Userback
Userback is a visual feedback and bug reporting software that helps you collect clear, actionable insights from users and teams through annotated screenshots and video recordings.
Zonka Feedback
Zonka Feedback is an omnichannel survey and customer experience management platform that helps you capture, track, and analyze real-time feedback across multiple touchpoints to improve customer satisfaction and loyalty.
Quick Comparison
| Feature | Userback | Zonka Feedback |
|---|---|---|
| Website | userback.io | zonkafeedback.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $59/month | $49/month |
| FREE Trial | ✓ 14 days free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2015 |
| Headquarters | Brisbane, Australia | Gurugram, India |
Overview
Userback
Userback is a visual feedback platform designed to bridge the gap between your users, developers, and product teams. Instead of deciphering vague bug reports, you receive annotated screenshots and screen recordings that show you exactly what is happening on your website or application. It automatically captures technical metadata like browser version, OS, and console logs, saving you hours of back-and-forth communication.
You can manage all your feedback in a centralized dashboard or sync it directly with your existing project management tools. Whether you are conducting user testing, managing a beta launch, or handling ongoing maintenance, the platform helps you prioritize fixes based on visual evidence. It is built for software teams, digital agencies, and product managers who need to streamline their QA and user research workflows.
Zonka Feedback
Zonka Feedback is a versatile customer experience platform that helps you collect and manage feedback across every touchpoint. Instead of juggling multiple tools, you can create beautiful surveys for tablets, kiosks, websites, email, and SMS from a single dashboard. You can measure critical metrics like Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT) to understand exactly how your customers feel in real-time.
The platform enables you to close the feedback loop faster by setting up instant alerts for negative responses. You can assign tasks to your team members and track resolutions to ensure no customer issue goes unresolved. Whether you are managing a single retail store or a global enterprise, the software scales to provide deep insights through automated reporting and real-time analytics.
Overview
Userback Features
- Visual Annotations Draw, pin, and write comments directly on your website screenshots to show exactly where improvements or fixes are needed.
- Video Screen Recording Watch your users navigate your site with built-in video recording that captures their voice and actions to identify friction points.
- Automatic Metadata View essential technical details like browser type, screen resolution, and URL automatically attached to every piece of feedback you receive.
- Console Log Capture Identify hidden errors quickly by reviewing JavaScript console logs and network errors captured at the moment the user submitted feedback.
- Custom Feedback Widgets Design and deploy branded feedback buttons and forms that match your website's look and feel without writing complex code.
- Targeted Surveys Trigger specific micro-surveys based on user behavior to gather qualitative insights at the most relevant moments in their journey.
Zonka Feedback Features
- Omnichannel Distribution. Reach your customers wherever they are by sending surveys via email, SMS, QR codes, or embedded website widgets.
- Offline Survey App. Collect feedback on tablets and mobile devices without an internet connection, then sync your data once you are back online.
- CX Metric Tracking. Measure and analyze NPS, CSAT, and CES scores with built-in templates designed to track long-term customer loyalty and satisfaction.
- Real-time Alerts. Get instant notifications for specific responses so you can address unhappy customers immediately and prevent churn.
- Logic and Branching. Create dynamic surveys that change based on user responses to keep questions relevant and improve completion rates.
- Advanced Reporting. Visualize your data with automated reports, trend analysis, and text analytics to uncover hidden patterns in customer feedback.
Pricing Comparison
Userback Pricing
- Up to 10 users
- Unlimited projects
- Annotated screenshots
- Screen recording
- Basic integrations
- Session replay
- Up to 15 users
- Everything in Startup, plus:
- JavaScript console logs
- User identification
- Advanced integrations
- Custom branding
Zonka Feedback Pricing
- 2,500 email/SMS sessions
- Unlimited survey responses
- NPS, CSAT, and CES surveys
- Basic reporting and analytics
- Email and chat support
- Everything in Starter, plus:
- 10,000 email/SMS sessions
- Advanced survey logic
- Multilingual surveys
- Partial response capture
- White labeling options
Pros & Cons
Userback
Pros
- Visual context eliminates the need for long explanatory emails
- Setup is fast with a simple JavaScript snippet
- Automatic technical data helps developers reproduce bugs instantly
- Seamlessly integrates with popular tools like Jira and Slack
Cons
- No forever-free tier for very small projects
- Mobile app feedback requires a separate SDK implementation
- Learning curve for setting up advanced targeting rules
Zonka Feedback
Pros
- Extremely easy to set up and launch surveys quickly
- Excellent offline mode for trade shows and retail stores
- Highly responsive customer support team available for help
- Clean and intuitive user interface for survey creators
Cons
- Learning curve for complex custom reporting features
- Email customization options can feel limited at times
- Pricing can scale quickly for high-volume SMS users