Userlytics
Userlytics is a comprehensive user testing platform that provides remote usability testing and UX research tools to help you capture high-quality video insights from your target audience.
Zonka Feedback
Zonka Feedback is an omnichannel survey and customer experience management platform that helps you capture, track, and analyze real-time feedback across multiple touchpoints to improve customer satisfaction and loyalty.
Quick Comparison
| Feature | Userlytics | Zonka Feedback |
|---|---|---|
| Website | userlytics.com | zonkafeedback.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $99/month | $49/month |
| FREE Trial | ✘ No free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2009 | 2015 |
| Headquarters | Miami, USA | Gurugram, India |
Overview
Userlytics
Userlytics is a remote user testing platform that helps you see and hear how real people interact with your website, mobile app, or prototype. You can record the screens and voices of participants as they complete specific tasks you define, giving you direct insight into where they struggle or succeed. The platform handles everything from participant recruitment to video hosting, so you can focus on analyzing the results rather than managing logistics.
You can test across any device and capture picture-in-picture video of the participant’s face and screen simultaneously. This allows you to observe non-verbal cues and emotional reactions alongside their technical interactions. Whether you are validating a new design concept or optimizing an existing checkout flow, the platform provides the qualitative and quantitative data you need to make informed product decisions.
Zonka Feedback
Zonka Feedback is a versatile customer experience platform that helps you collect and manage feedback across every touchpoint. Instead of juggling multiple tools, you can create beautiful surveys for tablets, kiosks, websites, email, and SMS from a single dashboard. You can measure critical metrics like Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT) to understand exactly how your customers feel in real-time.
The platform enables you to close the feedback loop faster by setting up instant alerts for negative responses. You can assign tasks to your team members and track resolutions to ensure no customer issue goes unresolved. Whether you are managing a single retail store or a global enterprise, the software scales to provide deep insights through automated reporting and real-time analytics.
Overview
Userlytics Features
- Picture-in-Picture Recording Watch your participants' facial expressions and screen interactions simultaneously to understand the 'why' behind their behavior.
- Global Participant Panel Access over 2 million vetted testers worldwide or invite your own customers to get feedback from your exact target audience.
- Live Conversations Conduct moderated 1-on-1 interviews in real-time to dig deeper into user motivations and ask follow-up questions instantly.
- Automated Transcriptions Save hours of manual work with AI-generated transcripts that allow you to search for specific keywords within your session videos.
- Card Sorting & Tree Testing Optimize your information architecture by discovering how your users naturally categorize information and navigate your site structure.
- Prototype Testing Connect your Figma, Adobe XD, or InVision prototypes to get user feedback before you spend a single dollar on development.
- Highlight Reels Clip the most impactful moments from your user sessions and stitch them together to share key insights with your stakeholders.
- Native App Testing Test your mobile applications directly on iOS and Android devices to ensure a smooth experience across all screen sizes.
Zonka Feedback Features
- Omnichannel Distribution. Reach your customers wherever they are by sending surveys via email, SMS, QR codes, or embedded website widgets.
- Offline Survey App. Collect feedback on tablets and mobile devices without an internet connection, then sync your data once you are back online.
- CX Metric Tracking. Measure and analyze NPS, CSAT, and CES scores with built-in templates designed to track long-term customer loyalty and satisfaction.
- Real-time Alerts. Get instant notifications for specific responses so you can address unhappy customers immediately and prevent churn.
- Logic and Branching. Create dynamic surveys that change based on user responses to keep questions relevant and improve completion rates.
- Advanced Reporting. Visualize your data with automated reports, trend analysis, and text analytics to uncover hidden patterns in customer feedback.
Pricing Comparison
Userlytics Pricing
- Unlimited seats and accounts
- Unlimited sessions and studies
- Moderated and unmoderated testing
- Quantitative and qualitative tools
- Dedicated account manager
- SSO and advanced security
- Everything in standard tools, plus:
- Pay only for the participants you need
- Access to global panel
- Picture-in-picture recording
- Automated transcriptions
- Standard support
Zonka Feedback Pricing
- 2,500 email/SMS sessions
- Unlimited survey responses
- NPS, CSAT, and CES surveys
- Basic reporting and analytics
- Email and chat support
- Everything in Starter, plus:
- 10,000 email/SMS sessions
- Advanced survey logic
- Multilingual surveys
- Partial response capture
- White labeling options
Pros & Cons
Userlytics
Pros
- Extremely easy to set up and launch studies quickly
- Excellent customer support and dedicated account management
- High-quality video and audio recordings of participants
- Flexible pricing options for small and large projects
- Robust global panel makes recruiting niche audiences simple
Cons
- User interface can feel slightly dated compared to competitors
- Analysis tools for quantitative data are somewhat basic
- Mobile testing setup can be tricky for some participants
Zonka Feedback
Pros
- Extremely easy to set up and launch surveys quickly
- Excellent offline mode for trade shows and retail stores
- Highly responsive customer support team available for help
- Clean and intuitive user interface for survey creators
Cons
- Learning curve for complex custom reporting features
- Email customization options can feel limited at times
- Pricing can scale quickly for high-volume SMS users