Glance
Glance provides guided navigation and visual engagement solutions including cobrowse, screen sharing, and mobile app viewing to help enterprises deliver high-touch human support within digital customer journeys.
InAppStory
InAppStory is a customer engagement platform that helps you integrate interactive, full-screen stories into your mobile app to boost user retention and drive in-app conversions.
Quick Comparison
| Feature | Glance | InAppStory |
|---|---|---|
| Website | glance.cx | inappstory.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1996 | 2017 |
| Headquarters | Wakefield, USA | New York, USA |
Overview
Glance
Glance helps you bridge the gap between digital self-service and human connection by letting your agents see exactly what your customers see. You can join your customers inside your website or mobile app instantly to provide guided navigation, resolve complex issues, and complete transactions without the friction of traditional screen sharing. It is designed specifically for enterprise-level security and privacy, ensuring sensitive data remains masked during every session.
You can use the platform to reduce average handle times and increase first-call resolution across sales, support, and services teams. It integrates directly into your existing CRM or contact center stack, allowing your team to launch visual sessions with a single click. Whether you are helping a client fill out a complex form or closing a high-value sale, you provide a personal touch that builds long-term loyalty.
InAppStory
InAppStory helps you transform your mobile app experience by adding familiar, vertical story formats that users already love from social media. You can create, publish, and manage interactive content like polls, quizzes, and progress bars without needing a developer for every update. This allows you to communicate with your users in a visually rich way that feels native to the mobile environment.
The platform is designed for product managers and marketers at mid-sized to enterprise companies who want to improve onboarding, announce new features, or run loyalty programs. By using real-time analytics, you can track how users interact with every slide and optimize your content strategy based on actual performance data. It bridges the gap between static app interfaces and dynamic user experiences.
Overview
Glance Features
- Guided Cobrowsing Join your customers on any webpage to navigate together and highlight specific elements without needing any downloads.
- Mobile App Sharing See exactly what is happening inside your native iOS or Android apps to provide instant mobile support.
- Data Masking Protect customer privacy by automatically hiding sensitive fields like credit card numbers or passwords from your agents.
- Agent Video Humanize the digital experience by showing your face through a small video window while you guide customers.
- One-Click Connect Launch a session instantly from your CRM or chat window without forcing customers to enter complex codes.
- Universal Join Allow your customers to join a session from any browser or device with zero software installation required.
InAppStory Features
- No-Code Story Console. Create and edit professional stories using a drag-and-drop editor—no coding or app store updates required.
- Interactive Gamification. Boost participation by adding quizzes, polls, and interactive games directly into your app's story feed.
- Smart Segmentation. Deliver personalized content to specific user groups based on their behavior, location, or custom attributes.
- Advanced Analytics. Track opens, taps, and completion rates in real-time to understand exactly what resonates with your audience.
- Flexible SDK Integration. Integrate the lightweight SDK into your iOS or Android app quickly to start displaying stories immediately.
- User-Generated Content. Allow your users to upload their own stories, creating a community-driven experience within your own platform.
Pricing Comparison
Glance Pricing
InAppStory Pricing
Pros & Cons
Glance
Pros
- Seamless integration with major CRM platforms like Salesforce
- No-download requirement makes it easy for customers to join
- Robust security features satisfy strict compliance requirements
- Significantly reduces customer frustration during complex tasks
Cons
- Initial technical setup requires coordination with IT teams
- Lack of transparent public pricing makes budgeting difficult
- Mobile SDK implementation requires developer resources
InAppStory
Pros
- Fast implementation with well-documented mobile SDKs
- Intuitive editor makes content creation accessible for marketers
- High engagement rates compared to traditional banners
- Excellent technical support during the integration phase
Cons
- Pricing can be high for very small apps
- Requires initial developer time for the SDK setup
- Analytics dashboard has a slight learning curve