ScreenMeet
ScreenMeet provides cloud-native cobrowse, screen sharing, and remote support tools integrated directly into your existing CRM and ITSM platforms to streamline customer service and technical support workflows.
Zoho Meeting
Zoho Meeting is a secure online meeting and webinar software that helps you host interactive video conferences, share your screen, and broadcast presentations to global audiences easily.
Quick Comparison
| Feature | ScreenMeet | Zoho Meeting |
|---|---|---|
| Website | screenmeet.com | zoho.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 1996 |
| Headquarters | San Francisco, USA | Chennai, India |
Overview
ScreenMeet
ScreenMeet is a cloud-native remote support platform designed to help you resolve customer issues faster by seeing exactly what they see. Instead of asking customers to describe their problems, you can launch cobrowsing or screen sharing sessions directly from your CRM or ITSM tool. This eliminates the friction of external downloads and helps you provide a more personal support experience.
You can take control of remote desktops, view mobile app screens, or browse alongside customers in real-time while maintaining strict security and compliance standards. The platform is built specifically for high-volume support environments like help desks and contact centers where speed and security are critical. It integrates deeply with platforms you already use, such as Salesforce, ServiceNow, and Microsoft Dynamics 365.
Zoho Meeting
Zoho Meeting provides a simplified way to host secure online meetings and professional webinars from your browser or mobile device. You can jump into video calls instantly without requiring participants to download bulky software, making it easy to connect with clients and remote teammates. The platform focuses on privacy and ease of use, allowing you to manage everything from quick sync-ups to large-scale virtual events with hundreds of attendees.
You can record your sessions, share your screen for demonstrations, and use interactive tools like polls and Q&A to keep your audience engaged. It integrates deeply with the broader Zoho ecosystem and popular calendar tools to streamline your scheduling. Whether you are a small business owner or part of a large enterprise, you can scale your communication needs with affordable plans that prioritize data security and user privacy.
Overview
ScreenMeet Features
- Secure Cobrowsing Interact with your customer's web browser in real-time to guide them through complex forms and website navigation safely.
- Remote Desktop Support Take full control of a user's desktop to troubleshoot technical issues and perform administrative tasks from your own browser.
- Mobile App Sharing View and support your mobile applications on iOS and Android devices to resolve app-specific issues quickly.
- CRM Integration Launch support sessions directly from Salesforce or ServiceNow records so you never have to switch between different applications.
- Browser-Based Access Start sessions instantly without requiring your customers to download or install any software, reducing friction and technical hurdles.
- Session Recording Record support interactions for quality assurance, training purposes, and maintaining a clear audit trail of all remote activities.
Zoho Meeting Features
- Browser-Based Meetings. Join meetings instantly from your web browser without downloading any plugins or software applications.
- Screen and Application Sharing. Share your entire screen or just a specific application window to give clear, visual presentations.
- Session Recording. Record your meetings and webinars to the cloud so you can share them later or keep them for documentation.
- Interactive Polls and Q&A. Engage your webinar audience with live polls and dedicated Q&A sessions to gather instant feedback.
- Meeting Lock and Security. Lock your meetings to prevent uninvited guests from joining and keep your private conversations secure.
- Custom Webinar Registration. Create custom registration forms for your webinars to collect lead information and brand your events.
Pricing Comparison
ScreenMeet Pricing
Zoho Meeting Pricing
- Up to 100 meeting participants
- 60-minute meeting duration
- Up to 100 webinar attendees
- Screen sharing and hand raise
- Standard meeting security
- Everything in Free, plus:
- Up to 24-hour meeting duration
- Cloud recording (10 meetings)
- Meeting lock and password
- Calendar integrations
- International dial-in numbers
Pros & Cons
ScreenMeet
Pros
- Seamless integration with Salesforce and ServiceNow workflows
- No-download requirement significantly improves customer participation rates
- High-quality video performance even on lower bandwidths
- Granular security controls for masking sensitive data
Cons
- Initial configuration requires technical expertise for deep integrations
- Pricing is higher than basic standalone screen sharing tools
- Mobile support features can be limited by OS permissions
Zoho Meeting
Pros
- No software download required for participants
- Very affordable pricing compared to competitors
- Strong privacy features and meeting encryption
- Seamless integration with other Zoho apps
Cons
- Fewer advanced features than specialized tools
- Occasional lag during high-bandwidth screen sharing
- Webinar interface feels slightly dated
- Limited virtual background options available