email Templates Create and share canned responses with your team to answer common customer questions instantly and maintain a consistent voice.
- Customer Surveys Insert feedback surveys directly into your email signatures to measure customer satisfaction immediately after you resolve an issue.
Superhuman Features
- Keyboard Shortcuts. Perform every action from archiving to snoozing in milliseconds using intuitive keyboard commands without ever touching your mouse.
- Superhuman AI. Draft entire emails from brief phrases and summarize long conversations instantly to stay on top of busy threads.
- Split Inbox. Automatically categorize your incoming mail into custom streams so you can focus on important human conversations first.
- Read Receipts. See exactly when someone opens your email and which device they used so you can time your follow-ups perfectly.
- Built-in Calendar. View your schedule and send meeting invites directly within your inbox to avoid switching between different apps.
- Instant Undo Send. Recall an email immediately after hitting send to fix a typo or add a forgotten attachment before it reaches the recipient.
Pricing Comparison
Hiver Pricing
- Up to 10 users
- 2 Shared Inboxes
- Shared Labels
- Email Notes
- Collision Detection
- Slack Integration
- Everything in Lite, plus:
- Unlimited users
- Unlimited Shared Inboxes
- WhatsApp & Chat channels
- Automations
- Detailed Analytics
- CSAT Surveys
Superhuman Pricing
- Lightning-fast email experience
- Keyboard shortcuts
- Split Inbox and Snippets
- Read receipts and Send Later
- Basic AI features
- Mobile and Desktop apps
- Everything in Starter, plus:
- Shared snippets for teams
- Team-wide reporting
- Consolidated billing
- Priority support
- Administrative controls
Pros & Cons
Hiver
Pros
- Zero learning curve since it works entirely inside Gmail
- Eliminates duplicate replies with effective collision detection
- Internal notes keep team communication organized and private
- Setup is extremely fast compared to traditional help desks
Cons
- Requires a Google Workspace account to function
- Mobile app experience is more limited than desktop
- Can feel cluttered if managing many shared inboxes
- No forever-free tier for very small startups
Superhuman
Pros
- Unmatched speed for processing large volumes of email
- Excellent keyboard shortcuts reduce repetitive strain
- Clean and beautiful interface minimizes distractions
- Highly responsive customer support and onboarding
- Effective AI tools for drafting and summarizing
Cons
- Premium price point compared to free clients
- Requires time to learn all keyboard shortcuts
- No forever-free plan available for casual users
- Limited to Gmail and Outlook accounts only