Delighted
Delighted is an experience management software that helps you collect and analyze customer feedback using industry-standard surveys like NPS, CSAT, and CES to improve your overall customer experience.
Smartlook
Smartlook is a visual analytics platform that combines session recordings and event tracking to help you understand exactly how users interact with your websites and mobile applications.
Quick Comparison
| Feature | Delighted | Smartlook |
|---|---|---|
| Website | delighted.com | smartlook.com |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✓ 7 days free trial | ✓ 30 days free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2016 |
| Headquarters | Palo Alto, USA | Brno, Czech Republic |
Overview
Delighted
Delighted helps you gather actionable customer feedback in minutes rather than weeks. You can reach your customers wherever they are—via email, web, SMS, or link—using proven survey methodologies like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). The platform focuses on high response rates by keeping surveys brief and visually appealing for your audience.
You can view feedback in real-time through a centralized dashboard that automatically categorizes comments using AI-based smart trends. This allows you to identify issues quickly and close the loop with unhappy customers before they churn. Whether you are a small startup or a global enterprise, the platform scales to help you build a more customer-centric culture across your entire organization.
Smartlook
Smartlook helps you eliminate the guesswork behind user behavior on your website or mobile app. By combining high-quality session recordings with powerful event tracking, you can see exactly where users get stuck, which features they ignore, and why they drop off before converting. It provides a complete visual history of every user's journey, allowing you to watch replays of actual browsing sessions to identify bugs or UX friction points in real-time.
You can build conversion funnels to track specific user paths and use heatmaps to see where people click most often. The platform is designed for product managers, developers, and UX researchers who need to move beyond basic pageview metrics to understand the 'why' behind user actions. Whether you are debugging a mobile app or optimizing a checkout flow, it gives you the visual evidence needed to make data-driven improvements.
Overview
Delighted Features
- Multi-Channel Delivery Send surveys through email, SMS, web fragments, or QR codes to reach your customers on their preferred platforms.
- Standardized Survey Types Use pre-built templates for NPS, CSAT, CES, and 5-star surveys to ensure you gather scientifically valid data.
- Real-Time Dashboard Monitor incoming feedback instantly and filter results by product, location, or customer segment to find specific insights.
- AI Smart Trends Let artificial intelligence automatically tag and categorize open-ended comments so you can spot emerging themes without manual effort.
- Closing the Loop Set up alerts to notify your team about negative feedback so you can resolve customer issues immediately.
- Benchmarking Compare your scores against industry standards to see how your customer experience stacks up against the competition.
Smartlook Features
- Session Recordings. Watch high-quality replays of every user session to see exactly how people navigate your website or mobile app.
- Event Tracking. Track specific actions like button clicks or form submissions automatically without needing to write custom code for every event.
- Conversion Funnels. Build multi-step funnels to identify the exact moment users drop off and watch recordings of those specific sessions.
- Heatmaps. Visualize where users click, move, and scroll most frequently to understand which elements of your page grab the most attention.
- Mobile App Analytics. Analyze user behavior on iOS and Android apps with specialized wireframe rendering that protects user privacy while showing interactions.
- Crash Reports. Link session recordings directly to app crashes so you can see the exact steps a user took before the error occurred.
Pricing Comparison
Delighted Pricing
- 1,000 survey people/month
- 1 project
- 1 user
- All survey types included
- Standard reporting
- Delighted branding
- Everything in Free, plus:
- 10,000 survey people/month
- Up to 10 users
- External integrations
- Custom branding
- Multi-channel delivery
Smartlook Pricing
- 1,500 monthly sessions
- 1 month data retention
- 3 heatmaps
- 2 funnels
- Basic event tracking
- Everything in Free, plus:
- 5,000 monthly sessions
- 3 months data retention
- 10 heatmaps
- 10 funnels
- REST API access
Pros & Cons
Delighted
Pros
- Extremely simple setup takes only minutes
- High response rates due to minimalist design
- Seamless integrations with Slack and Shopify
- Clean and intuitive user interface
Cons
- Significant price jump from free to paid
- Limited customization for survey design
- Reporting can feel basic for power users
Smartlook
Pros
- Easy setup with a single snippet of code
- Seamless integration between recordings and funnels
- Excellent mobile app session replay capabilities
- Generous 30-day trial for testing premium features
Cons
- Session limits can be reached quickly on high-traffic sites
- Data retention is limited on lower-priced tiers
- Slight learning curve for advanced event filtering