Fullview
Fullview is a customer support platform that provides cobrowsing, session replays, and console logs to help technical support teams troubleshoot and resolve user issues faster.
Upscope
Upscope is a specialized co-browsing and screen sharing software that allows customer support teams to see and interact with a user's browser tab instantly without any downloads or installations.
Quick Comparison
| Feature | Fullview | Upscope |
|---|---|---|
| Website | fullview.io | upscope.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $15/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2021 | 2016 |
| Headquarters | Copenhagen, Denmark | London, UK |
Overview
Fullview
Fullview is a technical support platform designed to help you solve customer issues without the back-and-forth of screenshots or screen sharing requests. By integrating directly into your web application, it allows you to see exactly what your users are experiencing in real-time or through recorded sessions. You can take control of a user's screen with secure cobrowsing to guide them through complex workflows or fix bugs instantly.
The platform automatically captures technical data like console logs, network requests, and metadata alongside every session. This means your support and engineering teams can identify the root cause of an issue without asking the user for technical details. It is built specifically for SaaS companies and support teams who need to provide high-touch, efficient technical assistance while maintaining strict data privacy and GDPR compliance.
Upscope
Upscope provides instant co-browsing technology designed to eliminate the frustration of traditional screen sharing. You can see exactly what your customer sees on your website in real-time, allowing you to guide them through complex interfaces or troubleshoot issues without asking them to download any software. It integrates directly with your existing live chat or CRM tools, making the transition from a text chat to a visual support session seamless.
You can take control of the user's cursor to click buttons, scroll pages, and highlight specific elements on their screen. This hands-on approach reduces average handle time and improves customer satisfaction by resolving queries faster. The platform is built with a heavy focus on security, ensuring that sensitive data like passwords or credit card numbers remain masked during the session.
Overview
Fullview Features
- Instant Cobrowsing Initiate a live session to see your user's screen and guide them through your product with click-and-scroll control.
- Session Replays Watch recorded sessions of user journeys to identify exactly where they encountered errors or got stuck in your app.
- Console Log Integration View real-time developer logs and network errors alongside the user's screen to troubleshoot technical bugs instantly.
- Auto-Masking Privacy Protect sensitive user data automatically by masking PII fields so your team only sees what they need to see.
- Live Activity Feeds Monitor active users in your application and jump into a live session the moment someone needs assistance.
- Granular Session Search Filter through recordings by user ID, email, or specific events to find the exact session you need to investigate.
Upscope Features
- Instant Co-browsing. View your customer's browser tab instantly with one click—no downloads, extensions, or meeting links required for you or the user.
- Remote Cursor Control. Take control of the user's mouse to click buttons and scroll through pages to show them exactly where to go.
- Sensitive Data Masking. Protect user privacy by automatically hiding specific form fields like passwords or credit card details from your support agents.
- Live Chat Integration. Launch co-browsing sessions directly from your favorite chat tools like Intercom, Zendesk, or LiveChat with a single click.
- On-Screen Drawing. Highlight specific areas of the page or draw on the user's screen to provide clear visual instructions during support calls.
- Session Recording. Record your co-browsing sessions for quality assurance, training purposes, or to keep a record of technical troubleshooting steps.
Pricing Comparison
Fullview Pricing
- 4 cobrowsing sessions/month
- 1,000 session replays/month
- 7-day data retention
- Console logs & metadata
- Basic integrations
- Everything in Free, plus:
- Unlimited cobrowsing sessions
- 10,000 session replays/month
- 30-day data retention
- Advanced integrations
- Priority support
Upscope Pricing
- 1 agent included
- Unlimited co-browsing sessions
- Standard integrations
- Basic security features
- Email support
- Everything in Hello, plus:
- 3 agents included
- Full API access
- Advanced security masking
- Priority email support
- Custom branding options
Pros & Cons
Fullview
Pros
- Eliminates the need for users to record their own screens
- Zero-download cobrowsing works instantly in the browser
- Consolidated technical logs save engineering time during debugging
- Easy installation with a simple Javascript snippet
Cons
- Limited to web applications and does not support native mobile
- Free tier session limits are reached quickly by active teams
- Data retention periods are short on lower-priced plans
Upscope
Pros
- Zero-download setup makes it incredibly easy for non-technical customers
- Reduces support ticket resolution time by providing immediate visual context
- Integrates seamlessly with major live chat platforms like Intercom
- High-quality security features protect sensitive user information effectively
Cons
- Co-browsing is limited to your own website domain only
- Pricing can become expensive for very large support teams
- Requires a small snippet of code installed on your site