Refiner
Refiner is a customer survey software for SaaS companies that helps you capture actionable product feedback and calculate NPS, CSAT, and CES scores with highly targeted in-app widgets.
Tally
Tally is a flexible online form builder that works like a text document, allowing you to create professional forms, surveys, and payment pages without needing any coding skills.
Quick Comparison
| Feature | Refiner | Tally |
|---|---|---|
| Website | refiner.io | tally.so |
| Pricing Model | Subscription | Freemium |
| Starting Price | $99/month | Free |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✘ No product demo |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2019 | 2020 |
| Headquarters | Paris, France | Ghent, Belgium |
Overview
Refiner
Refiner is a specialized survey and customer feedback platform designed specifically for SaaS teams who need to understand their users better. Instead of sending generic email surveys that get ignored, you can trigger perfectly timed in-app widgets based on specific user behavior. This allows you to capture feedback while your product is top-of-mind, leading to significantly higher response rates and more accurate data.
You can use the platform to automate your entire customer research process, from tracking Net Promoter Scores (NPS) to conducting product-market fit surveys. It helps you identify at-risk customers before they churn and uncover which features your power users value most. By syncing this feedback directly with your CRM or product analytics tools, you turn raw survey responses into actionable data for your product and success teams.
Tally
Tally is a form builder that feels like a document. Instead of dragging and dropping complex blocks, you simply type on the page to create your form. This intuitive interface allows you to build everything from simple contact forms to complex lead generation flows and payment pages in minutes. You can insert images, videos, and custom branding to make your forms look exactly how you want without touching a line of code.
The platform is designed for creators, startups, and small businesses who need a powerful tool that doesn't break the bank. You can manage unlimited forms and collect unlimited responses for free, making it one of the most accessible tools on the market. Whether you are conducting market research or selling digital products, you can automate your data collection and sync it with your favorite productivity tools instantly.
Overview
Refiner Features
- In-App Survey Widgets Launch beautiful, non-intrusive surveys directly in your web or mobile app to catch users while they are active.
- Precise User Targeting Trigger surveys based on specific user traits or behaviors so you only ask the right questions to the right people.
- Automated NPS Tracking Set up recurring Net Promoter Score campaigns that run on autopilot to monitor your customer loyalty over time.
- Product-Market Fit Surveys Measure how disappointed your users would be without your product using built-in templates designed for growth.
- Real-Time Alerts Get instant notifications in Slack or email when a customer leaves a negative response so you can intervene immediately.
- Visual Analytics Dashboard Analyze your survey performance and customer sentiment trends with clear, easy-to-read charts and segmentation tools.
Tally Features
- Document-Style Editing. Create forms by typing directly on the page, making the building process as simple as writing a blog post.
- Conditional Logic. Show or hide questions based on previous answers to create a personalized experience for every respondent.
- Payment Collection. Connect your Stripe account to sell products, collect donations, or set up recurring subscriptions directly within your forms.
- Answer Piping. Use information from previous answers to customize following questions, making your forms feel more conversational and relevant.
- Custom Branding. Remove Tally branding and use your own logos, colors, and custom domains to maintain a professional look.
- File Uploads. Allow your respondents to upload images, documents, or videos directly through your form for easy data gathering.
Pricing Comparison
Refiner Pricing
- Up to 5,000 monthly active users
- Unlimited surveys and responses
- All survey types (NPS, CSAT, CES)
- In-app, email, and link surveys
- Basic integrations and webhooks
- Standard reporting and analytics
- Everything in Essentials, plus:
- Up to 5,000 monthly active users
- Advanced segmentation and targeting
- Custom branding and CSS
- Priority support
- Advanced integrations (Salesforce, HubSpot)
Tally Pricing
- Unlimited forms
- Unlimited responses
- Collect payments (5% fee)
- Conditional logic
- File uploads
- Form scheduling
- Everything in Free, plus:
- No Tally branding
- Custom domains
- 0% Tally commission on payments
- Partial form submissions
- Team collaboration
Pros & Cons
Refiner
Pros
- High response rates compared to traditional email surveys
- Excellent targeting options based on real-time user behavior
- Clean and modern survey design that matches your brand
- Seamless integration with popular tools like Segment and Slack
Cons
- Starting price point may be high for early-stage startups
- Requires technical installation of a code snippet or SDK
- Advanced customization features require higher-tier paid plans
Tally
Pros
- Unlimited forms and responses on the free plan
- Intuitive interface that feels like using Notion
- Clean and modern design for all forms
- Fast setup with no steep learning curve
Cons
- Limited native integrations compared to larger competitors
- Advanced customization requires some CSS knowledge
- No built-in data visualization for responses