Dialpad
Dialpad is an AI-powered communication platform that unifies business phone systems, video conferencing, and contact center solutions into a single workspace to streamline your team collaboration.
Microsoft Teams
Microsoft Teams is a central collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration to help your team communicate and work together in one place.
Quick Comparison
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Website | dialpad.com | teams.microsoft.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $15/month | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 1975 |
| Headquarters | San Ramon, USA | Redmond, USA |
Overview
Dialpad
Dialpad is a unified communications platform that brings your phone calls, video meetings, and team messages into one workspace. Built with proprietary artificial intelligence, it automatically transcribes your conversations in real-time and tracks action items so you can focus on the person you are talking to rather than taking notes.
You can manage your entire business communication system from a single app that works across your laptop, desk phone, or mobile device. Whether you are running a small business or a global contact center, the platform helps you stay connected with customers and colleagues through reliable cloud-based calling and smart automated workflows.
Microsoft Teams
Microsoft Teams serves as your central hub for teamwork, bringing together chat, meetings, and files in a single application. You can move from a group chat to a video conference with one click, ensuring your communication stays fluid and organized. It eliminates the need to toggle between different apps by integrating your favorite Microsoft 365 tools directly into your workspace.
You can manage projects by creating dedicated channels for specific topics, sharing documents for real-time co-authoring, and scheduling virtual meetings with up to 300 participants on standard plans. Whether you are a small business owner or part of a global enterprise, the platform scales to meet your security and compliance needs while keeping your team connected from any location.
Overview
Dialpad Features
- AI Recaps Get automated summaries and searchable transcripts for every call and meeting so you never miss a detail.
- Real-time Coaching Receive live suggestions and sentiment analysis during customer calls to help you handle difficult questions effectively.
- Unified Messaging Send team messages, SMS, and MMS directly from your business number to keep all threads in one place.
- Video Meetings Launch high-definition video conferences from your browser or app without requiring guests to download software.
- Global Calling Make and receive crystal-clear business calls from any device using your professional number from anywhere in the world.
- Visual Voicemail Read your voicemail transcripts instantly in the app or via email so you can respond without listening to audio.
Microsoft Teams Features
- Instant Messaging. Send quick messages to individuals or groups and use threaded conversations to keep your project discussions organized.
- HD Video Conferencing. Host professional online meetings with background blur, screen sharing, and live captions to ensure everyone stays engaged.
- Real-time Co-authoring. Collaborate on Word, Excel, and PowerPoint files simultaneously with your teammates without ever leaving the Teams app.
- Channel Organization. Create specific channels for different projects or departments to keep your files and conversations neatly categorized.
- Cloud File Storage. Store and access your important documents securely from anywhere with built-in integration for OneDrive and SharePoint.
- Meeting Recordings. Record your virtual meetings and generate automatic transcripts so you can review key decisions and share updates easily.
Pricing Comparison
Dialpad Pricing
- Unlimited calling in US & Canada
- AI-powered call transcriptions
- AI meeting recaps
- Google Workspace & Microsoft 365 sync
- Multi-level auto attendant
- Unlimited team SMS & MMS
- Everything in Standard, plus:
- Support for multiple offices
- CRM integrations (Salesforce, HubSpot)
- Open APIs and webhooks
- Global SMS capabilities
- 24/7 phone support
Microsoft Teams Pricing
- Unlimited group meetings up to 60 mins
- Up to 100 participants per meeting
- 5 GB of cloud storage per user
- Unlimited chat with coworkers and friends
- File sharing and task management
- Everything in Free, plus:
- Unlimited group meetings up to 30 hours
- Up to 300 participants per meeting
- 10 GB of cloud storage per user
- Anytime phone and web support
- Calendar integration with Outlook and Google
Pros & Cons
Dialpad
Pros
- Excellent call quality and reliability on mobile
- AI transcriptions are highly accurate and helpful
- Setup process is fast and very intuitive
- Seamless switching between desktop and mobile devices
Cons
- Advanced reporting can be difficult to navigate
- International calling rates can be confusing
- Occasional delays in syncing with some CRMs
Microsoft Teams
Pros
- Deep integration with the entire Microsoft 365 ecosystem
- Excellent video and audio quality for large meetings
- Centralizes documents and conversations in one searchable place
- Strong security features and administrative compliance controls
Cons
- Significant memory usage can slow down older computers
- Initial setup and permission management is complex
- Notification settings require careful tuning to avoid distractions